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Business Profile

Mobile Phone Service

Metro by T-Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Metro by T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro by T-Mobile has 879 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 549 Customer Reviews

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    Review Details

    • Brett G.

      Date: 02/18/2025

      I had closed my account with T-Mobile on Saturday 2/15/25. I was told I did not owe anything to them. I just had to drop off my Tower. Which I did Saturday. On Sunday they took out $50.00 from my bank. I called T-Mobile Monday. They told me they were sorry this happened. They said since I closed my account I had to go to the store. I went there and the lady said I should have had the $50 taken out. I told her 2 people on T-Mobile's **************** said I didn't owe anything, and it shouldn't have happened. the lady spoke to the manager and again said nothing I can do for you. I went home very upset and called T-Mobile again. They again told me the store shouldn't have handled it that way. They said the store should have called them. **************** while I was there in the store.**************** on the phone resolved my issue. I spent over 2 hours Monday after work trying to resolve this. I didn't give up. I figured 2 people from **************** telling me the same thing on 2 different days couldn't be wrong.

    • Guadalupe S

      Date: 02/09/2025

      Hi I went to this store in ******** and they charge me 929 dollars for a galaxy S24 fe with a new line activation, I call customer service and they said that I should have pay at the most its about 400, I also went to other metropcs on ******* **, and the guy working in there said the same that the most 400 with a new line, or about 800 without any promotions, with an existent line. because the price of the phone its 649 right now without promos, when i went there the yound lady was very rude..

    • Blaise D.

      Date: 02/06/2025

      ******** customer service. Transferred service to ******** from *******. Misled about coverage. No coverage in parts of my home. People are calling but calls are not being received. Very spotty/no service coverage on my road and driving to neighboring towns. Tried to resolve with local store and 611 spent hours on the phone, **** have hung up on us, promised to call back and didn't, a supervisor promised to complete a network analysis to determine dropped calls never received, a *** and a supervisor agreed that the coverage in our area was very poor and we should have been advised of this before completing the transfer. We received new iPhone 14a but getting a new phone with terrible coverage is useless. Not sure how ******** stays in business. It's a poorly run company. They lie and are extremely difficult to deal with. Stir clear of ********.

    • Carlos C

      Date: 02/06/2025

      Lo mas dificil de entender de que es una pesima compaia. En ayencion al cliente y sus cobros apsurdos...duele mucho pensar que. **** a sus clientes como. ********** y estupidos. Pero no lo somos. Por que ellos algundia. Caeran por. ***** a su clientes .

    • Diksha S

      Date: 02/05/2025

      I don't like the metro customer care service. They just cut the call without listening my problem. The supervisor is also rude. She is very rude towards me and not listening my complaint. I recommend all of you don't take metro by tmobile line anymore. I will not recommend this line to my any friends.

    • Kylan C

      Date: 02/04/2025

      I have been with Metro PCS for over 7 years. I have 2 phones lines and internet through them. One of the biggest reasons I have stayed with them is the impeccable customer service, but since ******** has bought them out that has completely disappeared. I tried to talk to someone today and could only chat with a bit, after the bot told me it was giving me a number to a human I call and it's a recording trying to get me to take advantage of an offer they have going on and then it automatically transferred me to a health insurance company...? ***? I am extremely irritated and my issue remains unresolved. Very much considering moving to another carrier.

    • Athena T

      Date: 01/31/2025

      False advertising of high speed data accessibility illegal sale of information target & forcible buying tactics

    • Amado C

      Date: 01/15/2025

      They are selling cell phones that are not in the inventory

    • Ernest N

      Date: 01/06/2025

      Dropped my cell phone service and internet service to get with T-Mobile the lady told me that the phone was free pay the taxes I did a few days later I look at my online bill she lied to me they want $600 for the phone at monthly payments of $30 that is not what we agreed on so now I got to go through everything all over again because I was lied to cost me more money and more time spent an hour on the phone they refuse to stand by their word I am disabled I cannot afford to be used and abused like this

    • Wellerson M

      Date: 12/31/2024

      Horrible experience. I have been a ******** of ********************** for over 7 years with 4 open accounts and paid my bills on time. I have always had insurance to protect my phones and account. My phone broke on 12/24/24 and I went to the store. They said they could not do anything and go to the insurance. We called the insurance and they sent a new phone. I was on a call to transfer the information from the old phone to the new one for more than 3 hours and TMobile could not do it. They blamed the new phone and ordered a new one to be shipped to the store. They said it would take them about 15 minutes to transfer the information. I was just at the store and TMoblie put the wrong information on the phones and I could not get it transferred. I spent another 3 hours on the phone trying to figure out at the store and the only thing can do is order me another phone that will take another 4 days to arrive. I will be without a phone for more than a week and all TMobile wants to do is to give me a free cheap phone or to upgrade and pay more for a new phone. The supervisor on the phone did nothing but blame the store or the first ******** service representative and did not provide a solution. After 7 years I will bring my business elsewhere since TMobile does not care. It is all about the money to them.

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