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Business Profile

Ecommerce

Uptrend Ecommerce

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: Ai Direct Complainant: ****** L. ******* II Contact: ******************* | ************ Complaint Type: Contractual Dispute Date of Agreement: December 2, 2024 Amount Paid: $25,000 Complaint Summary:I am filing this complaint due to Ai Direct's failure to deliver services outlined in our Consulting Agreement dated December 2, 2024. I paid a $25,000 startup fee with the understanding that Ai Direct would establish a fully operational Etsy Seller Account within 30 days and, if not successful within 90 days, issue a full refund per Section 2(d).Over four months have passed, and I have not received a functional Etsy store, TikTok store, or Amazon store. A single placeholder **** listing does not constitute a usable store. As detailed in Sections 1(a)(ii) and 1(a)(v), Ai Direct committed to delivering a storefront with supplier connections and system setupnone of which have been provided.Despite repeated requests for updates, I received only vague responses like were working on it. I sent a formal refund request on April 15, 2025, asking for a response by April 18.Since then, Ive received no replyneither by email nor via *****, the company's communication platform. Ive been completely ignored.Resolution Requested:A full refund of $25,000, payable to ****** L. ******* II, sent by certified bank check via certified mail with tracking to:********************************************************** Supporting documentation includes:Signed Consulting Agreement Payment receipt Screenshots of incomplete Etsy, TikTok, and Amazon store setups Refund request dated April 15, 2025 Desired Outcome:Immediate resolution of this breach through a full refund. If not resolved promptly, I will pursue legal action and file complaints with the ************************* and other agencies.

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ecommerce management company that charges $25K for their services with a money back guarantee. Since I started with them in 2023, their employees have stolen an additional $7,000 on my credit cards, they are not responding in any timely manner to get things fixed with my deactivated ecom stores, and I am now in the hole a total of $39,000 from my initial investment of $25,000. This company needs to be put on public notice that they cannot operate in this felonious fraudulent way. Their parent company is AI Direct LLC. I am seeking full refund plus the being made whole of the $7,000 stolen from me. The remaining $7,000 to total the $39K is locked up in my deactivated ecom store, so I will continue trying to obtain that on my own

Uptrend Ecommerce is NOT a BBB Accredited Business.

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