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Business Profile

Property Management

PMI Puget Sound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for PMI Puget Sound's headquarters and its corporate-owned locations. To view all corporate locations, see

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PMI Puget Sound has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an Owner within an ************* that is being managed by PMI Puget Sound ******************** I have been communicating with them since December 2024 regarding questions and concerns about our HOA as the portal has no means set up for us to directly contact the Board to discuss any issues. It took over 7 months to get any kind of call schedule. When I did finally get a call scheduled to talk to **** *****, the broker, he was one of the most disrespectful individuals I have had the displeasure of speaking with. He made it clear during our conversation he had no interest in actually hearing out my concerns and that he did not have the time to talk to me. He said things such as "well there are multiple associations being managed," ""we are doing this for such a low fee, usually we don't take contracts this low" and acted like he was giving us charity, and "I don't have time for this." He threatened to disconnect the call saying I was being disrespectful anytime I pushed back on any inconsistencies or errors. I have asked to be able to contact the Board on numerous occasions and again on this call and I have yet to receive any means of being able to just address my issues with the Board.We also have a work order/repair request as our uptstairs neighbor's unit leaked water that started dripping through our kitchen ceiling and light fixture. We have been told that they won't send a contractor because from the photo there is no moisture. Well no, of course not, because the leak was 2 months ago on Mother's Day, which is when we notified them, and the owner upstairs fixed the leak. We have been asking for a contractor to come out to verify if there is any internal damage from the water, which it does appear there is externally. They have refused to send anyone and when I tried to bring it up at the end of the call, **** ***** said he didn't have time and was done and would send it in writing and hung up on me.

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We canceled our contract with **** ***** (property manager with ***) in December 2024. We have not received the funds held in our owner account back as of yet. We also have not received the previous tenant's deposit that the property manager held at the time of their movement. We paid $30,000 to turn over the rental, repairing damag the previous tenants cause and making improvements. I have reached out to the property manager several times over the past 2 months via email, phone, text, and portal messaging. I have not received any messages back addressing when we will get these funds released to us.

    • Initial Complaint

      Date:01/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Because I found another house, I applied for a refund of the application fee, and they agreed. But when I contacted them again after a month without receiving the refund, they didn't respond.

    PMI Puget Sound is NOT a BBB Accredited Business.

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