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Business Profile

Pizza

Bennys Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last night I went to *****'s at 11:50pm and the door was locked. One of the guys behind the counter made a motion swiping his hand past his neck signifying they were closed. The sign outside the door said they closed at midnight so closing 10mins early is somewhat understandable. Especially for a Saturday night. Tonight I made sure to get there at 11:40pm. Once again the door was locked and the same gentleman behind the counter made the same motion. I pointed to the signage that says midnight and he shrugged. This is a local neighborhood business in my area. I literally live around the corner. As I turned the corner to head back home, the same cashier came out the side door and watched me walked away laughing obnoxiously loud. This establishment has false advertising indicating they close at midnight, in reality, they close when they feel like. I am also disgusted with this behavior and attitude from this worker. I will no longer be recommending this business to any of my colleagues and associates and am highly disappointed by these inconveniences. I will no longer be supportive and funding this establishment with my hard earned cash. All the taco trucks in my neighborhood, I feel like a fool for ever considering this establishment in the first place. When I was about 12 years old, a slice of pizza was about $1.75. A little over 15 years later a slice of pizza is about $3. A can of coke from this business used to be $0.75. It is now $2. I understand inflation, but the service and quality of the food is definitely no longer worth it. An Italian beef is about $6 with no peppers and cheese. With peppers and cheese the price can vary up to $9 and it doesn't even come with fries. Definitely no longer worth the effort or time.

    Business Response

    Date: 03/16/2023

    Hello, we are sorry about the inconvenience. This issue will be resolved and brought up with all the managers. This behavior is unacceptable, we will work on employee conduct as part of our continuing training. We strive in providing the best quality of products for the best price, due to higher cost in is inventory we are trying our best to keep the prices down as much as possible. 

Bennys Pizza is NOT a BBB Accredited Business.

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