Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was tricked and lied multiple times by this company gig worker and anchor I used them for SETC Covid credit they say at least but now looking on the irs they warn everyone about them ! I used them because they said online no credit advance option 15 to 20 days if you owe no back taxes , well its been 139 days I have gotten no money or advance ! All they keep doing telling me excuses, and manipulating me and others ! They tricked me into signing transcripts documents because they said the irs wont let them look at it and to sign them and once I do I will get my advance! Never got that and that was in June ! Now knowing they lied to me so they can keep sending in my signature to the irs so ****** financials address will be on file to send my money to they are supposed to give the advance which anchor and gig worker told me I advise you not call them after I emailed demanding the truth ! They want to charge 1100 for filling my amended taxes and for advance! There no advance! No money! I talked to the irs who advised me to change my address back that gig worker and anchor never pulled my transcripts they have lied and manipulated me from the start not just me put so many good people that trusted them and needed this money and used them because we needed it in the time frame they stated ! Almost 140 days and I got nothing they promised! I have all documentation and proof of this ! I have tried to give them a chance and time to honor there word they have not ! They have scammed so many of us ! We want are money and you dont deserve 1100 that you guys are stealing from us ! They are out here bait and switching people ! I have a lot more documentation and proof that I will not send in for gig worker to see il save it if I need to take this to court with my lawyer with lots of others doing the same

  Business Response

  Date: 10/25/2024

  Gig Worker Solutions (“GWS”) is in receipt of the Complaint submitted by ******** *********
  (“Customer”). GWS denies the allegations made in the review and provides the following response:
  GWS is an innovative all-in-one platform that provides self-employed professionals and gig workers
  with comprehensive solutions and services, including benefits ,tax assistance, marketing tools,
  discounts, and community support. By leveraging collective strength, GWS negotiates exclusive
  deals and collaborates with partners to provide tailored services that rival those offered at
  corporations, ensuring its members can focus on their passions while enjoying the security and
  benefits typically reserved for full-time employees.
  In 2023, GWS partnered with ****** ********** ******** *** ********** to provide services related
  to the Self-Employed Tax Credit (“SETC”). The Customer subsequently entered into a written
  Agreement with ******. The Agreement makes it clear that any refund issued is subject to review
  and confirmation by the ******** ******* ******* *******. Per the terms of the the Agreement,
  ****** performed all obligations to assist the Customer in submitting her application to the ***. A
  review of the Customer’s file indicates that the Customer’s application was received by the *** on
  April 14, 2024 and is awaiting confirmation by the ***. While the Customer was offered an option to
  receive an advance from a Credit Union while awaiting on the *** to finalize the transaction, the
  Customer was informed that the Customer did not meet all requirements of the Credit Union (note
  that GWS and ****** do not set the Credit Union’s requirements). To date, the Customer has not
  paid any money to GWS or ****** for the services each has provided. Instead, the Customer is
  billed when the refund is processed and confirmed by the ***.
  In addition, the Customer’s review contains defamatory statements including that the Customer has
  been “scammed”, “tricked”, and “bait and siwtch[ed]” by GWS and ******. While GWS and ******
  understand any frustration experienced by a customer who has not yet received his/her refund, GWS
  and ****** are not at fault. Specifically, once an application and supporting documentation are
  submitted by the customer and ****** to the ***, GWS and ****** have no control of when the
  *** processes the application and/or when the *** issues the refund to the customer. The last
  attempts to contact the Customer directly on October 10, 2024 and October 11, 2024 went ignored
  by the Customer.
  GWS and ****** have assisted customers in receiving more than $33 million in SETC refunds.
  GWS and ****** remain committed to adding the Customer to their list of successful refunds.
  Should you have any questions or wish to discuss this matter further, please do not hestiate to
  contact me.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the **** process in April and submitted all required documents on May 15. We picked the option to have $16,090 funded to our account within 20 days as this is money owed to our company for Covid stress. What is scary is that they asked us to change our address with the *** to their credit union, which we did because apparently, the *** sends the funds directly to the credit union then they take their 20% cut and send us the rest. I have been emailing and calling for over 2 months and no solution and no money has been paid to us. We are beyond frustrated as this is a LOT of money for our family that is desperately needed. They have 3 years of our taxes, our socials, kids' names, everything personal and we are now very worried this company is scamming us.

