Complaints

This profile includes complaints for Pluralsight, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pluralsight, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pluralsight, LLC

  182 N Union Ave # 200 Farmington, UT 84025-2907

• 

  Pluralsight, LLC

  42 E Future Way Draper, UT 84020-9858

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8th December 2024, I renewed my subscription to the ********** online learning platform, which had been acquired by ************************ previously. The renewal of my annual subscription cost $248.08. On 10th January 2025, Pluralsight sent me and other ********** customers emails stating that ******************** was terminating previously promised lifetime course access: "lifetime course access license to the software-as-a-service (****) offering of A Cloud Guru on February 1, 2025 due to the plan being retired". I contacted Pluralsight customer service for help, asking to terminate my subscription and for a refund, less the days that had already passed. Pluralsight sought to justify this decision using a clause they added to the terms and conditions, stating they can terminate access "for any reason or no reason". Does that sound fair? If they knew this change was coming, why let me renew in December, and get barely 2 months into my subscription before making this change? I was offered a pro-rata refund of $211.24 on 14th January 2025. I sent a reply to accept this offer on 15th January 2025, but was emailed again on 16th January 2025 asking if I had reviewed the message. I replied again to this, stating I had replied the previous day and accepted the offer. On 18th January 2025, I received another email stating that my support request was being automatically closed due to me not replying. I replied again to state this was not the case. I cannot get through to Pluralsight on the phone; holding music plays for exactly 5 minutes, regardless of the time of the call, followed by a voicemail request. The live chat link Pluralsight has sent me has never returned anything other than an out of office message. Pluralsight has had no issues replying to my support emails in the past. I thought they had done the right thing offering me a pro-rata refund, but they appear to be engaging in behaviour that makes this impossible to accept. I want the pro-rata refund and no future renewals.

  Business Response

  Date: 01/21/2025

  Hi ****, 

  Thanks for opening this request with the BBB. 

  I am very sorry for any inconvenience and issue here. Your support request for ticket no. ******* has no further replies from your account after your initial message on January 10. This is why the request was closed out. 

  I'd be happy to provide a full refund for your renewal amount. To clarify the email you received about termination, this was relating to the purchase on courses outside of your subscription. Your subscription was not going to be terminated but the access to individual courses that were purchased to access A Cloud Guru. While the A Cloud Guru product will be migrated to Pluralsight, this email that was issued to you was not to inform you that your subscription was being terminated. 

  We will respond further in the initial support ticket to inform you that we will be providing a full refund for your subscription purchase. Apologies again for any inconvenience caused. 

  Please let us know if you have any further questions.

  Thank you, 

  *******, Pluralsight support. 

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pluralsight is in direct violation of my rights as a consumer, per the New York State Senate Bill S1475A. They need to respond to this complaint immediately. I canceled the trial after 2 days of signing up because it was not useful to me. The cancellation process is not straightforward; it is through a live chat agent that asks for the reason why you're cancelling. I provided the reason and didn't get a response back so I assumed that the trial was canceled. However, today I noticed that I got charged for the subscription that I had already cancelled. I contacted Pluralsight right away and the live agent said that I had to contact their support team via email *************************************** I still have not heard back from them yet, even though they said that their support team works "24x7x365".

  Business Response

  Date: 05/14/2024

  Hi ******, 

  Thank you for submitting this to the BBB. I apologise for any inconvenience caused and the delay in the response from our support team. I can confirm that in ticket 1657161 your subscription purchase has been refunded, the subscription refunded and your payment method removed from your account. 

  We do apologise for the frustration and delay caused. 

  If you do have questions for support, please do contact us here or via your ticket 1657161.  

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled my subscription in May (2023) and received no confirmation other that it showed up in my online account. It magically reappeared and I was charged for $449 today. Cancelled again and, AGAIN NO CONFIRMATION other that it shows in the account that it is cancelled. It's a SCAM to ETERNALLY charge people.

  Business Response

  Date: 10/04/2023

  Hello *****,
  
  We appreciate you taking the time to contact Pluralsight. I would be happy to assist you with this refund request. 
  
