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Business Profile

Handyman

KAS Remodeling & Handyman Services, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020, **** A. ************* III (a.k.a. Karlos) under the guise of his business KAS Remodeling & Handyman Services, LLC, contracted with us through email quotes to construct two decks at our home. While constructing the decks, ****** repeatedly proffered assurances to us that the decks were being adequately built to code. Furthermore, we reasonably relied on his professional expertise with respect to his supposedly adequate construction of the decks.Approximately three years later, on August 24, 2023, ****** filed a complaint with the City of Bothell Code Enforcement stating, My neighbor has built two decks without permits and I am sure they were not built to code. This complaint reported his own defective work to the city, indicating that he had personal knowledge that his work was defective for approximately three years, putting our family and guests safety at risk. When I confronted ****** about the complaint, he denied any knowledge of the same and attempted to discourage me from finding out who submitted it. Instead, ****** and his wife **** allowed me to suspect it was another neighbor. After receiving a copy of the complaint, I hired an independent deck inspector and five separate decking companies to identify and quote remedies for ******' defective work. According to the inspector and the decking companies, the issues identified in the deck inspection report were 100% avoidable because such issues are considered deck building basics every contractor should know. ****** has failed to respond to any of our numerous requests to settle this matter and provide his license, bond and insurance information. Instead, he came to our home and threatened me with physical harm, assuming because we hired an attorney. As a result, the court issued a protection order against him on March 11, 2024.

    Customer Answer

    Date: 11/14/2024

    - Certified mail demand letter was sent on 12/04/2023 (confirmed it was later received)

    - Requested UBI, bond and insurance info on 01/18/2024 via email

    - Again requested contractor not contact me directly and to route all communication through our attorney on 02/08/2024 via email

    - Served contractor with protection order motion via email on 03/04/2024

    - Notified contractor's attorney on 05/15/2024 that a protection order was issued and he won't be able to complete the repairs via email

    - Contractor's attorney withdrew representation as contractor no longer responding to his communications (sent on 05/28/2024 via email)

KAS Remodeling & Handyman Services, LLC is NOT a BBB Accredited Business.

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