Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount of money I paid and misled. Wrong information given to me and my husband for our daughter

  Business Response

  Date: 08/20/2025

  Hi ******! Thank you for reaching out and sharing your concerns. We regret that your daughters experience with the Pompa Program has not met your expectations and understand the frustration this situation has caused you and your family.According to our records, the purchase was made on February 6, 2025, while the refund request was submitted on April 10, 2025, and a claim was later filed on June 17, 2025. Unfortunately, this falls significantly outside of the seven-day cancellation and refund policy outlined in the agreement. We also want to note that the charge is now being disputed directly with your bank, which prevents us from processing any refund at this time, as the funds are currently held until the dispute case is resolved.Throughout your daughters time in the program, we worked to provide multiple accommodations to support her journey, including a swap from Mito Methylator to the ** line, coaching adjustments around supplement reduction and simplified intake, and extended support options after missed calls. While our coaches strive to provide the highest level of care, there is a lot of gray area when they do not have all the information necessary, which makes it difficult for them to accurately assist and provide the best outcomes possible.We remain committed to resolving this matter once the dispute process concludes. In the meantime, if you have additional questions or concerns, please contact us at ************************************************************ or call **************. Our team is available Monday through Friday, 8 AM to 5 PM MST.Thank you for your understanding.

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $7000+ for the Pompa Program and during my second detox "on days" I noticed a rash on my eyes. I told my health coach about it and she told me to skip a detox. The following detox "on days" the rash spread from my eyes to my arms and finally in July it spread to my neck. I sent pictures to my health coach and she finally told me to stop all supplements. It's been almost three weeks and the rash is finally starting to lighten up, but it's still there. I asked for at least half my money back, but they won't refund any money and they tried to give me store credit and reassign me to a new health coach. I felt I was trying to be fair by asking for only half the program money back, but they will not give me a cent back, even though it's not my fault!

  Business Response

  Date: 08/18/2025

  Hello ******! Thank you for sharing your experience with us. Were truly sorry to hear about the challenges you faced during your detox phases and understand how concerning the rash must have been for you. Your health and well-being are our top priorities, and we regret that your experience did not meet your expectations.Upon review of your case, we note that during the very early stages of the nutritional phaseonly two weeks into the programyou expressed distress about not losing weight and made concerning statements about potentially harming yourself. Your health coach immediately prioritized your safety and well-being while continuing to provide program guidance.When you later reported a rash around your eyes, your health coach advised skipping a detox cycle. As symptoms persisted and spread, you were instructed to stop all supplements entirely. This guidance was given to address your symptoms promptly and minimize any further discomfort. We also offered store credit and the option to be reassigned to a new health coach to ensure you had continued support and resources to reach your health ******** outlined in your client agreement, program payments are non-refundable after the initial cancellation window has passed. While we understand you were requesting a partial refund as a resolution, we are unable to offer refunds outside of the agreed-upon terms. The store credit and reassignment offer were provided in good faith as alternative solutions to continue supporting you in your health journey.We truly value your feedback and will review your experience with our team to identify ways to improve our approach and support for clients in similar situations. If you would like to continue with a new coach or explore other program modifications that may work better for you, please dont hesitate to contact us at ************** or ************************************************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.Thank you again for bringing your concerns to our attention. We wish you the best in your continued recovery and health journey.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23744420
  
  I am rejecting this response because:

  Your 7 day return policy isn't sufficient enough time to know how your product is going to possibly negatively affect a person. 

  The fact that you have brought up very personal information about my mental state while on your product is proof of how wreckless and insensitive your company can be. Your product was causing the harmful thoughts and I thought my sessions were confidential so that's a breach of privacy! This is further proof that this program was not for me and yet another reason I feel that you should at least refund half my money. 

  In email correspondence I expressed my distrust in your program after having the rash, and furthermore thank you for reminding me of the mental health challenges your products gave me.

  I don't understand why you refund some people, but not me after clearly seeing the product has produced such negative affects for me. 

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 08/20/2025

  Thank you for taking the time to share your concerns with us ******. We truly value your feedback and want to acknowledge the challenges you have experienced during your time in the program.We also want to thank you for accepting the offer extended to you. While we understand your dissatisfaction and the difficulties you described, we appreciate your willingness to work toward a resolution with us.Please know that your feedback will be carefully reviewed as we continue to refine our processes and support. Our intention is never to cause harm or discomfort, and we are committed to improving how we serve our clients moving forward.Thank you again for your honesty, your feedback, and for giving us the opportunity to resolve this matter.

