Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 14, 2023 I took my truck to have them figure out why my truck was missing. I had just had a complete tuneup from another shop. He replaced my spark plugs and replaced them with a brand he liked. He cleaned the airflow device. Put an o2 sensor in and he hooked up my second battery. I gave the parts to hook up the battery. He changed me ******. I drove it 15 miles down the road and it was missing just like before I took it to him. I returned the vehicle on the 14th. He called me and said it was fixed on the 17th he said it was fixed. 4/17/2023 I returned the vehicle to him because it did the same thing. He put an air filter and crank shaft sensor and charged me $178.97. Things he did should have been done on the first day. He put a lot of new parts on that did not help with anything. The only thing that helped was the fuel and the crankshaft sensor He over charged me $******. I want my money back from the first time. Especially because I told him I had just gotten a complete tuneup at another shop which included spark plugs and wires and the vehicle ran fine. I made them give me the parts they took off on the 14th April. I would also like him to put them back on my vehicle because they were not the bad.

  Business Response

  Date: 05/02/2023

  see attached

  Customer called stating that he had his vehicle tuned-up at another shop, but vehicle was still missing and cutting out at ********************************************************************************** there again. So, we made him an appointment.

   

  He did not ask for an estimate and left vehicle after hours. I hooked up the scanner to his **** GMC Yukon. Started vehicle-noticed on scanner total mis-fire on cylinder #8 spark plug. Drove vehicle in shop, removed #8 cylinder spark plug and did compression

  check-was good. Did spark check-good, tested plug wire-good. Removed all spark plugs-noticed they were Auto Lite brand. I have seen these fail in GM engines before. I

  will not use this brand for that reason. I installed 8 new NGK spark plugs. Rescanned and mis-fire was gone.

   

  Next I removed Mass Air Flow Sensor and cleaned it. This is normal routine maintenance at this time. Ran engine and looked at all readings-noticed upstream Bank 2 Oxygen was not working. Raised vehicle on hoist and checked for wiring to oxygen sensor-ok.

  Noticed oxygen sensor was cracked and someone in the past had rounded it off. I heated sensor many times with torch and used several different vice grips to finally get sensor out. Then I had to retap threads before installing a new one. It was messed up bad. Ran test on sensor-all readings good now.

   

  Customer wanted a second battery installed in his vehicle. He had battery, bolts and positive cable but not a negative cable, had to have one.

   

  Next I test drove vehicle 8 miles, there was no mis-fire-as seen on scanner also.

   

  Customer picked up vehicle. He drove it 15 miles and called me. He said after 15 miles it stopped-engine quit, but started right back up. He said just like before, I said you didn't mention this second problem at all before. I told him to drive it back.

   

  When he got back to shop, he said its still missing. I hooked up scanner, it was firing on all 8 cylinders, so not missing. I even showed him the test results. Then he mentioned how engine shut off after 15 miles