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Business Profile

Auto Services

Midas Auto Service Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Midas Auto Service Experts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Auto Service Experts has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Midas location caused damage to my cars subframe , then attempted to conceal responsibility. The store manager was aggressive, accusatory, and unprofessionalrepeatedly blaming me for the damage until I showed before-and-after photographs proving it occurred in their shop. Yet he attempted to downplay it, claiming this happens all the time and suggesting I simply bend the broken part back which dealerships confirmed is unsafe and carries a high risk of failure.The manager then left an angry voicemail stating that other shops dont know what theyre doing." and initially refused to create any paperwork acknowledging the damage and only documented the weld repair after I insisted and even then, the paperwork omits any admission of fault. The weld he proposed could also fail according to dealerships and potentially result in my vehicle being deemed a total loss.I contacted Midas corporate customer care to request a written warranty on the weld in case it fails, and a refund for the labor given the treatment I received. ************* contacted the store owner multiple times without any response. They then escalated to the district manager, who was completely unresponsive. I have an email from Midas customer care confirming that both the owner and district manager have failed to respond. Corporate has stated there is nothing more they can do, leaving me with an unsafe repair and no accountability from either the store or Midas corporate.Summary:Significant structural damage to my vehicle by Midas.The store manager blamed me until photographic proof.Hostile and intimidating conduct from the store manager.Attempts to avoid formal documentation.Unsafe repairs. Store owner and district manager ignored coporate contact.Midas corporate admits no further action will be taken due to franchise structure.Therefore i seek BBB to aid in a refund for work that caused damage to my car and a written warranty on that part.

      Business Response

      Date: 08/28/2025

      Mr. ****** and I had discussed the situation, and come to a mutually agreeable solution.  I have put a warranty on the work that was performed, and a refund has been issued.  I look forward to working with him in the future.

       

      ****

      Customer Answer

      Date: 08/28/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* ******

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/05/2022 I took my ****** Tacoma in for tie rod replacements and an alignment, was charged $728.42. On 12/21/23 after replacing tires at ********* was told tie rods needed replacing, contacted Midas and had truck inspected to find that the October work was paid for but not done. In addition, the truck now needs a new steering rack, which may be caused by the initial work having not been completed. Have contacted Midas many times and have not been given a solution to this problem. We have been offered a refund for the work that was not done (and paid for), but would like the work along with the additional damage to be corrected, or reimbursement for a new steering rack in addition to the offered refund as my truck is now damaged.

      Business Response

      Date: 01/29/2024

      Good Afternoon,

      Sorry for the delay.  The complaint states this is a second reminder, I never got any correspondence indicating a complaint had been filed.  As far as this complaint goes, the customer is right.  He was billed for tie rods to be replaced on both sides, and it appears only one side got done.  Once this was brought to our attention, we agreed to replace the other side, and the rack that *** have been damaged due to the tie rods not being replaced.  We did this at no cost to the customer, and I'm assuming the complaint was filed prior to us doing this, as the requests of the consumer were met.  If there are any further requests from the consumer, we would like to know about them, but are going under the assumption that the mistake was acknowledged by us and satisfactorily corrected.

    Midas Auto Service Experts is NOT a BBB Accredited Business.

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