Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2016 Corvette to Bud Weiser Motors due to a low battery warning. I informed the parts department that I needed a replacement battery. The staff seemed unsure whether they had the correct one. Eventually, one employee said he thought a particular battery would be compatible. Despite the uncertainty, they installed it.After installation, the low battery warning continued. I replaced the key fob batteries, suspecting that might be the cause. The dealership used a handheld scanner to clear the warning, but it returned the next day.Over two weeks, I made four calls trying to speak with the service advisornone were returned. I eventually reached the general manager, who had the service manager contact me. I explained that their own staff had previously expressed doubts about the battery being correct. Despite this, the manager refused to acknowledge the possibility and said Id have to pay $150 for them to inspect the battery they had ************* of the technicians who worked on my car told me he believed something was wrong with the batteryeither it was incorrect or had a short. Despite this, the manager still insisted on charging me. When I declined, they told me not to bring my car back.They also refused to honor the batterys warranty and havent responded to General Motors, who I contacted to escalate the issue.This experience has been frustrating. I was sold a potentially incorrect or defective battery, my concerns were dismissed, and I was treated poorly. I am seeking a full resolution, including either a proper battery replacement under warranty or a refund, and accountability from Bud Weiser Motors for their failure to uphold basic standards of professionalism.

  Business Response

  Date: 08/01/2025

  To Whom It May Concern,

  
  This letter is in response to the complaint filed by Mr. *** ******* regarding his recent experience at Bud Weiser Motors.

  
  Mr. ******* purchased a battery for his 2016 Chevrolet Corvette from our **************** and installed it himself. Following the installation, he contacted our ****************** to report that a low battery warning light was appearing on his dashboard. He requested that we inspect the vehicle to determine the cause of the warning light.

  
  Our ****************** informed Mr. ******* that we would be happy to perform a diagnostic inspection. He was told that if the issue was determined to be related to the battery he had purchased from us, there would be no cost for the diagnosis. However, if the issue was unrelatedsuch as a wiring fault, module issue, or another electrical concernhe would be responsible for the $150 diagnostic fee and any subsequent repairs, should he choose to move forward. Mr. ******* declined this offer.

  
  Unfortunately, during our attempt to resolve the situation, Mr. ******* became verbally abusive toward our staff. He told our service manager to kiss his a** and stated that if we charged him for diagnostics, he would tell his ************* not to do business with Bud Weiser Motors. We consider these comments to be unprofessional and threatening. Our employees are expected to treat customers with respect, and we expect the same in return.

  
  As a result of his refusal to authorize proper diagnostic work and his unacceptable behavior toward our team, we made the decision to discontinue service on his vehicle and referred him to another authorized ** dealership. We stand by our teams professionalism and adherence to standard procedures throughout this situation.
  If Mr. ******* believes the battery to be defective, we encourage him to have it tested at another authorized ********** facility.

  Sincerely,

  Bud Weiser Motors 

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a 2004 Dodge ram for ****** on Feburary 28th of 2024. After having it a few days I started noticing oil spots on my driveway. Hum, So, I got a flashlight and started to look at where it could be dripping from. While doing that I noticed to my suprise that the upper and lower control arm ball joints covers where completely gone. Then I went back to the dealer to see what they where going to do about fixing the issue. The service tech stated that they where that way when he changed oil to get vehical on to the lot. Then I asked what are we going to do. The same service tech stated that there is nothing wrong with them and your good to go. I ask about being safe to drive and was told if they get worse bring it back. Ok how much to fix. $1,700 after giving $****** for purchase price. Then I left peacefully and came home. I reached out to my local alighment shop for cost in making those repairs. They even had more of a upset when it was also mentioned that the wheel bearings are in the same status of repair. I reached out to the *** with a complait on my vehicle with filing a complaint with them. While doing so, I was asked if vehicle had a window sticker. My reply was no. Then on March 14th I recieved a call from a rep that handles dealership complaints. To date no word. My question is should we continue to wait on this *** findings first before filing this complaint? Mean while the truck is deemed unsafe to drive. Yet I still make payments. Thank you,*************************

  Business Response

  Date: 04/05/2024

  Prior to the 2004 Ram going on our lot, we completed a safety inspection and followed all guidelines set by the state. The $1,700 quote was not given by us, so we are not sure what that quote includes. While the customer was in there were no signs of an oil leak, or any safety concerns.

  Customer Answer

  Date: 04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I went back to the business with my concern. And they made note of the missing dust covers. Thr tech stated that they where take way upon changing of the oil. He also stated there is no problem with them. On my way  out I asked for an estimate and ************** Quoted me a price of $1644.00 plus tax.. So, I got a second opinion on them. I was told that it's a safety concern due to they could fail at anytime.  Plus not having dust covers on them. The elements would speed up definite failer. 
  Regards,
  
  *************************

  Business Response

  Date: 04/09/2024

  *****,
  
  The quote you are speaking of was not given to you based on us diagnosing the vehicle in-person.
  
  The $1,644-quote was asked for over the phone based on your friends diagnosis of the vehicle.
  
  Our pre-delivery inspection follows all state and safety regulations, but we are willing to work toward resolution with you on your vehicle.
  
  When you spoke to our Service Manager last Friday, you were planning on bringing in your vehicle next Monday. We got a notification that you declined our offerare you no longer bringing in your vehicle as discussed with our Service Manager?  

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed . 

   Hello, 

   He spoke with ***** last Friday. We both came to an agreement to bring the truck in Monday morning the 15th and leave it all day for you guys to fix. With this email they don't give you an icon to reply it's either agree or disagree and I guess. The only way to reply back is to disagree. I still look forward to bringing the truck Monday the 15th.

  
  
  Regards,
  
  *************************