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/31/25 I purchased the program amd explained that I had alot of allergies so they sent the hypo allerginic. I didn't receive products for awhile. Met my coach april 4th. Started raking supplements april 14. April 24 complained of terrible swelling all over. Coach and I tried to adjust but it got worse. May 13rh i asked to cancel. 6/2 went into hospital. 6/7 i asked coach for refund. Coach replied 7 day refund. How can it be 7 days when you dont even get products within that time. I ended upgetting Surgery 6/6 and 6/9.

  Business Response

  Date: 08/15/2025

  Hello *******! Thank you for sharing your experience with us. We’re truly sorry to hear about the health challenges you’ve faced during your time in the program and understand how difficult this period must have been for you.
  As outlined in your client agreement, refunds for termination of the program are only available if cancellation is requested within seven (7) calendar days following the payment. Unfortunately, since your cancellation request was made outside of this seven-day period, the payments are considered non-refundable, in accordance with the terms of the agreement.
  We also want to note that your health coach reached out to you multiple times in an effort to address your concerns and support you through the program; however, we have not received a response from you.
  We understand your concerns regarding the timing of when you received your products, and we will review our processes to ensure better communication and clarity for future clients. Our goal is always to provide the best possible support, and we regret that your experience did not meet expectations.
  If you have any further questions or would like to discuss your case in more detail, please feel free to reach out to us at ************** or ************************* Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  Thank you again for bringing this to our attention, and we apologize once more for the inconvenience caused.

• Initial Complaint

  Date:07/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr ***** is a FRAUD! This whole program is a scam. I purchased two test kits, one for myself and one for my husband. Mine lit up the darkest color when I did the urinalysis. I thought that was kind of odd so I used purified water that had been double filtered (one with a ******) and it lit up the same dark red. These urine tests are rigged to get the worst results leaving patients scared and willing to do whatever it take to get their (supposed) terrible health in order. He gives true holistic, functional and naturopaths a bad name by his snake oil tactics.
  
  I can provide a video of the testing

  Business Response

  Date: 07/29/2025

  Hello *******!
  Thank you for sharing your concerns. We’re genuinely sorry to hear that your experience with the ***** Program did not meet your expectations. We take feedback like yours seriously and aim to address any issues or misunderstandings that arise.
  We want to make it clear that we are not here to scam anyone. The ***** Program has helped many individuals improve their health and regain control of their lives. Our goal is to offer valuable support and solutions for those seeking to enhance their well-being.
  Our test kits contain a solution in the vial that reacts with the concentration of malondialdehyde in your urine. Malondialdehyde is a bi-product of cellular inflammation. From this, we can accurately assess if there is an issue with the way your cells are behaving.
  We also want to remind you that we offer a 30-day money-back guarantee for the test kit purchase.
  We have received your request for a refund; however, after that, we were notified that a dispute was filed regarding the consultation purchase. While we are fully prepared to issue the refund, the funds are currently held due to this open dispute, which prevents our system from releasing them at this time.
  If you have any specific concerns or questions, we encourage you to reach out to our team at ********************* or call *************** We are here to listen and assist you Monday through Friday, from 8 AM to 5 PM MST. We understand your concerns, and we’d like to clarify the process for you.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding The Pompa Program
  Concerns, Issues, and Recommendations
  I am writing to formally express my concerns regarding The Pompa Program. Over the past several months, I have participated in or observed the program, and I believe it is important to outline several issues that have affected my experience and, I suspect, the experiences of others as well. I trust that by bringing these matters forward constructively, improvements can be made for the benefit of current and future participants. My wife and I joined the Pompa Program back in December of 2024, paid in full and I addressed my initial health issues with an on-boarding person who assured me that I was a perfect fit for the program with the medical issues, i.e. Diabetes, Rheumatoid Arthritis, Gut issues, etc. The on-boarding person said that their clients had great success and stated that if I did not see the results I was looking for after completing the program that I could receive a refund. No one from the Pompa Program has ever stated that there may be other things that supplements may have to be purchased for. They simply were not fully transparent. They never stated that I may not get the results in the 5-month prescribed period of the program until once my wife and I were in all the way. The only improvements I saw were from my own dietary changes. However, when I did the diet the Pompa Program suggested, I developed Hypothyroidism. My blood sugar rose dangerously high while on a mostly high protein diet with little to no carbohydrates. The inflammation in my body has gotten much worse and I believe I have literally gone in reverse despite following the program to the letter. I am asking for a full refund! I will say that the coach was very nice and seem to genuinely wanted to help me with my health issues.

