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Business Profile

Speech Pathologist

Complete Speech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Speech Pathologist.

Complaints

This profile includes complaints for Complete Speech's headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Speech has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept. 2023: Ordered one SmartPalate system and prepaid 10 additional mouth pieces through my pubic school district and with funding from an outside grant source. Received 9 mouthpieces. Ordered a 10th one in April 2024 which has not been received. Started in Feb. 2024 with requesting help with warranty claims. In July 2024 finally received a prepaid shipping label, thus sent 4 mouthpieces and a Data Link for via an approved warranty claim in June 2024. Their phone number rings, goes to music and disconnects. The rep I worked with no longer works there (Ulises Rodriguez) and the assistant manager's email (Valentina Hurtado) is no longer working (my last email to her is undeliverable). I reached out twice to David Larsen (owner) through his Linked In phone number, but it goes to a company he no longer is affiliated with. They relayed my message to him, but he has not reached out to me. I have emailed twice through the company's online contact portal and through their Facebook messenger account twice. On behalf of the Berkshire Local Schools and the Martha Holden Jennings Foundation (grant source), we would like our complete orders fulfilled and warranty claims resolved or funds returned to purchase a system from a different company. Students and parents had hopes of this innovative product helping with speech sound impairments.

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a membership ($149.99) and products ($317.50) on 9/12/22 and 9/18/22 and never received anything. I got an email on 11/29 regarding the orders. But I cannot contact them to resolve.

      Email was from:
      Ulises R********
      CompleteSpeech USA +0###-###-####
      CompleteSpeech Guatemala Office +*** *********

    Complete Speech is NOT a BBB Accredited Business.

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