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Business Profile

Vitamins and Supplements

Nutraceutical Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Nutraceutical Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Solaray via the website Contact Us page mid March 2024 - NO response. Emailed Solaray, 4 April 2024 (****************), NO response.
      A request for refund was submitted per the 60 Day Satisfaction Guarantee:
      ORDER # ******************* (7 February 2024)
      Solaray Vitamin C 1000mg Timed Release Capsules w/Rose Hips & Acerola 275 VegCaps
      UPC: X002H1DYCR
      ED: 01/27
      MD: 07/23
      LOT: #1103442

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to the subscription with a free trial. Once I realized it was a terrible service that was not worth $35 a month, I tried to cancel. The page they link to cancel is a fake page that does not have working links to cancel. I have email customer support multiple times with no response and I continue to be charged. I want my money back, my subscription cancelled and all of my information removed from their system.

    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/17 the package was delivered. It was unsealed. I contacted the business and it took forever to get a hold of them. I mentioned a.refund due to losing my son, im out of the country, the refund would be for *****. Again, id like a refund for an unsealed bottle and since I cannot get a response, id like my refund through BBB..

      Business Response

      Date: 01/04/2023

      We apologize the customer did not get a quick response and appreciate his business. Were so sorry to hear the loss of his son and would like to extend our deepest condolences at this time.  We have issued a credit of $15.18 back to the credit card that was used for payment. 

    Nutraceutical Corporation is NOT a BBB Accredited Business.

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