  Business Response

  Date: 07/24/2025

  Hello ******! Thank you for sharing your experience. We regret that the Pompa Program did not meet your expectations. While we understand your dissatisfaction and frustration, we believe the program was delivered with the intention of helping you achieve your health goals. Many clients have experienced positive outcomes, but we acknowledge that individual experiences can vary, and we deeply regret that you did not see the same results.As a reminder, there is a 72-hour refund policy, as outlined in the agreement you signed when you enrolled, and refunds are not issued beyond that period. However, we are happy to discuss your concerns further.If you have any further questions or need assistance, please don’t hesitate to contact us directly at ************************ or **************. Our team is available Monday through Friday, from 8 AM to 5 PM MST, and we are here to ensure your experience is positive and helpful.

  Customer Answer

  Date: 07/24/2025

  
  
  Complaint: 23645514
  
  
  
  I am rejecting this response because: There is no way any individual could ever know if they are satisfied or dissatisfied in that short of time frame. Your screener assured me that if I was not satisfied with the results that I could get my money back. You smooth talk your clients into taking there money with a lot of polished speek and then burn them with your shady legal speek. I will tell everyone I know and the general public through social media about this. Don't do a great presentation on the front end knowing the results are not typical so your organization can profit off of folks trying to get well!
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Pompa Program late last year for almost $7,000. I was told it would be a 3 phase process that would last 5 months and would be worth it because it would eliminate my fatigue, brain fog, digestion issues, among other struggles. During the process, I was told the worsening symptoms would subside as I continued the program. As other issues arose, I was encouraged to buy more and more supplements and items from other businesses that may possibly help. Nothing did. Around 3 months into the program, I expressed how painful my liver was. I was told, that too, was part of the process and would subside in time. Upon waking one morning feeling as if my liver was going to explode, I immediately stopped all the supplements. The following day, the pain had already begun to subside. This program did not help as promised and only made my health struggles worse. I think the world should know this will not help as they promise and it’s a massive waste of time and money.

  Business Response

  Date: 07/24/2025

  Hello *****!
  Thank you for sharing your experience with us. We are truly sorry to hear that the Pompa Program did not meet your expectations and that you felt your health struggles worsened during the program. Your feedback is valuable, and we deeply regret that your experience did not reflect the positive outcomes we strive to provide for our clients.
  We understand how frustrating it must be to feel that your health concerns were not addressed as you had hoped. It is never our intention to cause any harm or exacerbate existing issues, and we are sorry to hear that you felt the program did not provide the support you needed.
  We acknowledge that you chose to discontinue the supplements and decided to pursue another path for your health. While we respect your decision, we believe the program may have been more effective if given the opportunity to fully progress, as intended. We are committed to supporting clients through the complete process, and we regret that this was not the outcome in your case.
  If you have any further questions or need assistance, please don’t hesitate to contact us at ************** or ************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST.
  We wish you the best on your health journey and hope you find the support that works for you.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 26th of 2025 I agreed to a charge of $20,240.00 for a Supplemental Care Program with the Company "Pompa Program". In less than 2 hours I discovered that the "Pompa Program" had over 226 total complaints in the last 3 years with the Better Business Bureau with only a mere 59 complaints closed in the last 12 months.
  
  On Friday morning May 27th of 2025 I exchanged messages with an representative, a coach of the Pompa Program stating that we wanted to Cancel the Program by texting the following to this representative of the company: "*********, we have decided not to move forward with the program. I am sorry for the inconvenience." The representative stated the following: "no inconvenience at all, thank you for letting me know. i wish you the best.". This should have initiated a refund since the representative acknowledged the cancellation of the program when I stated I did not want to proceed with the program and ********* not only acknowledged the receipt, but wished us the best.
  
  Then on Thursday evening July 3rd of 2025 I noticed I had "in fact" been billed for the $20,240.00 charge which I had previously been informed would not happen. I was traumatized by this new information. I have had both extensive surgery and 8 months of Chemotherapy for Stage 3 Ovarian Cancer that has spread. This additional strain is extremely unhealthy for my recovery. I have all the documentation needed to prove I asked for a Cancellation of the transaction within the 7 day grace period with the originating company for the charge. They state in documented form that the charges can be cancelled if requested within the first 7 days. That should seal the investigation and initiated a refund of the $20,240.00 charge.
  
  Pompa Program called at 11:54AM on Tuesday July 8th 2025 to stated they were refunding the full $20,240.00. AS OF MONDAY JULY 14TH THERE HAS BEEN NO REFUND GIVEN SO THEY LIED.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the Pompa Program three months ago. and the supplements issued by have provided no benefit but only acerbated my health issues and caused a further detoriation of my health. My kidneys have been damaged to the point of feeling pain almost constantly.
  I need a complete refund for the ineffectiveness of the supplements and for the demage caused to my kidneys.

