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Business Profile

Pediatrician

All Pediatrics of Lorton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All Pediatrics incorrectly billed my labs to ***** BCBS. I live in VA and I am a VA state employee. When I called to inquire about their mistake I was given the run around. I was told to contact the doctor, since the billing person was unable to help me. I asked to speak to a manger and was never contacted. I kept following up and spoke to someone in billing and another incompetent person who blamed me for their mistake. They finally, I called Quest to fix their mistake but All Pediatrics continued to gaslight me and tell me it was my issue for their mistake. I then received a letter saying that they were ending the patient/ doctor relationship due to "my behavior". I never was rude to any doctor at the practice. I sent a message on their portal as I was instructed by the billing lady. I also have requested my online medical portal records several times and no one has gotten back to me. This practice terminated me (my children) as patients from the practice for their mistake and never apologized.

    Business Response

    Date: 02/20/2024

    Unfortunately, due to HIPAA regulations, we are unable respond to individual complaints with any specific details.

    Business Response

    Date: 03/03/2024

    We are a medical practice and if you research HIPAA, you will see that I can't legally respond or even state that this person is a patient at our practice. 

    The **************** Portability and Accountability Act (HIPAA) lays out three rules for protecting patient health information, namely:
    The Privacy Rule.
    The Security Rule.
    The Breach Notification Rule.

All Pediatrics of Lorton is NOT a BBB Accredited Business.

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