  You opened Support Ticket # ******* today. In that message I shared that there's no account under ************************ and asked for further details to locate the account and charge in question. Once we have found this, we will be able to issue a complete refund for this charge. Can you please reply to ************************************ via Ticket #*******?
  
  Once we have the needed payment details or relevant email address, I will issue you a full refund, as requested. We look forward to helping you further!  
  
  Best, 
  ***** P. (She/Her) 
  Pluralsight | Senior Product Support Representative 

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pluralsight's A Cloud Guru service has several courses to prepare you for technical certifications. Unfortunately the content that they claim should prepare you doesn't have any of the information you need to pass the test. There are several instances of things in the test that these study materials don't cover in the slightest. The most egregious is a course they have claiming you don't need to worry about a specific topic as it is "Not on the test". Much to my dismay it was featured significantly on this test. I specifically avoided that studying that topic in favor of the other ones they told we were on the test. The videos are their most "Up to date" topics, but are so wildly different than the material that you need to study that there is no reasonable way they are able to claim that this is study material for the tests in question in good faith.

  Business Response

  Date: 08/16/2023

  Hello,
  
  Thank you for bringing this complaint to our attention. I have reviewed this user's account and confirmed that their purchase was made in October 2022. They made no attempts to reach out to Pluralsight/A Cloud Guru Support regarding their dissatisfaction until the day before this complaint was submitted. Per our Terms of Use, we are not required to issue refunds. However, we have made an exception for this user and issued a full refund to their account. The customer has been reached out to with this confirmation in the request they submitted to our support team [*******].
  
  The customer can reply to their ticket or reach out to us at *********************** if anything remains unclear or if we could assist them with anything further; We're happy to help however we can! 

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled through the website long ago but they continued billing me. I acknowledge that I probably should have more closely monitored my bank account and noticed, but it's been an extremely rough couple years.I would like a refund of the amount paid back to when I last logged in and used the service. This should correlate with when I requested cancelation.

  Business Response

  Date: 01/24/2023

  Hello,

  I understand the learner is seeking a termination and refund of their subscription. This is something we can process on our end, however, we will need the learner to contact our Support team ********************************** from the email address that is on their account to request this. 

  We look forward to hearing from them! 

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Pluralsight subscription back in 2021. Since I got Pluralsight from employer I cancelled the membership. On August 27, 2022 my credit card was charged for $210.94. I was not able to catch it until December 2022. I went to Pluralsight to check my account details. I cannot access my account. Tried to use forgot password for my two email addresses ******************* and ********************** I did not get any email to reset password. This meant I do not have account with them. I contacted credit card company. They told me to contact them at ************. There was no option to check on individual account and no way to talk to agent. I went back to my credit card company to dispute. They told me that my 60-day window expired. I also send message to Pluralsight using the form on their website. No response. I am requesting BBB to help me to get refund of $210.94 and remove my card for further renewals.

  Business Response

  Date: 01/09/2023

  Hello!

  Thanks for letting Support know. We have been unable to locate an active subscription or charge on both email addresses provided. However, we would be happy to search our billing system for this account and charge. To do so, we will need the learner in question to contact us from the email address on their account. If they cannot contact us from their email address, or if they do not know what email address they used, they can provide us with their payment information in order for us to locate the charge.

  Please ask the learner to provide the following to [**********************************]: 

  Last four digits of Card:
  Type of card (ex: ***** MasterCard, AmEx):
  Billing Address:
  Full name that appears on card:
  Date of the last charge:
  
  If they used PayPal, we will need the invoice number (P-0###) and the PayPal Billing Agreement ID which can be found in their PayPal account. We can provide additional instructions if needed.

  Let us know if you have any questions!

• Initial Complaint

  Date:09/26/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service keeps renewing. It tried to discontinue the service last year. We do not use it anymore. We dont want to use it this year either. I asked for them to cancel the service last year. I just dont want to be changed for the service that I do not desire or use. I have asked to discontinue the service and not be auto renewed or changed again. My company cannot afford this luxury.

