Complaints

This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blue Raven Solar, LLC has 26 locations, listed below.

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  Blue Raven Solar, LLC

  1403 Research Way Orem, UT 84097-6201

  
• 

  Blue Raven Solar, LLC

  448 E Winchester St Ste 475 Murray, UT 84107-8544

  
• 

  Blue Raven Solar

  5535 Fair Ln Ste A Cincinnati, OH 45227

  
• 

  Blue Raven Solar, LLC

  6402 E Main St Ste 203 Reynoldsburg, OH 43068

  
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  Blue Raven Solar, LLC

  3901 W 86th St Unit 124 Indianapolis, IN 46268

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Blue Raven install solar panels on our house. The contract we signed with them would have them send us checks to offset the cost for several years. We have paid of the Solar panels and completed our end of the contract. They still own us roughly $1400 in checks. They have stopped paying us. We called and asked them and they gave us a story about a parent company and that they are struggling and not able to pay at this time. They said payments would resume in ***** days. 60 days have passed and no payments. We called again and it was much different tone. We were told only one person is manually doing checks. We were not on the list to receive our money. You cannot talk to a manager. We have no other information for you. You may get your money when ever business improves. We upheld our end of the contract, this business has not. They refuse to pay us what they owe.

  

  Business Response

  Date: 03/21/2025

  Following our recent acquisition, Blue Raven has experienced some challenges with our banking partners. However, we have resolved the issue, and the customer will receive a check covering all outstanding payments, along with future payments. We will begin processing this payment today and will provide the customer with a tracking number to ensure transparency and confidence. The check is scheduled to be sent next week, and we will proactively communicate with the customer to inform them when the payment is on its way.

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They're supposed to pay me back monthly and refuse to inform me they aren't even going to pay me. I've paid them on time since the beginning.

  

  Business Response

  Date: 03/14/2025

  Blue Raven was recently acquired by a new company after our previous parent company declared bankruptcy. This acquisition caused our funds to be halted for a short time which didn't allow us to send checks to our customers. We needed to set up a new bank and when we did we found out they didn't have the capacity to send the checks our customers needed. This caused us to find a new bank which we are in the tail end of finalizing so we can get these checks sent regularly to our customers again. The obligation blue ********************** has with the customer will be upheld, a check will be issues in the coming weeks with a tracking number for the customer to monitor. this check will include all missed checks as well as any checks left to be sent to alleviate any stress in the future.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven technician has drilled a whole into my outside wall resulting in damage to electrical wire inside my Sun Room, I am without power in Sunroom and dinette for over a month.

  

  Business Response

  Date: 03/13/2025

  Our Work Orders team has reviewed and addressed the issues and confirmed that the work has been completed. If the customer encounters any further issues or has additional questions, we kindly ask that you contact our Work Orders team directly. This will allow us to provide the quickest and most effective support possible.

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of getting Solar through them in 2023. The company is untrustworthy. My contract has a provision where ***, as a condition of the contract, would cover the first 18 months of solar loan payments. First payment received Jan/2024 - Payments ceased being reliable in Jul/2024.. Currently I have not recieved the agreed payment since end of November/2024... with several missing in between. Based on CALENDER, I should have recieved 14 payments to date (Feb/2025), to day I have only recieved nine (9). I call and the company lies that checks were processed.. then two weeks later say they were delayed in the mail. Calling **************** only continues to aggravate because they are incompetent and will have the accounting department contact you - which I have never received a call back.STAY AWAY FROM THIS COMPANY AT ALL COSTS!!! I WISH I HAD NEVER DONE BUSINESS WITH THEM. I AM FILING COMPLAINTS WITH THE BBB AND *******************************.

  