  Business Response

  Date: 10/25/2024

  Gig Worker Solutions (“GWS”) is in receipt of the Complaint submitted by **** *** (“Customer”).
  GWS denies the allegations made in the review and provides the following response:
  GWS is an innovative all-in-one platform that provides self-employed professionals and gig workers
  with comprehensive solutions and services, including benefits ,tax assistance, marketing tools,
  discounts, and community support. By leveraging collective strength, GWS negotiates exclusive
  deals and collaborates with partners to provide tailored services that rival those offered at
  corporations, ensuring its members can focus on their passions while enjoying the security and
  benefits typically reserved for full-time employees.
  In 2023, GWS partnered with ****** ********** ******** *** *********) to provide services related
  to the Self-Employed Tax Credit (“SETC”). The Customer subsequently entered into a written
  Agreement with ******. The Agreement makes it clear that any refund issued is subject to review
  and confirmation by the ******** ******* ******* *******. Per the terms of the the Agreement,
  ****** performed all obligations to assist the Customer in submitting his application to the ***. A
  review of the Customer’s file indicates that the Customer’s application for tax year 2021 was
  received by the *** and that a refund check in the amount of $********* was mailed to the
  Customer directly from the *** on August 9, 2024. An invoice was then sent to the Customer for the
  amount owed to ****** pursuant to the Customer’s written Agreement. To date, the Customer has
  not paid any money to GWS or ****** for the services each has provided. The Customer’s file also
  indicates that while the Customer applied for relief for tax year 2020, the *** rejected the Customer’s
  request on august 28, 2024.
  While GWS and ****** understand any frustration experienced by a customer who has not yet
  received his/her refund, or is refused a refund by the ***, GWS and ****** are not at fault.
  Specifically, once an application and supporting documentation are submitted by the customer and
  ****** to the ***, GWS and ****** have no control of when the *** processes the application,
  whether the *** approves an application, and/or when the *** issues the refund to the customer.
  GWS and ****** have assisted customers in receiving more than $33 million in SETC refunds.
  GWS and ****** are pleased to add the Customer’s 2021 refund to their list of successful refunds.
  Should you have any questions or wish to discuss this matter further, please do not hestiate to
  contact me.

  Customer Answer

  Date: 10/25/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **** ***
  
  
  
  
  

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed an amended return for SETC with Anchor accounting in May. My brother in law could have filed this ammendment free of charge, but i needed the refund advance. They advertise that if you don't owe money to IRS you will get am advance within 15 days or less. I did everything they asked and have been sitting here since the beginning of June realizing I may have got scammed. I received a text message on Monday this week saying my application is approved for my advance. I checked my email and nothing in regards to the advance then I asked the girl who text me and she said I had to schedule phone call with them. I said yes to every time this woman offered, but yet she couldn't get me scheduled. This company had me fill out 6 months of change of address forms as well to them. Therefore they receive any check or mail from the **** I messaged the accounting team today to see what needs to be completed still. The email response said thar although I was approved for advance my credit score isn't where they want it for advances. I have 16 emails stating credit score is not a factor when determining eligibility and I don't recall consenting to a credit check. This company has misled me with empty promises from the very beginning and I dont even know if I will receive anything after they take their cut out and add on some fees most likely. I feel like I'm being scammed and I regret trusting their claims that were only a trap.