  Business Response

  Date: 09/26/2022

  The last record of contact we have from **** under the provided email address was dated November of 2019; it was a pricing inquiry only. I do see in our Salesforce records our Sales Team attempted to email **** as recently as April, 2022 to verify if the account contact address is still correct, with no reply that we can see. 
  
  In order for the Support Team to help **** cancel this business subscription, they will need contact their account representative via ********************************* If they do not receive a response there within 24 hours, they can contact **************************************** and reference Ticket #*******. 

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18130878
  
  I am rejecting this response because: I have been requesting this service be stopped since at latest October 9th of 2020. In my email I state "Once again.  We are not renewing this service.  We dont want this service and because of Covid we cannot afford this service.  We cancel. We opt out.  We dont want this service. "Thanks for reaching out to us about this. We've processed your request to not automatically renew your subscription for the next annual renewal.", which you did in fact auto-renew and bill me for another year of access. I again say in later emails I do not the service and stop renewing me. Once again. 

  I would like the charges from 2021 refunded now. 

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/28/2022

  **** has provided a copy of the email sent to the Accounts Receivable team in 2020 requesting termination of the auto-renewal. Support has provided this email, and the contact information for **** to the Sales and Accounts teams to reach out to resolve the issue with ****. Email informing **** of this was sent at 8am on 28 September 2022. 

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18130878
  
  I am rejecting this response because: I do not need to talk to sales people who cannot resolve the issue.  I would like a refund of the 2021 charges and a cancellation of the ********************************************** 2020 and the company acknowledged my wishes in the email that I have provided them.  I did not want it in ********************************************************************************* 2020. Please issue a refund and a letter stating that we are not responsible for the charges in 2022.  That is what I need.    

   

  **** has provided a copy of the email sent to the Accounts Receivable team in 2020 requesting termination of the auto-renewal. Support has provided this email, and the contact information for **** to the Sales and Accounts teams to reach out to resolve the issue with ****. Email informing **** of this was sent at 8am on 28 September 2022
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/29/2022

  Hello,
  
  I appreciate your reply. Because the Support team cannot issue refunds for business subscriptions or cancel business plans, you will need to email ******************************** our Accounts Receivable team. They can terminate your current business plan and process your refund request. Please feel free to reference Ticket #******* to the team, so they can have additional context. 

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18130878
  
  I am rejecting this response because: I have emailed that suggested email address on the 29th of September at 11:45 am and referenced the ticket number you supplied.  Is is now October 4th.  I have received no response. I have received no email or phone call to resolve the issue.  The website states that there is a 24 hour response to these issues.  I have waited.  You have not responded. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/06/2022

  Thank you for letting us know you submitted that request. We are working with AR and the Sales team to get this issue resolved appropriately. Please continue to follow up on the open request number ******* to seek reimbursement. I apologize for the confusion created by previous responses from these teams. 

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pluralsight subscription auto-renewed on 6/24/2022. Company does not send out emails alerting the customer that their account is about to auto-renew, but sends an email when they have charged your card for another year's subscription. If you cannot notify a customer that their account is about to auto-renew, a customer should have the option to cancel the subscription for a set period of time after the subscription automatically renews- (like within 2 or 3 days) I tried to cancel the day the account auto-renewed and I'm stuck with another year of this service that I do not use. Not sending emails telling a customer that their subscription is about to auto-renew, but sending an email after charging the card, and not allowing the customer to cancel the charge is a deceptive business practice.

  Business Response

  Date: 06/27/2022

  Hello! Pluralsight does strive for transparency of the auto-renewal policy by stating it in Pluralsight’s Terms of Use (which requires a user’s agreement prior to activating a subscription), by highlighting it in the Account page of the user's profile, and by mentioning it during the checkout process for both trials and subscriptions. We do also send emails to users before their subscription renews. This particular users was sent a renewal reminder email back on May 10th, 2022.

  This user just recently contacted the Pluralsight product support team on June 24th, 2022, and the user was issued a refund for the subscription charge on June 24th. 

  Please let us know if we can provide any further assistance by contacting [email protected].