  Business Response

  Date: 07/08/2025

  Hello ****! Thank you for reaching out and sharing your experience with the Pompa Program. We are truly sorry to hear about the health issues you’ve encountered and sincerely regret that the program and supplements did not meet your expectations.We want to assure you that our supplements are designed with the goal of supporting overall wellness and cellular health. However, we understand that individual experiences can vary, and it is never our intention to cause harm or exacerbate health concerns.Please know that we are actively investigating your case. Our team has already sent you an email to notify you about the investigation process. We are committed to thoroughly reviewing your situation and will keep you updated as we work towards a resolution.Once again, we sincerely apologize for the difficulties you've faced. We are dedicated to addressing your concerns in the most thorough and supportive manner possible.Thank you for your understanding. We will be in touch as soon as we have further information. In the meantime, please don’t hesitate to contact us at ************** or ************************* Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agents for the POMPA PROGRAM misrepresented the REAL Benefits of the Program and the INTEGRITY of the Science. They also misrepresented the BBB status of the Company and the Supposed success or failure of the Program for the Parcipitants. I have Stage 3 Cancer and these individuals basically said they had a treatment that was more effective than Chemotherapy because it was on the Cellular Level. There is No Science to Prove Their Claims. I Paid over $20,240.00 for a Worthless Product. They prayed on my fears and on a person in their 70s.

  Business Response

  Date: 07/07/2025

  Hello ****! Thank you for reaching out and sharing your concerns. We truly regret that your experience with the Pompa Program has caused frustration, especially during such a challenging time. We take your feedback seriously and want to address it with transparency and care.First, we want to clarify that you’ve recently enrolled and have not yet started the program. The Pompa Program is based on established science focused on supporting cellular health, but it is not a substitute for medical treatments like chemotherapy. Our goal is to provide tools for overall health and wellness, and we always recommend working closely with your healthcare provider.We apologize if any information provided by our team caused confusion. It is never our intention to mislead or cause distress. We are committed to addressing your concerns and ensuring that any misunderstandings are resolved.A claim has been opened on your behalf, and we are actively investigating the matter. Once the investigation is complete, we will reach out to discuss the next steps.In the meantime, please don’t hesitate to contact us at ************** ** ************************. Our team is available Monday through Friday, from 8 AM to 5 PM MST. We appreciate your patience and look forward to resolving this matter with you.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother recently purchased the cellular damage testing kit. The testing supposedly tests for a substance that is created as a byproduct of lipid propitiation to assess for “cellular inflammation”, this test IS real but it costs at a minimum $300 not the $120 they sell it for. Well I dropped the vial and my entire floor is dark red so I guess even my floor has cellular inflammation? No person I’ve found on the internet ever tests anything less then poorly- including my floor. This testing is a lie and this company is taking advantage of people who don’t have a medical/science background and don’t understand how this testing works. They even advertise that people don’t need to understand the science behind inflammation and their testing methods like what? This company is creating FAKE problems using FAKE testing and then asking $14,000 for a detox cleanse. These test kits are not real and this companies solutions to fake problems are crazy expensive and that’s the scheme

  Business Response

  Date: 07/08/2025

  Hi *****! We’re sorry to hear that your mother’s experience didn’t meet our expectations. Unfortunately, without her email address, we’re unable to locate any records of her transactions or interactions with our company, which makes it difficult for us to identify areas where we can improve or assist.
  The Cellular Inflammation Analysis, including the test kits, is based on established scientific methods designed to provide individuals with insights into their health. We understand that health tests and their results can sometimes be confusing, especially when they’re not clearly explained. Our goal is to offer valuable information that helps our clients better understand their health, and we sincerely apologize if our communications were unclear or didn’t fully address your concerns.
  Regarding the issue with the testing kit, we’re genuinely sorry to hear about the incident with the vial. It’s important to note that this test, like any diagnostic tool, should be used according to the included instructions. If you have any concerns with the test or its results, we encourage you to reach out to our team directly so we can clarify any misunderstandings or provide further guidance.
  If you feel that the product didn’t meet your expectations or you’re dissatisfied with the results, we’re happy to address the issue, including exploring refund or alternative options. Please don’t hesitate to contact us at ************ or via email at *********************, and we’ll ensure that we review your mother’s case and provide the support you need. Our team is available Monday through Friday from 8 AM to 5 PM MST.
  Wishing you continued success on your healing journey.