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Business Profile

Divorce Assistance

OnlineDivorce.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Reviews

This profile includes reviews for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnlineDivorce.com has 4 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 48 Customer Reviews

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    Review Details

    • Laura and Orlando T

      Date: 10/27/2023

      DO NOT DO NOT! Seek services with this company they will lie about the complete process from the start . Me and my partner relied on this company to help us with our divorce and it was a complete fail. They promise you it will only be certain $ amount then they bring up another $ amount for something random never telling you the absolute truth. We are so let down thank goodness I found out before we paid them any more money . Please don't be fooled by this company. Go elsewhere!

      OnlineDivorce.com

      Date: 11/01/2023

      We provide multiple services and packages. As part of our ***************** customers are still responsible for paying the court filing fee. This is not a fee we keep; it is sent directly to the court, along with the forms needed to open your case. 
      Please feel free to respond to us directly if you have any questions.

    • Cynthia M

      Date: 10/09/2023

      They took my money and did not help me in any way they still keep trying to take more money from me I think it is a scam

      OnlineDivorce.com

      Date: 10/17/2023

      We assure you we are not a scam and strive to help each of our customers have a positive experience during one of the most stressful times of their lives.
      Thank you for taking the time to talk to us on the phone and allowing us the opportunity to assist you. 
      Please don't hesitate to contact us directly if you need further assistance.  

    • Shikhi S

      Date: 07/31/2023

      My Name is **************, my order number is Order ID: ******. I paid the fee of $139. I haven't used anything on the website, I would like to get refund, as we are not yet ready to start the paperwork, if any additional questions please reach out to me on my cell phone. I wish there was an automated refund process. I have sent email as well to support team.

      OnlineDivorce.com

      Date: 08/03/2023

      Thank you for giving us the opportunity to assist you and working with us directly to resolve this matter. If you have any questions or concerns, please contact us. We are happy to help.  

    • Krystal J

      Date: 07/18/2023

      Horrible customer service. This service is not what it is perceived to be. I asked for a refund before any services were rendered and was denied because I have "access to the website". Not sure what service that is but ********************** on something you can do yourself for a quarter of the price ..I will dispute with my bank for fraud after several failed attempts at a refund.

      OnlineDivorce.com

      Date: 07/21/2023

      Thank you for allowing us to assist you. As we explained in our email to you, our service provides access to significant services, which includes legal documents, and the use of our software to generate that information to the documents. 
      If you continue to have questions or concerns, don't hesitate to contact us directly. We are happy to help!

    • Tyleah J

      Date: 04/27/2023

      Scam Alert!!! I paid for the platinum package in October 2020. My documents were not processed, I was never contacted. When I requested a refund I was given instructions that I followed. Upon my last emails the company informed me that due to their 30 day refund policy I could not get a refund. THEY TOOK LONGER THAN ************************************************** for their lack of professionalism. Today I received an email from this company stating that my divorce forms were finally complete (3 years later). When I logged in to retrieve them, I was instructed to pay yet another $150. This is a criminal operation and they deserve to be shut down and sued for scamming people out of their money. I paid for a service I never received and they are refusing to refund my money. I have every email sent and received to support my claim.

      OnlineDivorce.com

      Date: 05/09/2023

      We apologize for the frustration you experienced. Thank you for taking the time to talk to us on the phone and giving us the opportunity to rectify this. We will continue working with you and providing you with services and customer support.

    • Darlene P

      Date: 03/23/2023

      I paid $159 for Online Divorce on 3/16/23, after about 10 minutes after I received the questionnaire I asked for a refund because the questions were a little suspicious. I answered the basic questions, name, address, email, gender, nothing more. Online Divorce said they can only refund me 50% of what I paid because I already started the questionnaire. $59.50 is not half of $159, also because I answered 4 questions and you called doing a service for me. Do not trust this service, they Will keep $100 of your money and probably charge you monthly fee.

