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Business Profile

Education

My529.org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

This profile includes complaints for My529.org's headquarters and its corporate-owned locations. To view all corporate locations, see

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My529.org has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • My529.org

      60 S 400 W Salt Lake Cty, UT 84101-1284

    • My529.org

      PO Box 145100 Salt Lake Cty, UT 84114-5100

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested a phone number update from them a month ago, but I have never received an update of the approval, which means i can not update my phone freely in this country, I have updated my phone number to other financial institutions without any problems but NOT my529.org, this caused the delay of the access to my account which is not acceptable. the company is so called protect the account owner asset even i provide 100% correct my info to them but they still can not proceed with it. they lock my account and accused an unusual activities which is not true as the account can not be accessed at all. I can NOT terminate the service with them now which also need your help! please kindly help to connect to them to resolve it immediately. Thank you!

      Business Response

      Date: 07/09/2024

      The owner did not submit the complaint to BBB. In fact, it was ******************************** who notified my529 she was going to submit a complaint. The key point is that ******** is not an account owner at *****. ******* has been impersonating an account owner and has made false representations verbally and in writing to my529 regarding her identity. To stop the unauthorized access and protect the account, ***** has flagged the account for unauthorized access and is working with the actual account owner to determine next steps. 

      Customer Answer

      Date: 07/10/2024

       
      Complaint: 21873537

      I am rejecting this response because my *****rg has disclosed a person ******** ***************** who is not related to this complaint, please remove it immediately as a privacy. 

      My529.org changed the account owners contact email without the permission which is not legally to do that. its a worst experience with this institution ever! 


      Sincerely,

      *******************

      Business Response

      Date: 07/18/2024

      My529 has spoken with the account owner and discussed the situation. Additional security has been placed on the account by the account owner due to the suspicious activity and to protect the account.

      Customer Answer

      Date: 07/18/2024

       
      Complaint: 21873537

      I am rejecting this response because this institution need a compliance team to monitor whats their behaviors of some the employees in certain situations when they proceed their procedure.The suspicious activities as the word that they are using were caused by their employees, their employee caused the suspicious  . I have verified that. 

      Sincerely,

      *******************

    My529.org is NOT a BBB Accredited Business.

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