Software Testing
Educative, IncThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to cancel the subscription in 12/2021 and mysteriously it turned into annual subscriptions in 2022 without notices and the subscription continues until 6/2025 without notice. I tried my best contacting ************************* but they refused to refund the misinformed charges since 2022.Business Response
Date: 06/24/2025
The user was refunded in 2021 and later purchased a new subscription in 2022. They then contacted us in 2025, and we refunded the most recent transaction. Screenshot attached.
Additionally, the user had activity on our platform on the date of purchase. Ive included a screenshot of the session data.Customer Answer
Date: 06/24/2025
Complaint: 23458282
I am rejecting this response because:
I actually had 2 complaints:- I requested canceling in 2022 winter and assumed it worked but it didnt. I dont think I had any activities since then.
- the renewal happened without any notice, which is unfair to users who decided to leave them, and also why I found that after 3 years.I spoke to the business before contacting BBB and they only refund for 2025 and refused ********* for expired purchases, which were never authorized or notified. This is a very bad example for subscription services, that once you trap a user in, you can drop all requests of cancellation, keep charging secretly for x years and keep the x-1 years of stealing as they are expired purchases.
Sincerely,
***** ***Business Response
Date: 07/27/2025
The user bought a ****** Standard subscription on 12/27/2021 and requested a return on the same day. The return was processed. This is verified through the Braintree(payment gateway).
Later on 06/02/2022 user purchased another annual subscription, which remained active till 2025. During that period Educative has been sending renewal reminders which user has viewed as well it is shown in the video attached in the evidence. The video is of hubspot CRM used to send email and showing the email was sent and even user viewed it. In 2025 the user again requested a refund and was refunded for the payment on 06/02/2025, it can be verified through screenshots attached.Initial Complaint
Date:10/26/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a complaint against ************************* regarding an unauthorized auto-renewal charge on my credit card and their refusal to issue a refund.Service Provider: *************************,Date of Auto-Renewal: October 8th,Date of Contact for Refund: October 22nd Upon reviewing my credit card statement, I noticed an unexpected charge from ************************* for a subscription renewal. I immediately contacted ************************* on October 22nd to request a refund, as I had no intention of renewing the subscription and have not used the service since the renewal ****************************** declined my refund request, citing their return policy. Despite my explanation and assurance of non-usage, they maintained their stance. I further requested escalation to management, but they could not guarantee a refund. Their Refund policy (*****************************************) lacks clarity on what constitutes a "reasonable time" and provides the company with excessive discretion, which I believe is unfair to ************ a consumer, I believe I am entitled to a refund for services not used. I have made multiple attempts to resolve this issue directly with *************************, but to no avail. I am seeking a full refund of the auto-renewal charge to my Amex card. I hope the Better Business Bureau can assist in resolving this matter.Business Response
Date: 10/28/2024
Whole Scenario:
The user purchased a ****** subscription on 10/09/2022, which auto-renewed on 10/09/2024. They contacted us on 10/22, 13 days post-renewal, requesting a refund, though our policy only covers refunds within seven days. After they insisted, we offered to escalate their request to management but couldnt guarantee approval. As of 10/27/2028, Management approved a refund.Customer Answer
Date: 11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although, they haven't issued the refund yet.
Sincerely,
*** *****Initial Complaint
Date:03/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased one course pre paid from them 5 years ago... I just now figured out this company has been fraudulently billing me for a service i never signed up for or used,,, I did not know this was happing until **************** brought this to my attention.. I requested a refund and was promptly refused by their customer service.Business Response
Date: 03/21/2024
When the user purchased the subscription, they were notified at the checkout that their subscription would renew at the end of the period. If they do not wish for the subscription to renew, they can cancel the auto-renewal from transactions in their account. The user chose not to cancel the renewal, so they were charged for the subscription renewals.
Also, please remember that after every renewal, the user receives an email that their subscription has been renewed and will auto-renew at the end of the period. The user never contacted our support, nor did they cancel the subscription.
