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Business Profile

Tree Services

SavATree, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 28, 2024, I prepaid for my neighbors' summer fruit tree spraying. My neighbors of 47 years are Dave and Linda Crotty, residing at **** * **** **** ****** **** ** *****. After I had hired SavaTree to do some work, my neighbor called them to give her an estimate and hired them to spray 4 fruit trees twice during late spring and early summer, which I paid for. Both treatments were done after calling to remind them each time. All of the fruit is inedible. Not only wormy, but rotten and mildewy inside. I sent pictures to the arborist and followed up by calling their Salt Lake 0ffice. It is over 48 hours and no one has gotten back to me. Now, all three of the Utah locations for SavaTree immediately disconnect after dialing the numbers. The original bill was for $1038.80, but only a portion of this was for spraying the fruit trees as I also paid for my neighbor's ash tree to be injected for preventive Emerald ash borer treatment. I believe, but am not certain, that the fruit tree spraying was $450 to $500 of the total bill. The paperwork was left with my neighbor, but I do have my American Express statement and photos of the fruit. A refund would be in order, but it does not take into consideration the loss of the fruit which my neighbors have always used. David sprayed these trees until last year when age and health became an issue. Linda is 95 and David died this April just shy of 98.

    Business Response

    Date: 09/10/2024

    I have spoken to the branch manager and asked him to research this complaint.

  • Initial Complaint

    Date:02/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple bills from this company saying I owe them $600. I never requested or received services from this company. I have called and sent several emails, but they continue to send me bills. Now they are threatening to go to collectors. I’m not sure what else to do.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a scale treatment performed on a few of my affected trees in 2023 by Atlas Tree Service. Since SavaTree bought the company and they merged, I received a notice of a 2024 services agreement; as in an automated subscription of services that I never asked for nor never agreed to. It says my services will automatically renew unless I notify them to cancel.
    As irritating as these aggressive marketing tactics are - putting the onus on me - I did contact them two months ago saying I did not sign up for, nor did I want any ongoing services. The person I talked to said, ok, they would take me off the list.
    Now, two months later I have received the same 2024 services agreement I never signed up for.

SavATree, LLC is NOT a BBB Accredited Business.

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