Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid NW Advisors Group on 12/2/23. I am a senior citizen, please see the below picture to keep track of the conversation. please help me get back my money. thank you

  

  Business Response

  Date: 02/08/2024

  Dear BBB Representative,

  We are writing in response to the complaint filed by *********************** regarding our services. We appreciate the opportunity to address her concerns and provide clarification on the matter.
  

  First and foremost, we want to emphasize our commitment to ensuring customer satisfaction and resolving any issues promptly and effectively. However, in this particular case, it appears that ********************** complaint lacks a substantive basis and fails to provide sufficient details for us to address her concerns adequately.
  

  Upon reviewing ********************** complaint, we would like to highlight the following points:
  1) Lack of Cooperation: Despite our numerous attempts to contact ****************** via email and telephone, we have encountered challenges in securing her cooperation. We have made diligent efforts to communicate with her regarding the necessary documentation and information required to proceed with the transfer of her Wyndham timeshare. However, ****************** has not responded to our outreach efforts in a timely manner.
  2) Timeliness of Complaint: ****************** waited until January 26, ****, to file her complaint with the BBB, despite having engaged our services on December 2, 2023. This delayed communication impedes our ability to address any potential concerns or issues promptly and efficiently.
  3) Lack of Reason for Cancellation: ********************** complaint does not provide any specific reason for her desire to cancel our services. Without a clear explanation or rationale for her request, we are unable to assess the situation comprehensively and provide appropriate assistance.
  

  We want to reiterate our willingness to work with ****************** to resolve any outstanding issues and fulfill the services she purchased from us. However, we require her full cooperation and timely communication to proceed with the transfer of her timeshare effectively. ****************** needs to call Liberty Consultations (the service provider) or respond the the emails sent by Liberty Consultations.
  

  We urge ****************** to respond to our attempts to reach her and provide the necessary documentation and information as outlined in the terms and conditions of our contract. Once we receive the required documentation, we will expedite the process and work diligently to dispose of her Wyndham timeshare as per her request.
  

  Should ****************** have any further questions or concerns, we encourage her to contact us directly at *********************************** We remain committed to providing exceptional service and ensuring ********************** satisfaction with the outcome.
  

  Thank you for your attention to this matter, and we appreciate your assistance in facilitating a resolution.
  Sincerely,

  Customer Answer

  Date: 02/09/2024

  Dear Sir: attached is a copy of the supposedly contract that I received after the meeting on December 2 2023. I had no knowledge of whom to contact;only ****************) As u can see in my attachment I called her multiple times in which her mailbox was always full and couldnt leave any messages. When she did answer her phone which was only twice we talked about gathering all the information that I paid to *********. The second time she answered her phone she said shell get in touch with ******* and see where my transfer document are and shell call me back. Never did get a callback. Also I called the Sellstrom, Cahy and *****,making a complaint that Tammys mailbox is always full and cannot accept any messages. ***** said that ***** is sick and to wait until the holidays is over. Another time ***** said I need to talk to ****;I asked her for ***** number and she said **** will call me. If she had given me ***** phone number I couldve call him right away. My first contact with **** wss on 1/26/2024. 

  I dont know why **** is calling me a lier. I find this very upsetting. *** tried my best to communicate with *****,***** ,*****. I had no kknowlege of *******************;so when I scrolled through my emails I didnt pay any attention . Im 83 years old and not too tech savvy.

  Im also still communicating with ********* and it seems the transfer has been done; thanks to my daughter in laws help.

  Customer Answer

  Date: 02/09/2024

  Dear Sir: attached is a copy of the supposedly contract that I received after the meeting on December 2 2023. I had no knowledge of whom to contact;only ****************) As u can see in my attachment I called her multiple times in which her mailbox was always full and couldnt leave any messages. When she did answer her phone which was only twice we talked about gathering all the information that I paid to *********. The second time she answered her phone she said shell get in touch with ******* and see where my transfer document are and shell call me back. Never did get a callback. Also I called the Sellstrom, Cahy and *****,making a complaint that Tammys mailbox is always full and cannot accept any messages. ***** said that ***** is sick and to wait until the holidays is over. Another time ***** said I need to talk to ****;I asked her for ***** number and she said **** will call me. If she had given me ***** phone number I couldve call him right away. My first contact with **** wss on 1/26/2024. 

  I dont know why **** is calling me a lier. I find this very upsetting. *** tried my best to communicate with *****,***** ,*****. I had no kknowlege of *******************;so when I scrolled through my emails I didnt pay any attention . Im 83 years old and not too tech savvy.

  Im also still communicating with ********* and it seems the transfer has been done; thanks to my daughter in laws help.

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by the Northwest advisory group about cancel. In my timeshare, they charge me $3500. I paid it and they've been avoiding me ever since. I only had contact with 1 person from the which was *****. And I've been texting email and reaching out to them. And I have been getting no response.

  

  Business Response

  Date: 12/12/2023

  Dear [BBB/***************************],
  We are writing in response to the complaint filed by *******************************. We appreciate the opportunity to clarify the situation and our position on this matter.
  