However, they contacted support on 19th March, and our management approved a refund for their most recent subscription renewal, and they should receive the refund within 2-3 business days.Initial Complaint
Date:02/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up the trial, never authorized payment, never used the service past the trial, was charged 200 dollars for 3 years before noticing they had started charging me. That's 600 dollars for a service I never used. If they rely on income for services they don't provide to survive, they shouldn't be a business. It's fraud, and ******** 'educative scam' turns up many corroborating reports of people encountering this same issue.Business Response
Date: 02/26/2024
Despite being informed on the checkout page that the paid subscription would be activated at the end of their trial period on January 24, 2022, and they were also informed that if they wish, they could cancel the trial through account settings, the user continued to explore ********************** beyond the trial period. To request a refund earlier, the user should have contacted our support team, but they only reached out on February 23, 2024, almost a month after their subscription was renewed. Our team refunded their most recent subscription renewal as a one-time courtesy refund.Customer Answer
Date: 02/26/2024
Complaint: 21335553
I am rejecting this response because:If you ****** 'Educative Scam' you come up with multiple people in the same scenario I am. It is obvious that this is a deliberately deceptive business practice. The Educative Team is able to see, clearly, that I did not use the product at all beyond the trial period. They still charged me 600 dollars without notifying me that I was being charged, and they are only willing to refund 200 of those dollars. If a business relies on monies for services not rendered, it should not be a business. A failure to refund me the 400 dollars of unused product, acquired through deceptive and secretive business practices, is a failure of Educative to act as proper business with value to society.
I canceled the subscription. Educative failed to note this cancellation. I didn't check my credit card statements, and therefore didn't notice I was being charged for 3 years. I am being refused 400 of the 600 dollars in fraudulent charges. It is easy to find other people that were charged after cancellation: *************************************************************
I did not use the service. I should not be charged. I was, so I should be refunded in full.
Sincerely,
*******************Initial Complaint
Date:02/02/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a one year membership with educative.io for $199. They renewed my menbership without any notice or anything. I tried disputing with the bank and they said to talk to the company. When I spoke to educative.io, They will not refund my transaction.Business Response
Date: 02/05/2024
Hello,
The email address ********************** is registered on Educative but has not been associated with any subscription purchase. Please provide the Invoice# or the email address used for the Educative subscription purchase, enabling us to address the inquiry promptly.
Thank you,
Educative
Initial Complaint
Date:01/03/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company has auto charged for an annual subscription, when I have stopped using this service for almost a year. They have charged my credit card $249 on 11/27/2023 without my permission, and this should be refunded to me. This is a pattern of many of these firms to force one to store a credit card and automatically charge even for used accounts. I have not even logged into site in pretty much all of 2023.Business Response
Date: 01/03/2024
The subscription renewal was not canceled by the user, resulting in a charge for the service. However, the subscription was refunded, and the reimbursement will reflect in the user's account within 3-5 business days.Customer Answer
Date: 01/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
Date:10/21/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged CAD234.70 on Sep 24, 2023 when they automatically renewed my subscription for another year without giving me any prior notification. However, I have discontinued my usage of their service and hadn't logged in for several months. When I attempted to contact them, they refused to provide a refund.The account I'm using is ******************Business Response
Date: 10/22/2023
The users subscription has been refunded.Customer Answer
Date: 10/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Zhifan LanInitial Complaint
Date:06/29/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed.On 11/14, I was billed $79.99 for course that I had contacted 11/21 and cancelled within their return policy but was never refunded back to card. The course was of no use to me.On 12/12, $59. I never signed up for any Educative subscription but I was billed to the **** as well. I did no sign up for any subscription and this charge was unauthorized.Business Response
Date: 06/29/2023
Hello,
The user acquired a monthly subscription on Friday, December 11, 2020, which expired on Monday, January 11, 2021. No refund was requested for this purchase.
Regarding the individual courses, the user purchased Grokking the ************* Interview on Friday, November 15, 2019. However, when the user later requested a refund, it could not be granted as it did not comply with our return policy.
On Monday, November 18, 2019, the user purchased another course, Grokking the ********************** Interview, and filed a refund request on November 27. As a one-time courtesy refund, this request was approved.
Please be aware that the user's inquiries received timely responses from Educative support.Initial Complaint
Date:02/09/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I stopped using this website service and didn't even logged in several months ago. They charge me for another year's subscription renew without any notification. I tried to cancel the subscription but no refund offered.Business Response
Date: 02/10/2023
This customer already received a refund upon their request.
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