  Business Response

  Date: 03/06/2025

  Blue Raven has encountered challenges in issuing checks following the bankruptcy of our previous parent company. We are in the final stages of establishing a banking partnership that will enable us to resume timely payments to our customers. While this process has taken longer than anticipated, we are committed to resolving the issue. We will be sending the customer all outstanding payments, along with any future-dated checks, in a single lump sum to fully resolve the matter and alleviate any future associated concerns.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our photovoltaic production system from blue raven in 2017. The system had a 20 year warranty on materials and a 5 year warranty on labor. In 2020, we had our roof replaced, and the panels had to be removed and reinstalled. Since that time, we have had intermittent issues with our gateway reporting accurately, as well as dropping completely several times. We have also had several panels that have intermittently dropped off and not reported. We typically get notifications that our system is not producing on the best days for production,and when we happen to be far from home and unable to reset the connection. We had blue raven come out and check the system multiple times while it was stile under both material and labor warranty. None of the people who came out when the system was under warranty did anything on the roof, and would only tell me that it was due to the gateway being too far from my router. Over the past year, we seem to have more amore intermittent problems. We finally called to schedule a service appointment, and had to pay $349 up front for blue raven to even write a work order. After paying th money for them to write a work order, I had to wait a week for them to call back and schedule the actual service. It was snowing the day tge first tech arrived, so he could not do any work on the roof. He showed me where to connect a data cable to the gateway, told me there would be no charge for that visit and advised me to reschedule. Blue raven scheduled another tech for the following week, but it snowed again. I called to reschedule, but they sent another tech anyway. This tech also did absolutely nothing on site. This morning I got an ema8l from blue raven asking me for an additional $460 to schedule 2 techs. I already paid the $349, now they want an additional $460, and they haven't even done any work. Since they refused to actually investigate any of this while the labor was under warranty, I find this business tactic to be extremely dishones

  

  Business Response

  Date: 03/05/2025

  Blue Raven provides a two-year warranty for our customers where-in all tech site visits will be of no charge. Beyond this period, any service requiring a technician visit will incur a fee. Our technician visits include a comprehensive diagnosis of the issue and, when possible, same-day resolution. If a follow-up visit is necessary, the initial visit will ensure we gather all the information required to complete the repair efficiently the next time. Service fees are determined based on multiple factors, carefully considered to ensure a fair and reasonable price for the expertise and work required. We remain committed to addressing the issues with the customer’s system, and our Work Orders department has provided clear guidance on the steps they can take to proceed.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several phone calls within a 10-15 minute time period requesting an appointment to give me a quote. The company continued to call after I expressed my disinterest and after they established I was not even eligible for their program.

  

  Business Response

  Date: 02/24/2025

  Our teams have been informed, and phone calls to the customer will no longer take place. However, if any calls continue by chance, we kindly ask the customer to email us at [email protected] so we can quickly address the situation.

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven is a scam. DO NOT GO WITH BLUE RAVEN. SAVE YOURSELF. ** promised 18 checks monthly from the first month. Our first check date was May 1st 2024. so far we were supposed to receive total of 9 checks and expecting 10th. We have seen 5 checkes so far.-Date is not consistent -Excuses from BR everytime I call is the same. "We change the bank, check is coming your way should be sent out next week"-Check gets declined. you can't even deposit. ***************** manager named **** has all sorts of excuses on email. So from October, check was cancelled, 1 came months later, and since I heard "you will have all pack pay check coming in Jan. your check is being sent out next week. I haven't seen a dime. Speaking of back pay, the manager promised that back pay will come in Jan,. all missing back pays which now soon to be 5 checks. but that also didn't happened and the last email, this manager changed his words AGAIN saying you will get 18checks, back pay will just go at the end of18month." Don't suffer. ** has no intention to pay the customers, have no clue if the bank change is even real. ** needs some legal action towards them regarding all this missing back pay. This is unbelievable. We are not playing with 10 dollars amonth pay, even that though, if you promised your customers you should really keep your words with contract. So sick of their incompetency. AWFUL SCAMMING BUSINESS

  

  Business Response

  Date: 02/23/2025

  Blue Raven was acquired in the recent months due to our previous parent company filing for bankruptcy. This bankruptcy filing caused our funds to be frozen and our ability to send checks was temporarily on hold. We have now finalized our partnership with a banking partner so all scheduled checks will be sent on time. We will look into all missing checks to ensure the customer receives all due payments.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22936624
  
  I am rejecting this response because:

   

  I have been listening to the same excuse. bankrupt, new payments, back pay.. over 6 month. I dont trust this business's respond until i see all my back pay check in one check in mail. 

  I also need the CLEAR DATE this time WHEN you will be sending those checks. I am so sick of hearing "next week, next month, soon" from Blue Raven. 

  Send me all the missing checks of over 5 months now, I haven't seen new check in mail over a month again. 

  Contract is contract, GIVE CUSTOMERS ANSWERS WITH DATES!!!!!!! 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/05/2025

  Blue Raven received the checks for our customers today and has been manually preparing them for mailing. These checks cover one month of payments, and moving forward, any missing payments will be included in the next batch for the customer. I will ensure that all outstanding and future payments are accounted for in the upcoming distributions, eliminating any issues or concerns moving forward. The checks will be mailed within the next few days and should arrive within one to two weeks after being sent. The next batches check will be expedited for quick reception.

