Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hoverboards

Hoverboards.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hoverboards.

This business has 3 alerts

Read all 3 alerts

Complaints

This profile includes complaints for Hoverboards.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hoverboards.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hoverboard on 12/31/22 for $168.99. My order was suppose to be delivered today however, the tracking number provided says the package has not been received. The website states they have same day shipping. I sent an email and left a voicemail but I havent received a response. I also found them listed on the ScamAdvisers website.

      Business Response

      Date: 01/07/2023

      The customer was sent an email after we received the voicemail and also responded to the customer's email.  A refund has been processed. 

    • Initial Complaint

      Date:12/31/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a hoverboard for my son from hoverboards.com. Upon its arrival it was banged up, with broken pieces and appeared used. I contacted the company immediately to return for a refund. Clearly there is no quality control at this company. I returned it to the bag and would never let my son use it. The company wants me to pay to return the product and will also be deducting 30% to restock or to exchange for another for free. This is completely unfair and poor business. Given how this product arrived I don't trust it and I am not interested in an exchange. My child's safety comes first. I always think that if blatant damage will be overlooked prior to shipping, what else has been?

      Business Response

      Date: 01/01/2023

      We offered a completely free option to solve the problem.  We provided a shipping label to return the product, which we don't normally do.  Our returns policy is linked on the bottom of every page of our website.  If the customer wishes to return the product for a refund, there will be a restockign fee. 

       

      We accept refunds within 7-days of delivery (proof of purchase required). All returned products must be returned in its original condition and must NOT have been used or opened. Used products will not be accepted!
      If you decide to return your product, you are liable for the return postage and responsible for the safe return of the product to us, and will also be subject to a 30% restocking fee.
      Any returns must be discussed and authorized by our customer service in advance. We will then provide return instructions  after our customer service has authorized your return application.
      We require tracked shipping if you return your order and the return shipping fees will be paid by the customer without compensation, and will also be subject to a 30% restocking fee.
      After your return request has been confirmed and authorized, we need you to dispatch the package to us within 1-2 business days and send the tracking number of the package to us by email.
      Please contact us if you wish to return your product.

    • Initial Complaint

      Date:12/27/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hoverboard does not charge or turn on.It was defective right out of box- Christmas present and the company will not issue a refund. They sent a broken product and will not issue refund and mailing label to send back.

      Business Response

      Date: 12/27/2022

      Our return policy clearly states that we do not pay for return shipping for returned products as seen at Hoverboard Return Policy - Official Hoverboards.com.  In addition, we offered to fix it per our warranty policy but the customer refused.  

      Customer Answer

      Date: 12/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The product was broken out of box. It never worked in first place. Warranties are for when product breaks after use.

      we were never even allowed to use the product in the first place.

      it would not even turn on. 
      Regards,

      ***************************

    • Initial Complaint

      Date:12/09/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am 62 years old and I mistakenly ordered a hover board and then cancelled the order immediately. When I cancelled the order they said all was good order was cancelled and I would see a refund on my credit card in 5-7 business days. Well I never saw the credit and all of a sudden a hover board is delivered to my door. I call the company and tell them there is a mistake I cancelled this order 5 minutes after placing it and was told the order was cancelled and then it was delivered to me. I thought I was doing the honorable thing by letting the company know i received the item even though the order was cancelled because I thought they had issued a refund. Boy was I wrong. When I called them to let them know I received the item and the situation they told me they DID NOT CANCEL THE ***** OR ISSUE ME ANY REFUND!!! Even though I was told they did. They told me if I wanted to return the item I would have to pay a 30% restock fee and for shipping back to them. This was their mistake!! They have some nerve!!! Please help me. I am on a limited income as a senior citizen and this company is trying to steal money from me when they made the mistake!!! They are taking advantage of people and its disgusting!

      Business Response

      Date: 12/11/2022

      We received no communication from the customer to cancel the order and she has not confirmation email which she would have received for a cancellation and no screenshot confirming the cancellation prior to the board shipping.  We are happy to take the board back per our return policy but there is 30% restocking fee.  

      Customer Answer

      Date: 12/15/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *****************************

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hoverboard from this site my card was fully charged for the full amount of this hoverboard I purchased it in plenty of time for a birthday on September 19th It is currently October 24th and after several exchanges with their customer service department I still have not received this hoverboard for my child.

      Business Response

      Date: 10/25/2022

      Additional verification was needed on the order due to issues with the billing address.  Then unfortunately, the color the customer ordered was out of stock after the time it took to verify.  We tried calling and texting and were not able to reach her to change the color.  We have now gotten the information we need to move forward with the order, and it should be shipped out shortly.  

      Customer Answer

      Date: 10/27/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***************************

    Hoverboards.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.