Business Profile
Heating and Air Conditioning
Professional ServicesComplaints
This profile includes complaints for Professional Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In early June 2024, Professional Services heating and cooling did a routine checkup on the a/c unit. The tech outlined numerous problems with our 20 year old unit. We got another opinion and the decided to have Professional Services replace the a/c unit.On June 17, 2 techs came to replace the a/c. They immediately went into the basement. I thought they were disconnecting the power to the a/c. But they came back upstairs and told me I needed a new furnace. I said no. They said if I replaced both at the same time I could get a better price.They replaced the a/c unit and left.October 7, I had another **** company look at my furnace. When we tried to get the heat going for a combustion test we found Professional Services had shut off the gas line. And cut the wires to the thermostat. Also made a whole in the vent chimney and covered it with tape. Next level HVAC repaired the furnace and completed the combustion test. The furnace is well within the safe zone. I never authorized the Professional Services techs to check our furnace on June 17. I certainly didnt authorize them to turn off the gas and damage the furnace by cutting the wires to the thermostat. I didnt sign any documents stating what they did to the furnace on June 17.When I emailed Professional Services and asked for a reimbursement for the service repair completed by Next Level HVAC-$196. The owner ****** ****** said they wouldnt pay for a work done by another company.I just called another company for a second opinion. I had no idea of the ********** can Professional Services do this without our approval? Can BBB make them accountable for this?Please help.Business Response
Date: 11/06/2024
Professional Services was out installing a new AC at the home on 6-17-24. The install technician noticed that the heat exchanger was damaged. They are trained to follow code and to disconnect and turn gas off as a faulty heat exchanger can leak dangerous carbon monoxide into your home, making it unsafe to operate. We did ask the customer if they wanted to turn there AC install into a system but they did not want to do that at that time. We simply did what we are supposed to do to keep the customer safe.Initial Complaint
Date:08/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The week of Aug 7,2023,TheyCharged me 391$ to change a light bulb. I had scheduled appt. For estimate on bathroom exhaust fan/light. The tech/************** arrives and says you are charged 150$ for service call and total of $391 to replace exhaust fan/light. ***** then looks at exhaust fan& says he's going to store to buy a light bulb. He comes back from store with wrong light bulb and leaves again for store to get correct lightbulb. He returns and installs lightbulb.and charges me $391.27. The fixture is functioning but I was charged for a new fixture installed and all he did was replace a lightbulbInitial Complaint
Date:08/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 3. I had professional services at my home to clean the vents in my house. Three days later, I found two vents in my basement and one upstairs that had not been uncovered. There was no circulation of air in my basement, which caused things to mold. I contacted the company, email and phone And they did not believe me. I sent them pictures of things that have been molded and of the blue plastic that had been covering my vents. August 11 I realized my air fan was on constant instead of Auto, so I switched it back. I went downstairs and noticed water coming from my furnace into the basement. When I called professional services to come out I was advised I would be charged for the service, so I opted to call someone else. I was told I had been scammed by professional services as they have perform services that were not needed. They had blown dust backwards into my furnace/air-conditioning unit into the coils, causing the dust to go into the drainage pipes and clog it. I had to have my unit re-serviced, and the pipes replaced. I sent emails to the company they were supposed to have sent someone out three weeks ago but no one ever showed up. The correspondences that were sent to me from professional services have been retracted. I sent a final email asking for a refund. I would like a refund, but I would also like to prevent this from happening to other people.Customer Answer
Date: 08/14/2023
BBB Complaint TeamBetter Business Bureau Serving *******************************************************************************************BBB.org---------- Forwarded message ---------
From: ************************* <************************>
Date: Mon, Aug 14, 2023 at 10:27 AM
Subject: Re: You have a new message from the BBB of ********* Complaint #********
To: Better Business Bureau <********************************************************>Additional info:- -- Forwarded Message -----From: ************************* <************************>Sent: Monday, July 24, 2023 at 12:41:34 PM CDTSubject: Mold after servicesThere were three plastic covers left over my vents. One up stairs in the front room, which I removed and vacuumed out this week. There was still debrief in that vent including a piece od crayon.My daughter complained that the basement was stuffy, then found mold on her boots, pic included. I bought a dehumidifier which cost me $300 plus . The next day I found both bins in the basement were still covered with the blue plastic, which would explain why I never had mold problem prior to the services.
Complaints Mailbox (sent ***********************************************
12:27 PM (1 hour ago)to meCustomer Answer
Date: 08/15/2023
Company has contacted me and advised me that if I remove negative review, after signing some paperwork that will be sent to me, they will issue a dull refund.ThanksCustomer Answer
Date: 08/16/2023
Attached is our Hold Harmless Form. By signing this you are agreeing to refrain from further slandering of the Professional Services name. Once marketing has verified that remarks have been removed I will issue a full refund for duct cleaning service performed on July 3rd 2023. At that point we will no longer do business with each other.If you have any questions please let me know.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.