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Business Profile

Garbage Removal

Morgan Sanitation & Recycling Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had so many issues with getting our trash picked up. Trash is included in our rent. We have been told at one point they were advised by the DOH to not cross a drain pipe there for they were unable to get our trash for 2 weeks, you don’t have to cross that drain pipe to get into our drive way. Now we are currently going on 3 weeks with no trash pick up. They did run for half of the hollar friday and said they needed to empty the truck and come back after to get the remaining of the hollar which they have yet to do. I myself have called them multiple time to know when the truck will be running and get told “they always run on Tuesday mornings” which is a lie as they run when they want no matter the day or time if they even run at all.

  • Initial Complaint

    Date:07/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We may get lucky and our trash is picked up every 2 to 3 weeks.suppose to be picked up every Tuesday that doesn’t happen. I have bear problems the bear has already got into my trash several times just about destroyed my trash bin had to pay to get it fixed. I call Morgan sanitation they say they’re running that day never show.. they already have a rating of D-. Plus my trash is included in the rent to ******** land company. This issue needs fixed or we need a new trash company. Right now we are on our 3rd week of no trash pickup

    Customer Answer

    Date: 08/16/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by Morgan Sanitation & Recycling Corp regarding complaint ID *********



    Regards,



    Stephanie *******

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For six months we paid our bill and every week we sat our garbage out but our garbage wouldn't be picked up. Animals would tear it out and we would have to rebag it then end up paying landfill fees to haul it off to the local dump. After six months I finally got a hold of someone at Morgan's. We were told their truck could no longer make it to our bin but yet they never called to tell us. They kept letting us pay our bill every month. On June 10, 2022 we were promised a refund of $100. Here it is 12/18/2022 and we still have not received our refund. This company is a joke.

    Business Response

    Date: 01/09/2023

    A check has been issued on 01/09/2023. this happened because of an oversite. we greatly apologize.  

    Customer Answer

    Date: 01/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    ******* *****

Morgan Sanitation & Recycling Corp is NOT a BBB Accredited Business.

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