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Business Profile

Auto Body Repair and Painting

Cascade Collision Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Cascade Collision Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cascade Collision Repair has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Regarding Poor-Quality Repair and Request for Compensation
      Business: Cascade Collision Repair Lehi
      Address: *** * **** ** ***** **

      On May 12, 2024, my 2023 Tesla Model 3 was rear-ended. I brought it to Cascade Collision Repair in Lehi on June 10. I was told the repair would be done by June 22, but then was informed of part delays, and the date was moved to July 27.

      After six weeks, I picked up the car, but the condition was unacceptable. The rear bumper, trunk, and camera were replaced, but:
          •    The paint on the bumper and trunk was uneven, with scratches and streaks.
          •    The rear seatbelt was disconnected.
          •    The top trunk lining kept falling.
          •    A part near the door was loose and still detaches.

      I returned to the shop. They reattached some parts and promised to order one for the trunk. They also offered to repaint the car later and said they fixed the seatbelt.

      Later, I discovered they had completely removed access to the middle rear seatbelt — I couldn’t buckle my child. I had to cancel plans because I couldn’t drive with unrestrained kids.

      I have photos and videos of the poor workmanship. This was a brand-new car, and the quality I received was deeply upsetting. The at-fault driver’s insurance paid $8,633, but the work doesn’t match that value.

      I’m requesting:
          •    Compensation for emotional distress, wasted time, and frustration.
          •    Full correction of the issues: proper repainting, part replacements, and restored seatbelt access.

      Please help me protect my rights as a consumer.

    Cascade Collision Repair is NOT a BBB Accredited Business.

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