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Business Profile

Windows

Replacement Window Center and Exteriors of Wisconsin Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Replacement Window *********************************************** WI CONTRACT DATE: May 3rd, 2022 PAID THE *** OF: $2,600.10 WORK TO BE PERFORM BELOW:Soffit / Centered total 30 ft / Depth 17 inches / Color White ****** / Smooth total 30 ft / Color Black Gutters / Size 5x 4 / Total Ft. 144 / Color Black Downspouts / 3x4 / Total Feet 60 / Color White DESCRIPTION OF EXTRA WORK BELOW:1-6400 series picture window with lead safe, exterior wraps to be black Plus wrapping 2 additional completing windows in black.New soffit & fascial color may not match due to fading weather.INSTALLATION TO BE COMPLETED IN 10- 16 WEEKS RWC Representative: ********************* / ******** to pick up check of $2,600.10 _______________________________________________________________________NATURE OF DISPUTE: abandonment / work was not done now week twenty (20)PROBLEM RESOLUTION: 10 /07/2022: No not yet Tracking / (RWC-1021)

    Customer Answer

    Date: 10/24/2022

    I would like to report that the company indeed has now taken steps in proceeding with work on the contract, as of todays date 10/22/2022 two of the project has been finished, and a third is scheduled to start on Monday the 24/ or Tuesday the 25th depending on the weather, I thank the BBB for being a prompt mediator and all who had a hand in making this possible.

    Customer Answer

    Date: 10/27/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Thank you and the BBB, for being my armor all is well that ends well, the contract with RWC is now satisfied and ended, tomorrow I will issue them the balance of the total for a job well done, you may not believe it but the fact that the BBB impartiality to rectify or remedy the need of the consumer plays a major role in this industry, especially for people without a loud voice, thank you for your support blessings.


    Regards,

    *************************


Replacement Window Center and Exteriors of Wisconsin Inc. is NOT a BBB Accredited Business.

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