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Business Profile

Property Management

Eagle Crest Property Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a one year lease for a duplex top floor for $1,425 a month on November 30,2022 with our landlord. I gave him $6000 up front to cover first last month rent and all deposits including pet deposit and extra months rent. In July he hired eagle Crest to take over the property.In October 2023 I started paying a month ahead on rent. Due to possible mold and poisons in the house we informed eagle Crest about. They refused to check for it. So we informed them we'd be out by December 31st 2023. I paid last month rent when I signed the lease. According to them we never renewed lease. They gave us some false paperwork on what we owe after moving out. They said we owe but won't show or explain for what. They're also charging for 4 smoke alarms and CO sensors. They refuse to respond to my email asking questions regarding what paperwork they gave us. And because we had paid last months rent when we moved in we shouldn't have had to pay rent for December. They had increased the rent to $1600 to start December. We paid $746 in December. So they owe us at least $571. We don't owe anything. They're saying we owe $25.

    Business Response

    Date: 02/07/2024

    Tenants have been given full ledger accounting of past due charges, damages and cleaning with regard to their move-out in addition to applicable invoices and audited expenses for funds received for deposits, last month's rent and pet fees.  Charges have been itemized and processed with description for the tenants with applicable inspections and extensive pictures.  

    All funds have been processed accordingly with any discrepancies addressed.

    Customer Answer

    Date: 02/07/2024

     
    Complaint: 21242666

    I am rejecting this response because I have asked them to clarify some paperwork and told them they cannot charge ** for updated smoke alarms ECT. We have not gotten any response 

    Sincerely,

    *****************************

    Business Response

    Date: 02/15/2024

    Smoke alarms, when missing or not reported as non-working via maintenance request, are replaced as they were in place and in working order when the tenant moved into the unit.  Since they were not present and/or removed upon move-out, they were replaced at the tenants expense in accordance with **************** law.  

    Customer Answer

    Date: 02/15/2024

     
    Complaint: 21242666

    I am rejecting this response because: they charged us for 4 when only 2 were missing.

    Sincerely,

    *****************************

    Business Response

    Date: 02/21/2024

    Smoke alarms (4) were replaced where missing in the unit and reattached to the brackets (4) left on the wall.  All 4 smoke detectors were present upon move-in by the tenant and were missing upon move-out.  Charges for replacing all 4 alarms will stand.

    Customer Answer

    Date: 02/21/2024

     
    Complaint: 21242666

    I am rejecting this response because: that is incorrect. There were 2 Missing not 4. And there were only 3 alarms when we moved in. And eagle Crest still hasn't responded to my emails ECT asking for an explanation of the paperwork, billing. Of what we supposedly owe. And they also charged us for the previous neighbors junk removal and replacement of the storm door that the landlord placed there himself. They are being dishonest and won't even explain themselves. 

    Sincerely,

    *****************************

Eagle Crest Property Management LLC is NOT a BBB Accredited Business.

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