  Business Response

  Date: 10/25/2024

  Gig Worker Solutions (“GWS”) is in receipt of the Complaint submitted by ***** **** (“Customer”).
  GWS denies the allegations made in the review and provides the following response:
  GWS is an innovative all-in-one platform that provides self-employed professionals and gig workers
  with comprehensive solutions and services, including benefits, tax assistance, marketing tools,
  discounts, and community support. By leveraging collective strength, GWS negotiates exclusive
  deals and collaborates with partners to provide tailored services that rival those offered at
  corporations, ensuring its members can focus on their passions while enjoying the security and
  benefits typically reserved for full-time employees.
  In 2023, GWS partnered with ****** ********** ******** *** ********** to provide services related
  to the Self-Employed Tax Credit (“SETC”). The Customer subsequently entered into a written
  Agreement with ******. The Agreement makes it clear that any refund issued is subject to review
  and confirmation by the ******** ******* ******* ******). Per the terms of the the Agreement,
  ****** performed all obligations to assist the Customer in submitting her application to the ***. A
  review of the Customer’s file indicates that the Customer applied for an advance and that
  such advance was funded by direct deposit to the Customer’s financial account on October
  23, 2024 at 1:20 am. To date, the Customer has not paid any money to GWS or ****** for the
  services each has provided.
  While GWS and ****** understand any frustration experienced by a customer who has not yet
  received his/her refund, GWS and ****** are not at fault. Specifically, once an application and
  supporting documentation are submitted by the customer and ****** to the ***, GWS and ******
  have no control of when the *** processes the application and/or when the *** issues the refund to
  the customer.
  GWS and ****** have assisted customers in receiving more than $33 million in SETC refunds.
  GWS and ****** are pleased to add the Customer to their list of successful refunds.

• Initial Complaint

  Date:07/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially started this process with *************************************** of filing an *** amendment for an SETC and filed on with the *** 2/12/24 and on May 14, Anchor claims I am due back $8,990 and stated they can advance the money due to be received minus 20% fee for filing and it takes having transcripts from the *** to verify that there is no money owed to the *** on or around May 14. I accept, they ask for ***** days to get them and verify then they will release the money which should be received in an additional 2 business days. At the end of the 20 days about June 4, it was said they still have not received the transcripts but I could provide the official transcripts on my own. I do so immediately, but then for weeks they claimed the transcripts needed to be submitted a different way to keep me on the run around for a couple weeks. June 17 they then inform me they have them they are under review and I should receive a text or email to verify my deposit info. Around July 1st or so I had not gotten the text or email I call to inquire if there is a hold up and they then tell me it will be additional ***** days to review them which I was never informed about nor is disclosed. Their claim is they are supposedly waiting on a 3rd party to disperse the funds. Then July ***************************************************************** my money via advance. I told him I never received the email that I would not be receiving it I asked if he could look into this further for me because this was the first I heard of it and can see whats actually going on bc in my end it still shows Im waiting on the advance. He then said he dont know what to tell me but I wont be getting the advance nor will he further answer my questions. At this point, Im not sure who my money will get released to or when, but I signed a power of attorney form and also numerous differently dates *** change of address forms in the advance contact and if we have a contract how can they reverse

  Business Response

  Date: 08/06/2024

  Gig Worker Solutions (GWS) is in receipt of the Complaint submitted by *******
  ********** (Customer). GWS denies the allegations made in the review and provides
  the following response:
  GWS is an innovative all-in-one platform that provides self-employed professionals and
  gig workers with comprehensive solutions and services, including benefits ,tax
  assistance, marketing tools, discounts, and community support. By leveraging collective
  strength, GWS negotiates exclusive deals and collaborates with partners to provide
  tailored services that rival those offered at corporations, ensuring its members can focus
  on their passions while enjoying the security and benefits typically reserved for full-time
  employees.
  In 2023, GWS partnered with ****************************** (Anchor) to provide
  services related to the Self-Employed Tax Credit (SETC). The Customer subsequently
  entered into a written Agreement with Anchor. The Agreement makes it clear that any
  refund issued is subject to review and confirmation by the Internal Revenue Service
  (***). Per the terms of the the Agreement, Anchor performed all obligations to assist
  the Customer in submitting her application to the **** A review of the Customers file
  indicates that the Customers application was received by the *** on February 12, 2024
  and is awaiting confirmation by the **** While the Customer applied for an advance, the
  Customer did not qualify for the special program. To date, the Customer has not paid
  any money to GWS or Anchor for the services each has provided. Instead, the Customer
  is billed when the refund is processed and confirmed by the ****
  While GWS and Anchor understand any frustration experienced by a customer who has
  not yet received his/her refund, GWS and Anchor are not at fault. Specifically, once an
  application and supporting documentation are submitted by the customer and Anchor
  to the ***, GWS and Anchor have no control of when the *** processes the application
  and/or when the *** issues the refund to the customer. The Customer has been
  continuously notified that GWS and Anchor have reached out to the *** in an attempt to
  speed the process along, the most recent contact sent to the Customer on July 16, 2024.
  GWS and Anchor have assisted customers in receiving more than $33,173,592 in SETC
  refunds. GWS and Anchor remain committed to adding the Customer to their list of
  successful refunds.
  ************************ *******************************
  Parkway Suite 450
  ********************
  ************
  Should you have any questions or wish to discuss this matter further, please do not
  hestiate to contact me.
  Sincerely,
  *****************************

