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Business Profile

Webbing

One.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Webbing.

Complaints

This profile includes complaints for One.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

One.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • One.com

      11921 Freedom Dr Ste 550 Reston, VA 20190-5635

    • One.com

      1850 Town Center Pkwy Ste 410 Reston, VA 20190-3300

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transfer started for 6 domains to them, 1 successful 5 heldup, auth codes all correct and they were given, and payment they were obviously given too (even have receipts for each purchase), BUT I have not been given my 5 digital assets (nftsleeve.com, nftsleeves.com, nftipclaim.com, nftmobilepay.com, nftlongboard.com) !!

    • Initial Complaint

      Date:04/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A 2/9/23 email from the merchant reads, "Welcome to one.com and thank you for choosing one.com for your domain xxxx". They charged me $5.99 for the first year registration then increased it to $36.99 for subsequent renewal. That's over a whopping 500% jump over the original price! Their customer service is the worst I have ever seen. Four months ago I notified One.com that I was not interested in renewing my registration and asked them to release it for transfer to another registrar. They have not complied with my request to this date. I filed a complaint against them with ICANN, but ICANN is way too slow to respond or take action. Each step of the way One.com comes up with more nonsense. For example, they sent me a "change contact details" form to fill out back in December, which I did, and now they want me to fill out the same form again! I said no. Prior to that, they wanted me to show proof that I am the domain owner. This made no sense since they had accepted my domain registration and gladly charged my credit card. But anyway, I sent them the proof that they asked for. Instead, they came up with more nonsense. Lately, I received an email asking for my consent to the name transfer! When I tried to submit the consent, it would not let me unless I signed their service agreement. The same agreement that would have allowed them to charge me their outrageous rates! By doing so, they are forcing me to keep my business with them. Why would I want to have One.com when I can get the same service for 500% less? Their long cycle of procrastination will run anyone's patience out. One of their emails said that I had a balance "past due". How can I owe them anything when I indicated several times that I'm no longer interested in having them as my registrar? I am the domain owner and there's no reason for them not to release it for transfer to a better company.

      Customer Answer

      Date: 04/19/2024

      Full name: *************************

    • Initial Complaint

      Date:02/24/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worst company ever. Changes servers without communicating with customers taking their site down. Cost us thousands of dollars in advertising for a site that went down due to their lack of communication. Considering a small claims case. The site remains down and their staff is unhelpful.

    One.com is NOT a BBB Accredited Business.

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