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Business Profile

Security System Monitors

Trinity Wiring Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this alarm system a when I first moved into my home and services worked well but stop working I have been calling to let them know the alarm system hasnt been working on several accessions the first time they said the battery was dead so they sent someone out to fix the battery a few months later the system stop working again and they keep billing me every month when the system doesnt work. I emailed the company December 11 ******************************************************************************************************************** monthly fees for a service that hasnt worked in over 1year. *** called talked to supervisors and its been no change. Why would I pay for services that doesnt work this is annoying and aggravating/

    Business Response

    Date: 04/30/2024

    Hello! We have reached out to this customer no less than 50 different times to get this issue resolved. The most recent email is attached. We have offered the two solutions below, we have also provided a history of all attempts to reach customer: 

    option 1: We can terminate your service and remove past-due amounts OR
    option 2: We can send a technician out to service your system and continue your billing cycle. 

    All of our calls always go straight to voicemail, we have left countless voicemails, texts and emails. Once the customer responds to us, we will assist. Thank you! 

     

     

    Customer Answer

    Date: 05/06/2024

    Sending the email thread from where I communicated with this company December 2023 telling the company to disconnect the services with no reply. I email back to the email that was sent to me after I submitted this complaint and still haven't had a reply back and I'm still being billed.

    Customer Answer

    Date: 05/06/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21546417

    I am rejecting this response because: I'm still being billed, and the issue hasn't been resolved.


    Regards,

    *****************************








    Business Response

    Date: 05/10/2024

    Please see attached, call history for this customer, we have contacted to desired number with no response/answer. We have also emailed for a final follow up. 

  • Initial Complaint

    Date:02/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trinity wiring solutions has terrible customer service. They are inefficient, when handling customer issues. I have made several calls to resolve a issue with the equipment. I have received no real guidance in when the issue can be resolved. I was advised that I have to be out of service with no doorbell or camera for a week. When questioned, how would I be able to function without it, I was furthered advised I could be paying $95 for the service trip since my product is out of warranty. I have had the service for under 2 years, and have had several issues with their service. Despite the shortcomings, I have paid my bill timely every month yet the service is lackluster at best.

    Business Response

    Date: 07/05/2023

    From: ****** ****** <******@trinitywiringsolutions.com>
    Date: Wed, Jul 5, 2023 at 11:23 AM
    Subject: RE: ****** ***** Complaint (********)
    To: ***** ****** <*******@mybbb.org>

    Hi ******, we resolved this issue already (months ago) directly with the client.
     
    Thank you,
    ****** ** ******
    Trinity Wiring & Security Solutions

    Message/Text us at: ###-###-####
    Trinity Monitoring 24-Hours: ###-###-####

Trinity Wiring Solutions, LLC is NOT a BBB Accredited Business.

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