Complaints
This profile includes complaints for Ascent Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ascent Credit union is denying my right from closing/removing myself from an account. I opened account #***** for my under age daughter, she is now 21 and living at a different state. I have no communication with my daughter at this time. Asking my daughter to authorize me from removing myself isn’t an option nor should I need it. I have the right to close a bank account i don’t wish to be responsible for. I have no problem paying her overdraft fees of $54 if necessary. I demand my right to choose whether I want to keep this account open or not.
Business Response
Date: 09/03/2024
We appreciate Mayra Barboza's feedback on the credit union's name removal policy and procedure. We are looking into ways to make the process more transparent and easier to understand for our members. I spoke with Mayra over the phone, and I can confirm that her name has been successfully removed from the account using the current process. Again, we appreciate her feedback.
Thank you,
Brock M********
CEOCustomer Answer
Date: 09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22166725, and find that this resolution is satisfactory to me.
Sincerely,
Mayra BarbozaInitial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Money was taken from my mother's account without her permission. They paid off a debt that didn't belong to my mother. They didn't give us any warning or anything. They just took the money.Business Response
Date: 01/08/2024
Dear ******,
Thank you for sharing the feedback received from one of our members. We are saddened to hear the complaint because we strive to serve our members at the highest level to ensure a great experience. Unfortunately, that cannot always be the case.
In regards to the situation the member is referring, our staff followed proper credit union policies and procedures, including guidance from our attorney. Should the member wish to investigate further, he may contact our ********************* using the form here: ************************************************
Thank you again and please let us know if we can be of further assistance.
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