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They state that I was ineligible for an advance for my refund but attached is proof from my portal shows that I was approved and also the paper work attached for the advance agreement. In that paper work for the advance was power of attorney and (for some reason) numerous change of address form dated for months in advance all of which I had to work with the *** for them be revoked from my end once the Anchor representative said I would not be getting it at the end of July. They should have been the ones to remove themselves not me have to do all the work. And if I were supposedly ineligible there would have been no reason for the power or attorney agreement etc. If I were ineligible I have never received an email from them that I was ineligible and still to this day it shows I am still waiting for my funds to be advanced to me. 

  
  Regards,
  
  ***********************************
  
  
  
  

  
  

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS ACOMPLETE SCAMED IT ADDED AND FORGED DOCUMENTS THAT I NEVER SUBMITTED IT S ALSO SAYS 10% OF FUNDING WHEN IN FACT IT TAKES 25% OF YOURE FUNDS

  Business Response

  Date: 08/06/2024

  Gig Worker Solutions (GWS) is in receipt of the Complaint submitted by *************************
  (Customer). GWS denies the allegations made in the review and provides the
  following response:
  GWS is an innovative all-in-one platform that provides self-employed professionals and
  gig workers with comprehensive solutions and services, including benefits ,tax
  assistance, marketing tools, discounts, and community support. By leveraging collective
  strength, GWS negotiates exclusive deals and collaborates with partners to provide
  tailored services that rival those offered at corporations, ensuring its members can focus
  on their passions while enjoying the security and benefits typically reserved for full-time
  employees.
  In 2023, GWS partnered with ***************** Services LLC (Anchor) to provide
  services related to the Self-Employed Tax Credit (SETC). The Customer subsequently
  entered into a written Agreement with Anchor. The Agreement makes it clear that any
  refund issued is subject to review and confirmation by the Internal Revenue Service
  (IRS).
  The Customers review contains false and defamatory statements including this
  company is acomplete scamed, that it added and forged documents that I never
  submitted, and that the Company takes 25% of youre funds. In fact, a customer is
  billed when the refund is processed and confirmed by the **** A review of the
  Customers file indicates that the Customer submtted Tax Returns in an unusable format
  and was notified of her error on July 18. To date, the Customer has failed to upload
  proper documentation and her matter was closed. As a result, no documentation was
  sent by GWS or Anchor to the **** Nor has GWS or Anchor sent an Invoice to the
  Customer for her account or taken any funds from the Customer.
  GWS and Anchor have assisted customers in receiving more than $33,173,592 in SETC
  refunds. GWS and Anchor remain committed to adding the Customer to their list of
  successful refunds if she chooses to follow the proper procedures as required by the ****
  Should you have any questions or wish to discuss this matter further, please do not
  hestiate to contact me.
  Sincerely,
  *****************************

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this place the end of January to file an amended tax return for me. At that time I was told IRS takes up to 24 weeks. No big deal I was okay waiting. Then May 9th Gig worker called and emailed to let me know they can bite advance the money with no fees associated by Memorial day! I got everything to them right away because I didn't see any reason to wait a few extra weeks if they were offering. After signing a power of attorney and multiple month forms to check my tax transcripts I figured 2 weeks would be great well 2 weeks came and gone, I've emailed several times and tried calling only to get the run around. They are waiting on transcripts but yet you can see in an email from them on June 6th all my stuff was in order and all I need to do is relax. Then again back to waiting for transcripts. I feel this place is a scam and they need to be dealt with appropriately. My next call will be an Attorney to remove them from my IRS records.