  Firstly, we would like to emphasize our commitment to client satisfaction and the successful transfer of timeshare ownership. Our records indicate that we have made consistent efforts to communicate with ****************** and facilitate the process as outlined in our agreement. These efforts include numerous attempts to collect necessary documentation and answer any queries ****************** might have had.
  Upon reviewing ********************** case, we found that the transfer process has been hindered by incomplete submission of essential documents. According to the "Timeshare Transfer Terms and Conditions" signed by ******************, cooperation and timely submission of required paperwork are critical for the successful transfer of the timeshare.
  

  Specifically, the contract stipulates:
  The necessity for the client to submit all required documents, including a copy of the property title and purchase agreement, within 60 days of signing the contract.
  The client's responsibility to keep all fees, including maintenance fees, up to date until the final transfer.
  The clause of "NON COOPERATION," which states that lack of cooperation from the client, including actions that hinder the transfer process, gives LIBERTY ****************** the right to cancel contracts without a refund.
  

  Regrettably, as per our records, ****************** has not fulfilled these requirements. Despite repeated communications and guidance from our staff, the necessary documents remain unsubmitted, preventing us from proceeding with the transfer process.
  

  In light of these circumstances and in accordance with the signed agreement, we are unable to issue a refund. Our team remains ready and willing to continue working with ****************** to complete the transfer, should he provide the necessary documentation.
  

  We understand that this situation may be frustrating, and we are committed to finding a solution within the bounds of our agreement. We encourage ****************** to reach out to us directly to discuss how we can move forward effectively.
  

  Sincerely,
  ***** Sellstrom
  NW Advisors Group, Inc

  Customer Answer

  Date: 12/25/2023

  I don't know what to do  I have been trying to get in contact with them for mouths to no avail they told me they would get back with me and they did not so what am I to do now

  

  Business Response

  Date: 01/26/2024

  My name is ******************* I am the owner of LIBERTY ****************** we are the partner company with NW Advisors Group and we are the ********************** that handles the actual Transfer of ownership and we have been working extremely hard to work with ****************** to get things completed we have been in contact with ****************** as soon as 01/18/24. As far as I know everything has been solidified with the issues that ****************** has claimed. There was a confusion on who ****************** needed to be speaking to. My staff and LIBERTY ****************** is the organization that ****************** needs to be communicating with to handle the Transfer Process and any questions about the transfer. Any other questions and/or issues with ******************, if you could please direct to my office and if ****************** needs anything he can contact my office and we will be more than happy to help.

   

  Thank You

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: February 23rd, 2023 Amount of Money Paid: $16,250.00 What the business committed to provide you: I was offered to unload my timeshares in three to four months from February 23rd, my timeshares would be sold and I was to share in the profits.What the nature of the dispute is: Its now past the due date for the transaction. I continue to pay monthly fees to Diamond Resorts timeshares. And I was told that upon selling the timeshares there was no profit sharing. I found out that NW Advisors Group tricked and fooled me.Whether or not the business has tried to solve the problem. No, I was told in that NW Advisors Group Inc. would call me to in early August to seek resolution of the problem and so far they havent yet.My thoughts: This is a fraudulent!

  

  Business Response

  Date: 11/07/2023

  Dear *** or Madam,
  We are writing in response to the complaint filed by ******************************* against NW Advisors Group, ***** bearing Complaint ID ********. We appreciate the opportunity to provide additional information in light of recent developments. As you might be aware, ******************* has also made a separate complaint against Liberty Consultations, ****
  
  In October, LIberty Consultations received a phone call from ********************, indicating his intention to cooperate fully in fulfilling his contractual obligations with Liberty Consultations Group and also that he would be rescinding the complaints against both NW Advisors Group and Liberty Consultations. Regrettably, despite this initial indication, ******************** has not cooperated or taken any steps to fulfill his contractual obligations.
  
  Furthermore, we understand that ******************** sought a resolution through his credit card provider, ***************** which led to a refund being issued to him. This was done without our consent or involvement. In other words, neither Liberty Consultations nor NW Advisors Group has any money from ********************* 
  
  In light of these developments, we want to reiterate our commitment to resolve any concerns ******************** may have had and ensure he receives the services he initially agreed to. We remain ready and willing to cooperate fully with ******************** to bring this matter to a satisfactory resolution.
  
  We would like to clarify that the promises and claims ******************** mentioned in his complaint, particularly those attributed to *******************************, were not documented in the signed contract between ******************** and Liberty Consultations Group, **** Our contractual agreements are comprehensive and transparent, outlining the scope of services and the obligations of both parties. While we strive to provide the highest quality service and support, any guarantees or commitments beyond the terms of the contract may not be enforceable as they are not reflected in the binding agreement.
  
  We would kindly request the BBB to take into consideration the fact that, despite ************************ initial agreement to cooperate, there has been no progress made in fulfilling his contractual obligations. We are committed to resolving the issue, but cooperation from both parties is essential for a successful resolution.
  
  If the BBB requires any further information or documentation to close this complaint, please do not hesitate to contact us. We remain dedicated to ensuring that our customers receive the highest level of service and support.
  
  We appreciate your attention to this matter and thank you for your assistance in facilitating a resolution.
  
  Sincerely,
  ***** Sellstrom