Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fox Pest Control HQ has 41 locations, listed below.

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• 

  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control HQ

  380 Freeport Blvd. Ste. 16 Sparks, NV 89431

  
• 

  Fox Pest Control Rhode Island, LLC

  1296 B Park Ave Cranston, RI 02910

  
• 

  Fox Pest Control Acton

  43 Nagog Park # 200 Acton, MA 01720

  
• 

  Fox Pest Control - Portland

  35 Bradley Dr Stop 2 Westbrook, ME 04092

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a pest control come to my home and ******* me into an account. When I did not receive an email from them within an hour I looked the company up and it is a scam. I have already cancelled my credit card but they will come after me for signing a phony contract. I have received no services from them and they have not been able to process a charge on my card yet because I cancelled the card before they could. I want out of this phony contract and I do not want them on my property.

  

  Business Response

  Date: 09/28/2022

  Thank you for informing us of this complaint. We would like to reassure the customer that we are a legitimate pest ********************** service and are BBB accredited. Our team member, ********, who first spoke with the customer, called her to discuss these concerns but was unable to reach her. We have closed the customer's account as requested and nothing has been billed to her. If she later decides she would like to begin service, we encourage her to call our office.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem originated in May of 2022, I was informed by Fox Pest Control that I had an appointment for pest control, I called the office asking to cancel the service and was told I was under and could not cancel only reschedule the appointment, which I did for the end of June. I was contacted again by Fox Pest Control in August of a new appointment for August which I scheduled for the end of August because I was under the impression that I was under contract for treatments. The appointment was completed and I called the office of Fox Pest Control to ask when I could cancel the service, I was informed that my contract had already ended previous year back. I asked why I was told i was under contract when I had called previous months back. I explained that I could not afford the $100 service fee and was misled into paying for services I was not contractually obligated to. They told me they would review the calls and call me **** with a resolution and I have not been contacted by Fox pest control.

  

  Business Response

  Date: 09/20/2022

  Thank you for informing us of this customer's complaint. Our office reviewed the recordings of each call, email, and text message with the customer since Sept 2021, and found no record that he was incorrectly told he was still under contract. Starting in May 2022, the customer began asking to delay services. Our team member offered a payment hold date to help with the financial difficulty the customer mentioned, and the customer agreed to this. The customer did not ask about his contract at this time, nor did he request cancellation. The customer first asked about his contract on Aug. 1 2022, when he claimed he was told he was still in contract a few months ago. Because we can find no evidence of this, we do not feel a refund is in order. We have closed the customer's account as requested, so no further billing or services will occur. We appreciate the opportunity we had to work with the customer and wish him the best going forward.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fox Pest Control refused to honor a payment I made for $111 dollars for quarterly pest control service at my personal home. They would not provide service unless I entered into a $45 monthly installment plan for one year, otherwise I would "forfeit" my $111. This is not a charitable contribution, it was a payment for services not rendered. I want my $111 refunded in full. This information was relayed to me via their customer service/sales **** *******

  

  Business Response

  Date: 09/12/2022

  Thank you for letting us know of this complaint. The customer's payment was refunded back to her card on Sept. 9th. Our Branch Manager ******* also called and left a message for the customer to apologize for this issue. If there is any further assistance we can provide, we encourage the customer to please call our office.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agressive/Deceptive sales practices: Salesman used my neighbors name to convince my wife to sign a service agreement. We recently found out after discussing the poor service we were receiving that the neighbor had never used their service.By poor service I mean a truck shows ** in the driveway, guy gets out and wipes cobwebs he can reach for 5 minutes and leaves. Never gets all webs/debris, but the bill comes every month I called to cancel service and the girl on the phone states that although our contract ends at the end of the month, we will need to take additional action to cancel the service

  

  Business Response

  Date: 08/29/2022

  Thank you for informing us of this complaint. We are sorry that the customer is unhappy with the quality of his service. Our Home Protection Plans include free re-services to address any concerns, but we never received any communication from the customer that he was unhappy with his service. We apologize if he was not aware re-services were available to him. We have now closed the customer's account as requested so he will not receive any further services from us. There is an unpaid balance on the account still due, which the customer may take care by phone or through his Customer Portal, which he can find on his emailed invoice.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding door to door solicitation and ignorance of representative on behalf of Fox Pest Control;- I have asked this company multiple times when they have come to my house for solicitation to please stop coming as they disrupt the day. When they come and knock on the door the dog gets excited, they wake the baby up, they disrupt my work day as I work from home, and they disrupt home tutoring sessions for my other child - After many unsuccessful attempts at addressing the issue when they come to my house I called the home office myself - A representative whom stated his name was ****** responded to my complaint by asking me if I had a sign on my door that said "no solicitation"- I should not have to put a sign on my door when I've personally tried to address this issue with the representing company themselves, several times. - "******" continued to give me passive and rude responses to my request in which his final statement was "ok, I'll take care of it" and hung up the phone- this man not once asked me for my address, my name, or any other identifying information - I called the company back not minutes later and was given the run around, eventually forwarded to a voicemail- no return call, no explanation, no apology- nothing - I would like a return call and I would like them to stop coming to my house for solicitation purposes, without the company basically giving me an ultimatum if I choose not to put a no solicitation sign on my front door.

  

  Business Response

  Date: 08/23/2022

  Thank you for informing us of this complaint. We apologize for the inconvenience the complainant experienced due to repeated visits from our representatives. We informed our local Sales Manager of her experience, and he has marked her address in our system with a note to not solicit at the residence. The Sales Manager will also be reaching out to the complainant to apologize personally. If there is any further assistance we can provide her, we encourage her to contact our office.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is expected to be satisfactory to me.
  

