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Business Profile

Colleges and Universities

Divine Mercy University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Divine Mercy University to refund the residual amount of the tuition payment provided to them around mid-October. I contacted them via phone and was told by *************** in the Business Office that they would be cutting a check that day. Weeks have past. I contacted them again. I was told in an e-mail dated November 15, 2022: "Your refund should be processed soon. We are not holding it by any means. Our internal process for such refunds requires signing off by various departments and individuals. I will update you as soon as we have mailed the check. "I'm wondering why I have not received my check after a month's time.

    Business Response

    Date: 01/26/2023

    Hello,

    We have sent a check to ** **** on January 19th 2023 in the total amount due that has been cashed from our bank on January 25th 2023. Please see the attached check with **. ****'s deposit signature. We had got in touch with **. **** to inform him of the check being in the mail and tracking number.

    Kind Regards

    ***************

    Accounting Manager

Divine Mercy University is NOT a BBB Accredited Business.

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