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Business Profile

Credit Services

Fintwist by comdata

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My pay was stolen off my card on 8-30-2024 after several attempts to resolve this issue I've gotten nothing but a run around I contacted **************** from where the money was taken and found out that they haven't contacted **************** to investigate I'm seeking the amount that was stolen

    Business Response

    Date: 11/19/2024

    BBB,

    We have left a voicemail for ****** on 11/13 and sent an email to the e-mail address both containing  request for additional details and contact. We would need information such as the card, or account/contract number to further assist. At this time, we have not heard back from ******.

    Executive Response Team

    Customer Answer

    Date: 11/21/2024

    The amount of $863.00 dollars was taken from a **************** branch on hacks cross on 8-30 24 the card number **************** they keep saying their sending a email for me to provide them with more information, but as of yet I have not received anything from them again this whole experience has been a nightmare 

    Business Response

    Date: 12/03/2024

    ******,

    We hate to hear our previous response was not satisfactory.

    Our e-mails in these situations are sent out from a bulk-automation system and copies have been requested from our ***************** Please keep in mind that this data retrieval can take extended time. However, our agent has provided his contact information and office hours in a separate e-mail from our ****************************************** e-mail address. If you have any further questions or concerns about receiving copies of the previous communication, please contact him directly. 

    Thank you for your patience while we work to resolve this matter for you. 

    Customer Answer

    Date: 12/10/2024

    I was contacted by the company saying they had a request from the fraud department and will send me the results but as of yet I have had no further contact I've made a number of calls to the number they provided and always there is no answer so I believe this is just another stalling tactic 

    Thanks 

    Business Response

    Date: 12/12/2024

    BBB,

    We have not received calls, or missed call notifications from ******** number, **************. Please let us know what we can do to have this case marked as Resolved. 

    Thank you.
    ERT

    Customer Answer

    Date: 12/20/2024

    We received a email from the company saying that they are investigating the case and as of yet we have had no further contact from them tried calling the number attached to the email but haven't been able to get in contact with anyone we sincerely want to know what they plan on doing about this matter we have been pursuing this matter for more than 3 months we really would appreciate some form of communication 

    Thank you 

    Customer Answer

    Date: 01/06/2025

    They have contacted me, and want me to do the investigation myself, I informed them about my talk with ***** Fargo who said they were waiting for them to contact them to give them the picture of who withdrew the money and since then I've had no further contact 

    Thanks 

    Business Response

    Date: 01/07/2025

    Greetings, 

    Thank you for allowing us the opportunity to provide you with further assistance regarding your fraud dispute in the amount of $863.00. 

    We regret to inform you that the decision to deny your dispute stands for the following reasons:
      It matches your pattern and there is a prior history with the same ATM. 
      There was limited information provided with your dispute. 

    We understand this is not the outcome you hoped for and extend our apologies. 

    You may pursue the matter further by providing documentation of where you were when the transaction occurred. 

    You may also file a police report. The detective assigned to your case may be able to obtain video/still footage of the individual who performed the transaction. 

    Once you have done so or if you need further assistance with this matter, please send an email to ****************************************** and enter your reference number 17952141. 
    Include your account information in the body of the email, along with your phone number so an agent may contact you as soon as possible. 

    Thank you for your time and patience. We value your business. 

    Best regards, 

    Corpay

    Customer Answer

    Date: 01/19/2025

    They are still giving me the run around it seems my only recourse will be to hire a lawyer and sue them since they are saying I use the bank which is across town and I have never used thank you for your help (PS) I've found out that other people that work for my company has the same problem 

Fintwist by comdata is NOT a BBB Accredited Business.

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