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Business Profile

Property Management

Twin Bridges Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/09/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My property manager, ******************* of Twin Bridges Property Management, refused to pay for damages to my property from the deposit of the last tenant.On November 30, 2022, he handed over the keys and said that I had to inform him of any damages prior to December 21.On December 8, I informed him by email of 15 damages.On December 9, he responded by email that he would pay for two out of 15 damages.On December 20, I responded by email that I expected him to pay for five damages. I'm disabled and it took me a while to find and check the contract between doctor's ************ and moving.On December 22, I asked by email how soon I would get paid. He responded by email that I wouldn't get paid because he'd already returned the deposit.

    Business Response

    Date: 01/24/2023

    Please See Attached. 

    Customer Answer

    Date: 01/27/2023

     
    Complaint: 18629892

    I am rejecting this response because:

    1.  I notified the property manager weeks before he returned the deposit and the property manager promised to compensate me for two of my complaints.  This is documented by our email interaction.  See attached.

    2.  I responded a couple days before the deadline that I expected to be compensated for three other of my original complaints as well.  Rather than using the most recent tenant's deposit to compensate me for those two complaints as promised, he instead gave the entire deposit back to the most recent tenant before the deadline.

    3.  The property manager should pay me the money he promised me.  Since he gave that money to the most recent tenant after promising it to me, the property manager should pay me that money out of his own pocket.

    4.  The damage to the yard was from years of neglect.  That was not the fault of the most recent tenant, but of the property manager.  The property manager should pay for that, not the most recent tenant.

    Sincerely,

    ***********************

Twin Bridges Property Management is NOT a BBB Accredited Business.

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