Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Timeshare Cancellation

Timeshare Exit Team

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

This business has 1 alert

Complaints

This profile includes complaints for Timeshare Exit Team's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Timeshare Exit Team has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late 2021, we paid nearly $5,000 to this company to get out of our timeshare. They guaranteed that if they could not get us out of our timeshare, that we would get our nearly $5,000 refunded. They also indicated that it would be no problem to get us out of our timeshare and was quick to take our money, but then it was radio silence after that. Then I heard the company was going out of business, not sure if that happened. But they truly took our money and did no work at all. I deserve my money back and would like a full refund. Im not sure if thats possible but I am reaching out to try to see what my options are.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked with the time share exit team from 2019 to about 2021 in efforts to get myself out of a timeshare agreement with ******. They assigned me a Lawyer and provided a guarantee if they aren't able to get a settlement with ****** so that I am relieved of the timeshare, that I can be refunded. ****** refused to accept any amount of money that I tried to give through the lawyer. The lawyer stated that I will have to go through the Exit Team to get my refund. I tried calling through the number that I was set up with and still would not get any answer or resolution. I would have to call one of the numbers online only for it to be an attempt for them to treat me like a new client.

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $7,000 to the TimeShare exit team (as advertised by *********************) for a money back guarantee they could get me out of my timeshare in **** months. They did not, slowly had excuses, eventually stopped responding at all, and have now went out of business. I want my$ back since they failed their obligation in our contract!!

    • Initial Complaint

      Date:04/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2018 I paid Reed Hein and associates (AKA Timeshare Exit Team) $4260 based on their guarantee to help me exit my timeshare which was paid off in full. At that time they suggested that I stop paying maintenance fees because most properties don't go through the trouble of sending your file to collections. They also informed me that it usually takes about 18 months to get out of a timeshare agreement. After receiving a notice from my resort stating that they were going to send my file to collections, I paid my maintenance fees and contacted ***************** who stated that they never would suggest not paying. This was pure deception on their part. Like everyone else posting on here, prior to filing for bankruptcy, ***************** forwarded my account to resalevacations who then also went out of business. I am aware of the class action lawsuit for those in Washington but there should be one filed on behalf of ********* who were also duped by *****************

    • Initial Complaint

      Date:04/03/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This journey started in 2018 when I met with Timeshare Exit Team. The company charged me over $5,000 and promised to exit me out of my timeshare. They gave me a timeframe in which I would be exited out of my timeshare and if they were unable to exit me from my timeshare that I would I did have 2 different law firms that were supposed to be working on my my case. I just keep being passed all too so many different people with those firms that I can not even count. As of now I have not heard anything from Timeshare Exit Team or the Law firms. I just found out that one of the law firms is now is involved in a class action lawsuit. And to top it off the timeshare is demand payment and has sent it to collections. I would like a refund. This is a scam!!!!

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother and I were promised a resolution within a year. I have paperwork dated March 29, 2017. They recieved $6,529.88 for services never rendered. I want a full refund for my mom but she took ill after. She recently passed away ??. This needs to be resolved.

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Timeshare exit team took over $5k from me to exit a timeshare. They did nothing and have since gone out of business. All just want a refund. The timeshare went to colllections and now the collections company is seeking a judgment. I could have just paid off most of the time share with the money I paid to timeshare exit team who guaranteed theyd get me out of the timeshare or a full refund. It was a complete scam.

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted them to sell my timeshare. They took my money and were initially contacting me. I have heard nothing g from them and the website is no longer up.

    • Initial Complaint

      Date:12/30/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid ***************** Timeshare Exit Team over $3000 in November 2018. I went through several years of sending and signing documents. They said the process can take multiple years so I trusted the process, but I stopped receiving communication from them in September 2021. I still waited up until I saw they had gone out of business but then they were transferred to a Resale Vacations so I thought the process was still going. I know ******** was forced to pay millions due to fraudulent practices and I would like all (or most) of my payment as part of restitution since they had a money back guarantee.

    • Initial Complaint

      Date:11/21/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have signed a contract with RedHein Exit Time Share December 1st 2017.The amount of money we paid was $3,454.50 They were committed to exit us from our timeshare at *********** Resort Great ******************** ** After MANY e-mails and telephones conversation asking for our money back as per the agreement on our contract because it was going on for 5 years!!! ******** referred us to a company that was Resale Vacations in ** to exit our timeshare. After sending all our personal information to this company in ******* city in **. The problem got WORST!!! ReefdHein referred us to a DELINQUENT company! If you need the last e-mail with explanations sent to ******** regardng this problem I still have it. NOTE ******** never got back to us. ***Their is 3 problems:1. Money back garanteed from ******** not respected.2. ******** referring us to a ****************** 3. Resale Vacations in WA the delinquent company having all our personal information because of Reedhein negligeance. We lost contact with them!Account number with ******** is: ***** PLEASE NOTE... We are francophone and if possible french service would be greatly appreciated! Thank you

    Timeshare Exit Team is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.