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Business Profile

Auto Customizations

Cove Run Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding automotive repair services and parts retention by Cove Run Customs. Below are the specific details of my experience: Initial Service Request (Date of Service: February 12th, 2025): - PCV valve installation - Valve cover gasket replacement - Motor mounts replacement (full set) - Engine tune-up - All parts were customer-supplied Actual Services Performed: - Valve cover gasket replacement - Partial motor mount replacement (only 2 of the mounts) - Engine tune-up - PCV valve not installed Parts and Property Issues: 1. The shop initially retained my customer-supplied parts without authorization: - PCV valve - Intake manifold gaskets - ******* transmission mount (SKP brand) 2. While I was able to retrieve the PCV valve and intake manifold gaskets through a follow-up visit, the shop continues to retain my ******* transmission mount ($40 value) without authorization. Evidence of Incomplete Work: 1. The vehicle's clock was never reset, which is a standard procedure when disconnecting the battery. 2. Physical inspection reveals that no screws were removed from the battery box area, which would have been necessary to access and replace the transmission mount. 3. The transmission mount installation area shows no signs of work being performed. Attempted Resolution: 1. I have made a personal visit to retrieve some of my retained parts. 2. I have sent a formal notice of reimbursement and invoice to the business on February 15, 2025. 3. The business has not responded to my request for the return of my property or reimbursement. Requested Resolution: I am seeking: 1. Return of my ******* transmission mount, or 2. Reimbursement of $40.00 USD for the retained part Documentation Available: - Original service request documentation - Parts purchase receipts from ******** - Notice of reimbursement sent to business - Invoice sent to business - Photographs of the engine bay showing unperformed work

    Business Response

    Date: 02/19/2025

    I have tried to call the customer, and recently emailed to let him know that the part was put behind his driver seat. No response. As it states in receipt, he was charged for both engine mounts and valve cover gasket. Which labor was raised on the valve cover gasket due to him supplying spark plugs as well.

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