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Business Profile

Recreational Vehicles

Mohawk Powersports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CF Moto from Mohawk Powersports in Beckley WV, in January they exchanged rear differential fluid, not even a month later all the fluid came out, leaving us stranded on the road, took the UTV back there, they refilled it, which running with no fluid had already caused internal damage on gears. 3rd time took back because of fluid leaking. Now it needs a new rear differential, costing $1400, which I should not be liable for, due to their carelessness. Service manager tried to argue with me stating they never changed the rear differential fluid, that we took it somewhere else and had it done, when its clearly in their service records. After he seen that, then he tried to say we had someone to overfill it, when it was brought the second time there was no fluid, because after they did fluid exchange all the fluid drained out, on first ride, which they refilled so if it was over filled, it was done by their garage the 3rd time it was there, he also stated the drain plug was not took loose, yet it all drained out causing internal damage to gears, so how was I charged for a Rear differential fluid exchange if it wasn't even done properly, and I have to come out of pocket for their carelessness.

Mohawk Powersports LLC is NOT a BBB Accredited Business.

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