  Business Response

  Date: 07/16/2024

  Gig Worker Solutions (GWS) is in receipt of your notice dated June 30, 2024 relating to
  the complaint filed by ************************* (Customer). GWS denies the allegations made
  in the Complaint and provides the following response:
  GWS is an innovative all-in-one platform that provides self-employed professionals and
  gig workers with comprehensive solutions and services, including benefits ,tax
  assistance, marketing tools, discounts, and community support. By leveraging collective
  strength, GWS negotiates exclusive deals and collaborates with partners to provide
  tailored services that rival those offered at corporations, ensuring its members can focus
  on their passions while enjoying the security and benefits typically reserved for full-time
  employees.
  In 2023, GWS partnered with ***************** Services LLC (Anchor) to provide
  services related to the Self-Employed Tax Credit (SETC). The Customer subsequently
  entered into a written Agreement with Anchor. The Agreement makes it clear that any
  refund issued is subject to review and confirmation by the Internal Revenue Service
  (***). Per the terms of the the Agreement, Anchor performed all obligations to assist
  the Customer in submitting her application to the **** A review of the Customers file
  indicates that the Customers application is awaiting confirmation by the ****
  While GWS and Anchor understand any frustration experienced by a customer who has
  not yet received his/her refund, GWS and Anchor are not at fault. Specifically, once an
  application and supporting documentation are submitted by the customer and Anchor
  to the **** GWS and Anchor have no control of when the *** processes the application
  and/or when the *** issues the refund to the customer. The Customer has been
  continuously notified that GWS and Anchor have reached out to the *** in an attempt to
  speed the process along.
  To date, GWS and Anchor have assisted customers in receving more than $33,173,592 in
  SETC refunds. GWS and Anchor remain committed to adding the Customer to their list
  of successful refunds.
  Should you have any questions or wish to discuss this matter further, please do not
  hestiate to contact me.

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This in know way explains the reason their advertising the advance in 15 to 20 days, they just sent another email stating the same thing. But they are not capable of doing the advance. It's one excuse after another. STOP the false advertisement! It's misleading and not cool. I'm not waiting on the *** at this point I'm waiting on you. You said upload my own transcripts it would be much quicker. Not true. 
  
  Regards,
  
  *************************
  
  
  
  
  

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid this company that was supposed to help me with getting some tax money back. They took my money on false promises and I haven't seen a *****. I'd like my money back. I feel scammed.

