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Business Profile

General Contractor

Johnson and Family General Contracting Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I contacted this person through his page on ******** (now defunct as he must have deleted it for the huge crowd of customers scammed) after seeing someone talking about his job. His reviews , like 4-5 , were good enough, but with the hindsight, they were probably left by relatives or friends. So I contacted him by messenger on FB and emails in May 2022. Long story short , I needed to have my porch remodeled , as I have an old mother who needs safe hand rails and steps. He came at the beginning of June to take measures and such , and later he sent me an email with a pdf of a contract where he asked me a total of $2875.60 for the full project. Weird fact was that he asked me half of the amount in advance and I wasnt so comfortable with that, but he said that he needed it to buy materials and that the project would start in mid - end of August. He came to my home with his wife , witnessed by my mother and other people in my home, to pick my check up and I signed the contract in June 15, 2022.I waited impatiently the month of August , but nothing happened . I contacted him by email and thru Messenger on ********, sent him a text on his mobile , to have an update , and after a few days, he answered me on August 30th (last time that I got his answer after weeks of silence) that due to his huge schedule of projects , he had to postpone to some weeks. I said that I was ok.Then I contacted him again ,starting from the end of September , 1 email each week and he never replied back to me I surfed on FB , in a Saint ****** ***** of ****** members, and I was shocked to read various posts about this person and his malpractice. One posted by ***********************, a victim of his scams, was later deleted by the admins (probably under his pressure or maybe for some sort of friendship) He scammed many people in this area, asking for 1/2 of the amount for the projects, not completing the job at all , asking for more money or making bad jobs .I want a refund immediately.

    Customer Answer

    Date: 10/28/2022

    I have not heard from the business in response to my complaint.

    These individuals scammed many people in the area and were forced now to act legally.

  • Initial Complaint

    Date:10/04/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company for a renovation on our house. 6/6/22 - Email request from Johnson gmail for signed contract and payment to order materials, including custom shower due to 6 week lead for delivery.6/6/22 - Check Paid ($18,280)7/18/22 - Start date of project (No Materials Delivered on site)9/1/22 - Second payment made at Dave Johnsons request $13,710 9/6/22 - Check cashed through ********************* 9/29/22 - Total paid $31,990. No Materials on site. The contractor left our house in an unsafe and unlivable state. No water, no heat to half our house. Projects not completed, and work not done correctly. 9/30/22 - We requested ALL materials be delivered to our house due to the agreed completion date not being met. 10/3/22 - Dave Johnson emailed us to inform us he will not be returning and he will have some materials delivered by 10/4 but will be missing some. He also stated that he is filing bankruptcy and can't afford to take on anymore debt at this time. We've tried multiple times via email and phone to contact him, all of which have been unsuccessful. We've had new contractors check the work that was left unfinished and have been told it isn't done right and will need to be redone. This is now going to cost us additional time and money after we paid Dave Johnson a significant amount to have this done.

    Customer Answer

    Date: 10/14/2022

    I have not heard from the business in response to my complaint. I have repeatedly called and left messages.  

Johnson and Family General Contracting Services is NOT a BBB Accredited Business.

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