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Business Profile

Computer Software Developers

PerBlue Entertainment, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Title:Refund Request for Deceptive Game Changes and Monetization Legendary: Game of Heroes by PerBlue Complaint Description:I am filing this complaint against PerBlue, the developers of Legendary: Game of Heroes, for misleading and predatory practices.After years of consistent gameplay and financial investment, the game underwent radical changes that drastically altered core mechanics and progression systems. These updates were not communicated transparently in advance and have negatively affected long-time players.Key issues include:Removal or alteration of key features players paid for Introduction of bots and automated opponents ruining competitive fairness Constant instability, bugs, and performance issues Lack of ownership transparency after internal company changes Despite reaching out to PerBlue support multiple times, including a formal second email, I received either dismissive or no responses at all. I am requesting a partial refund of 60% of my total in-game spending, due to the game's fundamental changes which rendered prior purchases obsolete and misleading in retrospect.PerBlue's failure to respond adequately and their disregard for the long-term player base constitutes deceptive business behavior.I am attaching payment proof and documentation if necessary.

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 18th, 2024, Perblue had an in-game, purchase offer for its app based property: Disney Battle Heroes. The in-game offer indicated that you would receive a package of content including 24 hour access to bonus energy on refills. However, Perblue failed to honor this and failed to correct this thereafter because immediately afterwards, their servers failed and the game was rendered unplayable in most ways and at times, entirely unaccessible. When they brought their game back online without these issues, it was well beyond the purchased 24 hours and their support has since refused to address this theft by failing to deliver what was purchased.

PerBlue Entertainment, Inc. is NOT a BBB Accredited Business.

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