  Business Response

  Date: 07/16/2024

  Gig Worker Solutions (GWS) is in receipt of your notice dated June 30, 2024 relating to
  the complaint filed by *************************** (Customer). GWS denies the allegations made
  in the Complaint and provides the following response:
  GWS is an innovative all-in-one platform that provides self-employed professionals and
  gig workers with comprehensive solutions and services, including benefits ,tax
  assistance, marketing tools, discounts, and community support. By leveraging collective
  strength, GWS negotiates exclusive deals and collaborates with partners to provide
  tailored services that rival those offered at corporations, ensuring its members can focus
  on their passions while enjoying the security and benefits typically reserved for full-time
  employees.
  In 2023, GWS partnered with ***************** Services LLC (Anchor) to provide
  services related to the Self-Employed Tax Credit (SETC). The Customer subsequently
  entered into a written Agreement with Anchor. The Agreement makes it clear that any
  refund issued is subject to review and confirmation by the Internal Revenue Service
  (***). Per the terms of the the Agreement, Anchor performed all obligations to assist
  the Customer in submitting his application to the ****
  The Claimants contention that he has paid GWS and that GWS took my money on false
  promises is incorrect. Instead, payment is due upon receipt by the Claimant of the
  refund from the **** While the Claimant made a $600 deposit payment via Intuit
  Payments, such payment is being held by Intuit to be applied to the Claimants final
  balance owed (equal to 20% of his refund) when the Claimant receives his refund. A
  review of the Customers file indicates that the Customers application is awaiting
  confirmation by the ****
  While GWS and Anchor understand any frustration experienced by a customer who has
  not yet received his/her refund, GWS and Anchor are not at fault. Specifically, once an
  application and supporting documentation are submitted by the customer and Anchor
  to the **** GWS and Anchor have no control of when the *** processes the application
  and/or when the *** issues the refund to the customer. The Customer has been
  continuously notified that GWS and Anchor have reached out to the *** in an attempt to
  speed the process along.
  To date, GWS and Anchor have assisted customers in receving more than $33,173,592 in
  SETC refunds. GWS and Anchor remain committed to adding the Customer to their list
  of successful refunds.
  ************************ *******************************
  Parkway Suite ***********************************************
  ************
  Re: Case No. 21878373
  Page 2 of 2
  Should you have any questions or wish to discuss this matter further, please do not
  hestiate to contact me.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company that pays gig workers/independent contractors federal and state income tax on their behalf for a fee.I got a W2 from this company saying I earned 15k dollars from them. I am not an employee of theirs and never have been. When I asked to have the W2 voided and to be issued a K1 (the document I need to do my taxes) they said they can't provide that. Any additional contact I have made has not been responded to. It's costing me hundreds of dollars in additional fees to get this sorted when I was under the impression that they are providing a service to help with taxes. My taxes are even more needlessly complicated and I'm paying way more in tax than I should because of this. I want a refund for "services" rendered and no further contact with this company.

  Business Response

  Date: 10/25/2024

  Gig Worker Solutions (“GWS”) is in receipt of the Complaint submitted by *********** ********
  (“Customer”). GWS denies the allegations made in the review and provides the following response:
  GWS is an innovative all-in-one platform that provides self-employed professionals and gig workers
  with comprehensive solutions and services, including benefits ,tax assistance, marketing tools,
  discounts, and community support. By leveraging collective strength, GWS negotiates exclusive
  deals and collaborates with partners to provide tailored services that rival those offered at
  corporations, ensuring its members can focus on their passions while enjoying the security and
  benefits typically reserved for full-time employees.
  In 2023, GWS partnered with ****** ********** ******** *** ********** to provide services related
  to the Self-Employed Tax Credit (“SETC”). The Customer subsequently entered into a written
  Agreement with ******. The Agreement makes it clear that any refund issued is subject to review
  and confirmation by the ******** ******* ******* ******** Per the terms of the the Agreement,
  ****** performed all obligations to assist the Customer in submitting his application to the ***. A
  review of the Customer’s file indicates that the Customer’s application was received by the *** on
  March 14, 2024 and is awaiting confirmation by the ***. While the Customer was offered an option
  to receive an advance while awaiting on the *** to finalize the transaction, the Customer did not
  respond to the offer. To date, the Customer has not paid any money to GWS or ****** for the
  services each has provided. Instead, the Customer is billed when the refund is processed and
  confirmed by the ***.
  While GWS and ****** understand any frustration experienced by a customer who has not yet
  received his/her refund, GWS and ****** are not at fault. Specifically, once an application and
  supporting documentation are submitted by the customer and ****** to the ***, GWS and ******
  have no control of when the *** processes the application and/or when the *** issues the refund to
  the customer. The last attempt to contact the Customer directly on May 23, 2024 also went ignored
  by the Customer.
  In addition, the Customer’s review contains defamatory statements including that a W2 was issued to
  the Customer by GWS. A thorough investigation by GWS concluded that no such W2 was issued
  and the Customer’s allegation is entirely false.
  GWS and ****** have assisted customers in receiving more than $33 million in SETC refunds.
  GWS and ****** remain committed to adding the Customer to their list of successful refunds.
  Should you have any questions or wish to discuss this matter further, please do not hestiate to
  contact me.