  Given my experience I dont have great confidence that the company will follow through with their provided resolution, but time will

  tell.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not perform the work they tell you they do. The last visit they said they did 3 different types of applications but in reality they did only one of those applications. Also the lady I spoke to basically told me I was lying and said the tech was there for 35 minutes but my video proved that wrong. He was here just under 10 minutes and spent 5 of those minutes at his truck and stealing water from my hose which he did not have permission to do so. When they were called out on this with video proof they had no option but to accept they were caught. I have reviewed the last 3 visits and the same exact thing has happened. I pay $64 a month for this service. I would like a full refund of my last 14 payments to this company. I can only imagine all the customers they have and get away with this type of misleading and lying to paying customers. I called to cancel and they tell me they can't cancel until I talk to a service manager.

  

  Business Response

  Date: 08/23/2022

  Thank you for informing us of this complaint. After the customer contacted our office about these issues, our Branch Manager, *****, went to his home and performed a full exterior inspection. She deduced that the previous service had not been thorough, and she had another technician perform a complete re-service. The customer was not home at this time, so ***** spoke with him by phone about the re-service and the issues he had experienced. ***** also approved a refund of the customer's last 4 payments, totaling $255.24. Our office is mailing a check for this amount to the customer.
  We apologize for the insufficient service the customer previously received, and we wish to assure him that such service is below our standards as well and not in line with our company ethics. We will work to ensure any future treatments the customer receives are thorough and satisfactory. If there is any additional assistance we can provide the customer, we encourage him to call our office.
  Sincerely,
  *****************************
  Customer Relations Manager

  Customer Answer

  Date: 08/27/2022

   
  Complaint: 17714734
  
  I am rejecting this response because: Services I paid for were never received as per contract. I have legal representation.
  
  Sincerely,

  
  *****************************

  

  Business Response

  Date: 09/08/2022

  Because the customer feels unsatisfied with our offered resolution, we will refund the remainder of his payments in full.

  Customer Answer

  Date: 09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, *****************************
  
  *****************************

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year in September a salesman knocked on our door promising *** would deliver the best pest control ridding us of any pest we had including spiders, roaches, and mosquitos guaranteed. Needless to say they havent rid my household of any pest and was told that mosquito control is not included in my services after signing the contract. I have complained several times and was talked out of canceling my contract. Someone only came once to spray outside of contracted services after seeing huge recluse spiders and we still had issues. I asked to get out of my contract but was told I would be charged so I stayed. Now we are seeing small roaches everywhere on top of the other issues. I called and explained that I would like to cancel to try another company. The rep told me that they could send someone out but will not let me out of my contract unless I pay 150. I explained that I have allowed them to attempt to retire these issues now for almost a whole year to no avail. The rep ***** seem to care so I asked to speak to someone else. He told me he was the only one there. I asked where is the office located. He said in ****! But the numbers Ive used to contact people are all local!

  

  Business Response

  Date: 08/22/2022

  Thank you for notifying us of this customer's complaint. We regret that we have not yet resolved the customer's pest issues and are eager to address this. Our Branch Manager, *******, has been attempting to reach the customer to set up a time to personally inspect the customer's home and determine how we can improve her results. This visit would free of charge. We encourage the customer to please call our office at her earliest convenience to set up this appointment. If our Branch Manager determines we will not be able to resolve the customer's pest issues, we will discontinue her service and waive the early termination fee. We hope to hear from the customer soon.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Fox Pest Control for 4 years. From the very start, I have had them treat the outside, inside the basement and laundry room and the Shed outside that is attached to my house. I always have to schedule an appt on a Sat that I am off, so I can let them inside the house. I arranged to have them come on Sat. 7/30/22 between 9am-12p. I live at the end of a dead end and have clear visibility to the front and back of the house. When someone pulls up, I know it. My car was in the driveway. I waited and waited and at 12:15p when no one showed up, I called the company who told me they came at 9:15am.I told them I was home, I kept looking out the windows in anticipation of their coming. The protocol is they call 30 min's before to let the customer know they are on their way. I never received a call, they never came inside, nor did they go into the shed to treat the shed.They are demanding full payment of $156. I cancelled any further treatments and graciously offered to pay half the amount for a partial treatment. I work 6 days a week and my time is limited. They told me they could come back another day, but would not give me a more exact time they would be there, therefore, I would once again have to waste half a day waiting around, when I already did that. They are refusing to take partial pay for a partial treatment and expect me to commit to another half of a day waiting. I refuse to do that and am willing to pay for the partial treatment in the amount of $78. Again, they are demanding full payment and expecting me to be at the house without a specific time of their arrival other than a 4 hour window.

  

  Business Response

  Date: 08/16/2022

  Thank you for informing us of this customer's complaint. We apologize for the unsatisfactory service she received at her last treatment. We would be happy to return to the customer's home to complete the remainder of her service and address her concerns. However, since the customer has indicated this is not convenient for her, we are honoring her request and have decreased the service charge by half. The customer's account is currently closed, but if she ever wishes to resume service, we will be happy to work with her again and pledge to give her a better experience. We appreciate the loyalty she showed us for many years.
  Sincerely,
  *****************************
  Customer Relations Manager

  Customer Answer

  Date: 08/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will await an updated **** that would adjust the $156.06 charge to half the amount, which would be $78.03
  
  Sincerely,
  
  *************************