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Business Profile

Computer Software Developers

Broadsword Online Games inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 11 @ 2:57am (GMT), I made a purchase of $21.84 ($19.99 + $1.85 sales tax) on the game Star Wars: The Old Republic, run by the accused company. Accused company then suspended access to my account for seven days for violation of a rule that doesn't exist in either Rules of Conduct document governing the game, as linked below:***************************************************** ************************************************ The violation they claim is as follows:"We took action on your account because we found the following: Inappropriate Reference Violence and Tragic Events. Chatlogs confirm violation: Had the US nuked China as soon as they entered the Korean War, it would have been a very different outcome AND world.12/10/2024, 1:55?????????AM We were always capable of winning it. We just didn't nuke China"...yet there is absolutely no mention of this rule in either governing document -- one of which has not been updated since before the game launched. Further, an actual tragic event was never referenced. No belligerents nuked each other during the Korean War, that was ever recorded anyway. (That seems like the kind of thing that would have made the history books.) Had I known this was a violation OR had I even been ignorant of this being a violation AND it was written down in EITHER governing document, I'd say "fair enough". But none of that is the case, I was denied access to my account and purchase, and the decision for such was upheld.I cannot enter into a business agreement with unclear terms, or terms that change without proper notice and publication. Broadsword must update its Rules of Conduct to reflect all of the requirements it imposes on customers.

Broadsword Online Games inc is NOT a BBB Accredited Business.

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