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Business Profile

Loan Servicing

Imperial Lending Solutions
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This guy and/or his marketing partner called my number which is listed on the federal and state do not call list. He used a fake name and was shady about the whole interaction, claiming a third party was involved but unwilling to disclose who that third party was. Everything about these guys is shady, I'd run the other way.

    Business Response

    Date: 07/18/2025

    Thank you for bringing your concerns to our attention through the Better Business Bureau. At Imperial Lending Solutions, we are committed to providing exceptional service and adhering to all regulatory standards, and we’re sorry for any inconvenience caused during your experience.
    To clarify, Imperial Lending Solutions did not initiate the call in question. The call was transferred to us by our transfer team after you answered a set of qualifying questions related to your financial goals that is shown in our recorded calls. During our brief conversation, we aimed to assist you with your short- and long-term plans. Upon learning of your preference to be on the Do Not Call registry, we promptly resubmitted your number to the registry and removed it from our system to ensure no further contact. Additionally, we provided you with the transfer team’s contact information to address any further needs.
    We take your feedback seriously and are dedicated to maintaining the highest standards of customer care and compliance.

     

    ******* ******
    Imperial Lending Solutions

    Customer Answer

    Date: 07/21/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23620370, and am dropping the matter.

    Please note that Imperial Lending used Connect and Close to make these telemarketing calls.  Connect and Close is a Colombian company which CAN NOT access the do not call lists (since they are not registered in the states) and is not registered in TX as a telemarketer.  Imperial Lending has been notified that Connect and Close is violating the Telephone Consumer Protect Act and TX do not call laws.  If they continue to use this company, they are doing so knowing this company is violating the law on their behalf. 




    Sincerely,



    *** ******

Imperial Lending Solutions is BBB Accredited.

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