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Midwest Engine Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Brenna W

    Date: 09/12/2025

    WOW! I can say that this is the best customer service I have ever had! I am a female who knows NOTHING about cars. I was on a cross country roadtrip when I started haveing engine trouble. I got to Madison, WI and needed the car fixed. I was terrified of being taken advantage of. All this was foreign to me as I did not have a car for most of my life. I called around to MANY transmission shops. When I found Midwest Engine Service I knew I was in the right place. From the get go, I was reassured by the kind voice on the phone. I spoke with the owner, Wayne. He went over the issue with my transmission top to bottom. He spoke in laymen's terms, so I actually understood what he was saying. Not only did I feel comfortable trusting Midwest Engine, they gave me the best quote and fastest turn around! Wayne kept me informed step by step, as I was still trying to finish my roadtrip. It seemed I needed a new axle, so I added that to the work order. Again, Waynes' thoughtful words and actions helped keep me at ease. When I got the call that the car was done, the price was even lower than the quote. This included the axle as well! I was so happy with the quality of work, the service and the trusting comfort they gave me. I was able to get back on the road the next morning. Finally, I was leaving Madison. As I was driving out of town that following morning, I got a call from Wayne. I instantly thought he was going to say they needed the car back or something. Why else would they be calling? It was Wayne. He called to make sure the car was running smoothly and that I had made it out of town ok. He then told me he also called to wish me a safe rest of my trip. I felt blessed. I had definitely found the greatest mechanic and team. They are just lovely, honest and have human integrity. Thank you Wayne & the team.

  • Gary G

    Date: 03/08/2023

    This place was told to tap a hole for my transmission pan and he quoted me at $200. Then for some reason he took the pan off the vehicle and called me to tell me that the pan was rusted out and needed to be replaced. I explained to him that I was just working on this pan 2 days prior and there was no rust. I told him to not Replace the pan as the $200 quote would then jump to $600. To install a $50 part. So five minutes later he calls me back and tells me that now it's the pan was tightened down too tight and " he cannot let me leave the shop without putting a new pan on it. So forcing me to get the unwanted overpriced repair. This place is horrible. DO NOT bring your vehicle to this place. They will rip you off. This guy must make a living out of it cuz he lied to me so easily about my pan being rusted out when I literally just looked at it 2 days prior.Absolutely horrible

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