      OnlineDivorce.com

      Date: 04/03/2023

      ?We tried calling you, and if you would like, we are happy to discuss our refund policy. ?The service is using our questionnaire, which is our intellectual property, resources, and access to customer support. ?Because you utilized our services, you are not eligible for a full refund. Our refund policy can be found here: ***************************************************** don't hesitate to contact us directly if you have questions. We are happy to help.

    • Tammy W

      Date: 02/16/2023

      I started the process for my divorce in August 2022, in finalized February 2023. This is not fast service. My forms were held up for months in the service's possession, I called weekly and was told that the company gives themselves 3 weeks for every step of the process, including generating a mailing label for the documents to be returned. This was not stated up front and they claimed to offer fast service. I was going to use the platinum service but had to cancel since it was taking months and no progress was being made so I cancelled the platinum service and literally begged for my court fee money order and documents I paid for to be returned to me so that I could take them to the courthouse and file myself. It took at least 4 calls and threatening to get an attorney to get my documents escalated to be mailed back to me with my money order for the filing fees. The excuse was that the company was shorthanded. Upon receipt I immediately filed with the courthouse and waited the sixty days required by ***** for the divorce to be finalized. My divorce was finalized this week. February 2023. What should have been done in 3 months took 6 months and caused a lot of undue stress. I definitely do not recommend the ***************** the documents were accepted by the court thankfully, if you want fast service this is not the avenue to take. Their mailing service is awful and they do charge extra monthly subscription fees without notice.

      OnlineDivorce.com

      Date: 02/21/2023

      We strive to provide swift service for each of our customers with our ***************** and we are sorry to learn we did not meet your expectations. Your experience was unusual, as we have quick turnaround times when we mail documents to the petitioner, the court, and the respondent.??We are, however, happy to learn you were able to file and finalize your case successfully. We wish you all the best.

    • Yo L

      Date: 12/08/2022

      I started this process over 6 months ago and my spouse has still not been served. Each step takes them a month, and the serving took so long that the writ of summons expired and had to be renewed. When I call them nothing happens and emails do not get responses before a week and when they respond they are unhelpful. I hope the writ of summons doesn't expire again before they send out the forms. Save your money and file yourself!!

      OnlineDivorce.com

      Date: 12/12/2022

      ?We appreciate your review, and we are sorry for the frustrations you experienced. When we sent the defendant the original Writ of Summons, we asked that it be returned within ten days. Unfortunately, it took over a month to receive it, so we needed a new one issued. We will proceed with your ***************** Please reach out to us directly if you have any questions or concerns. We are happy to help.

    • gregor p

      Date: 11/25/2022

      the WORST,endless contradictory advice. you never know where you are in the process. yes they supply a neat "gauge" but one day, one email says 47 %. next day another e mail says your at 7%. CONSTANT CHANGING GOALPOSTS. it like there is no communication within the company. if I had the choice I'd just pay an actual lawyer to do it. it was around ****. I wish I would have done that instead. THEY ARE FRUSTRATING to deal with. and some of the agents don't have a firm grasp on English. can I leave a zero star?in reading their responses in other COMPLAINTS they seem to act like "oh were on it". but read the reviews , almost everyone speaks of the same thing: CONFUSION AND DELAY.

      OnlineDivorce.com

      Date: 11/29/2022

      We are working hard to improve your experience with us, as we do not want you to be frustrated or confused. We did send you an email explaining your current account status and letting you know your documents have been mailed to you. If you have questions, please respond to our email; we are happy to help!

    • Michael P.

      Date: 11/17/2022

      Terrible service. They did nothing for my divorce then continued to charge my account for over a year after I notified them multiple times (which they acknowledged) to cancel and refund. You will get nothing for your money, and they will continue to charge you and refuse to refund what is wrongfully taken. Do not waste your time or money with them.

      OnlineDivorce.com

      Date: 12/02/2022

      We appreciate your feedback. We did review your account history, and we have made multiple attempts to contact you. We have both called and emailed. Please check your email (including spam or junk folders) and respond to us. We will work with you and make things right!

    OnlineDivorce.com is NOT a BBB Accredited Business.

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