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Raven Solar had a referral program. During this Referral program, I referred 2 customers who purchased solar panels for their home. Blue Raven failed to give me the rereferral bonuses promised. I was to receive $1000 for both referrals. To date, I have only received $500. Attached is a word document outlining all the events to include copies of email communication with Blue Raven. Blue Raven said the delay was due to banking problems with the merger, then they said all referrals will be sent in by January 31, 2025 and now I they just have no update at all. I cant ever seem to reach anyone in the referral office. The supervisors never seem to know exactly what is going on with my account and cant seem to reach anyone in the referral office either. I am hoping you can help.

  

  Business Response

  Date: 02/18/2025

  Blue Raven has officially established a partnership with a banking institution, and all referral checks will be processed and distributed soon. The finalization of this partnership is expected to be completed this week, after which the referral payments will be sent accordingly. Once these have been sent we will notify the customer to keep them updated. 

  

  Business Response

  Date: 03/02/2025

  This request will be completed tomorrow and all promised payments will be processes and sent.

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****** **

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delaying/refusing to refund deposit after cancelation: 6/21/2024: I signed the contract for a solar system and paid a $33,407.50 deposit. I was told the project would be completed in about two months. For five months there were delays and minimal communication. 11/20/2024: I reached out to see if they could verify it would be completed by the end of the year because of my concern with the new congress/administration and what they will do with the tax credit. They spent three weeks trying to determine if it could be completed but I was told my project wasn’t a high enough priority to finish by the end of the year. 12/11/2024. I terminated the contract, and I was told it would take two to three weeks to receive the refund. After a month, I contacted them, and they said they were moving banks, and it would likely take a few additional weeks. 2/6/2025: It’s been almost two months, and they still refuse to refund my money. If this behavior is not illegal it should be. I have lost over a thousand dollars in interest on that money while they have held it, and of course there will be no compensation even considering they were almost six months behind schedule. They even charged me a $1,215 fee to cancel. The fact they didn’t have a contingency plan to adequately handle financial transactions during their bank switch is astonishing. Six-month delay, poor communication, high fee, withholding money. I strongly encourage others to find a different solar provider.

  

  Business Response

  Date: 02/14/2025

  Blue Raven is finalizing a transition to a new banking partner, which has temporarily halted payment processing. We expect to complete this transition within the coming weeks, after which all outstanding payments and reimbursements will be promptly issued, if there are any complications customers will be made aware. Additionally, unforeseen supply chain disruptions with Tesla products have impacted installation timelines and were the cause for delays.  

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/11/24. I signed 5990 home improvement contract for solar panels and was told main panel would be upgraded as part of my contract and many other promises was made. From that date Ive had numerous change orders sent to me to sign (7120, 8104, 1673). Finally someone came out on 1/28/25 to do a meter upgrade and not the main panel upgrade that was promised on 10/11/24 when we negotiated the contract. I would like to move forward but only if what was negotiated and promised come to pass.

  

  Business Response

  Date: 03/07/2025

  The customers installation did not originally include a main panel upgrade, as it was determined to be unnecessary during the initial planning phase. However, we can accommodate this work as part of the installation if desired. Please note that this will extend the overall timeline and incur additional costs due to the increased scope of work involved.
  A meter upgrade was included in the original scope and has been successfully completed. However, the work required for a panel upgrade is more complex and will result in additional charges. We are happy to proceed with this upgrade and will provide updated pricing and financial documents for review and signature to move the process forward.
  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22910416
  
  I am rejecting this response because the main panel upgrade was included in the original agreement. After you did a site survey 2 different times is when you determined I didnt need a main panel upgrade. At this point you couldve told me you were upgrading the meter only but instead all I get from you is Lies And Deceit!! Not to be trusted at all. Be Aware Of This Company!!!!
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 03/19/2025

  Blue Raven is prepared to complete the work the customer is requesting; however, due to the scope of work involved, it will incur an additional cost. If the customer confirms that they would like to proceed, we will be happy to accommodate their request. However, a Main Panel Upgrade is not necessary for the installation of the solar panels, as the existing Main Panel is capable of supporting the electrical load. Additionally, proceeding with a Main Panel Upgrade would extend the installation timeline, as it would require new permits and design adjustments. We apologize if there was any miscommunication regarding the Meter Upgrade which was completed successfully and would request the customer call our support department if they choose to move forward with requesting an MPU be completed. Blue Raven would not suggest this work be done but are willing to comply if that is what the customer wishes.