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Business Profile

Home Improvement

CW Landscaping and Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13th, 2024 I signed a contract with CW Landscaping and Home Repairs for lawn service from March 13th through October 2024. I paid $580 up front, plus another $100 for "clean up" for weeds and sticks, etc. Additionally, I paid Chris ******* the owner of the company, to repair a fence, which is why the amount paid is more. I paid over $2000 for that but I don't have complaints about that. Mr. Neeley is in breach of contract, as he will not do the lawn service I paid for without more money. He tried telling me that the balance of $480 was due (see attached contract), when the contract clearly states that the amount is due at the end of the summer. Then he tried to tell me he would continue yard service for $600. He also stole a copper downpipe off the side of my house. He showed up the last time to mow and loitered with his friends in my parking area for a half hour, smoking cigarettes and leaving the butts behind and not mowing. When my mother asked what he was doing, he said "getting ready to mow" and she asked what was taking so long and he got angry and left, and said he was "disrespected." By my math, the rate was $50.71 per week. He mowed 7 weeks total, because he skipped a week in April and he didn't mow the first week of May. He didn't do the "clean out," so he did $354.97 worth of work, meaning he should pay me back $225.03. He said he did "extra stuff" that I didn't ask for, but that includes stealing a copper pipe that weighed about 50 pounds, and the going rate for copper is $3.60 per pound so he should pay me $180 for that. I should also add that he was inappropriately flirty with me and made me uncomfortable. I would like it if he would pay me $405.03. It's not a lot of money but I can pay that toward someone reliable and ethical to mow my lawn.

    Customer Answer

    Date: 06/05/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by CW Landscaping and Home Improvements LLC regarding complaint ID *********



    Regards,


    ********* *******

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2023, Company was hired to replace a large basement door. I was advised it would take 2 days to complete. As of today, it is still not finished. The door will not close and can not be locked. I have been told he would be back numerous times to make it right but he never shows up. He always has an excuse and now will not return my calls or texts. I gave him the 2nd payment of $500.00 in good faith that door would be finished as agreed upon around the holidays because he said he needed the money. He continues to advertise his services on a website, too.

    Customer Answer

    Date: 04/09/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    At this time, I have not been contacted by CW Landscaping and Home Improvements LLC regarding complaint ID *********



    Regards,



    ******* ******

CW Landscaping and Home Improvements is NOT a BBB Accredited Business.

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