Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13, 2023 we made a payment to Goldman Sachs Apple Credit Card through *********** GS claims that they never received the payment so In good faith we sent a duplicate payment on Feb. 28, 2023 expecting to be credited for the first payment. We sent a proof of payment from Chase to GS along with copies of our checking account statements showing that two payments had been made for the same amount 2 weeks apart as stated above. We've called numerous times over the past month. We have to deal with different reps each time who open disputes for ** and the only thing that ever happens is that we're sent a form letter email stating that they don't have a record of the first payment. We have not been able to breakthrough this level for a resolution. We feel GS is just waiting for us to tire of this and go away!

  Business Response

  Date: 04/20/2023

  Goldman Sachs Bank *** (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on April 13,2023. The Bank appreciates the opportunity to address the concerns raised by **************** (the Customer) related to a payment in the amount of $568.85.
  The Bank conducted an investigation and confirmed no Bank error occurred. The Banks records indicate that the Co-Owner on the account initially contacted the Bank on April 05, 2023, and April 13, 2023, to inquire about a payment made on February 13, 2023 in the amount of $568.85 not being applied to the account.The Bank was unable to locate the payment using the bank statement provided by the Customer. The Bank sent the Co-Owner an email detailing the inquiry outcome. 
  The Bank conducted a review of interactions and was unable to locate any record of mistreatment or misinformation provided by a Bank representative. The Bank contacted the Customer on April 19, 2023, and verified the Customer made a bill payment. The Customer will contact their financial institution to obtain the needed information to locate the bill payment. The Bank will continue to work with the Customer to locate and apply the payment to the account.
  Based on the above details, we kindly request this complaint be closed.

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19932110
  
  I am rejecting this response because:
  
  *********************** Tango

  Customer Answer

  Date: 04/26/2023

   

  The reason why I chose 'reject'  for the statement from Goldman Sachs is that we are still waiting for a conclusion to their investigation of the matter.  they have requested additional documentation that we have provided as well as our facilitation of a phone call from our banker to the ** representative explaining that the 2/13/23 payment was sent and acknowledged as received by **.

   

  Business Response

  Date: 05/05/2023

  Goldman Sachs Bank *** (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on April 27, 2023. ******** appreciates the opportunity to address the concerns raised by **************** (the Customer) related to a payment in the amount of $568.85.
  As provided in the previous response, the Bank conducted an investigation and confirmed no Bank error occurred. ********s records indicate that the Co-Owner on the account initially contacted the Bank on April 05, 2023, and April 13, 2023, to inquire about an ACH payment made on February 13, 2023, in the amount of $568.85 not being applied to the account. ******** was unable to locate the payment using the information provided by the Customer. The Bank sent the Co-Owner an email to detailing the inquiry outcome.
  ******** conducted a review of interactions and was unable to locate any record of mistreatment or misinformation provided by a Bank representative. ******** contacted the Customer on May 02, 2023 and spoke with the Co-Owner and the ********* financial institutions bill pay department and verified the payment was sent as an ACH on February 24, 2023. A confirmation number was also provided, and the Bank confirms it could not be used to locate the ********* payment. The Customer should contact the financial institution with any questions regarding the payment, and where the payment was sent to.
  Based on the above details, we kindly request this complaint be closed.

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 19932110
  
  I am rejecting this response because the problem still remains.  The amount in question was deducted from my checking account and paid on line by ********** to Goldman Sachs on Feb. 14, 2023.  ********** has spoken to the **S representative and provided proof of payment, transaction, trace numbers, everything that **S requested from **. I am not a banker and do not know how to recall a transaction from the online universe.  I do not believe that I should be taking this loss.  Perhaps it is time for **S to negotiate this with ********** and credit me.
  
  *********************** Tango

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my online savings account was locked for no reason, and they told me they need to verify my information, and it would take me months for them to finish the review, which is ridiculous. My money is just in the air, and i do not know what is happening to my money, I don't know if it is safe, or will i get my money back.

  Business Response

  Date: 04/17/2023

  BBB Response **** ID ********
  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 11, 2023. The Bank appreciates the opportunity to address the concerns raised by ***** **** (the “Customer”) related to a closure of their Online Savings Account (“OSA”).
  On April 7, 2023, the Customer initiated a transfer from their OSA to an unverified linked account. On April 10, 2023, the Bank identified security concerns with the Customer’s identity and restricted the account, per the Deposit Account Agreement. The same day, the Customer contacted the Bank regarding their account access. The Bank was unable to verify the Customer via phone. As an alternative verification method, the Bank requested an Affidavit of Identity (“AOI”) from the Customer; however, the Customer declined the AOI. The Customer requested to close their account and have the funds transferred back to the funding account. The Bank completed the closure and submitted the transfer on April 12, 2023.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APPLE CARD/GS BANK USA
  
  15 U.S.C 1681 section 602 A. States I have the right to privacy.
  
  
  15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
  
  
  15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
  
  
  15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 04/17/2023

  Goldman Sachs Bank USA (the “Bank”) received the above-referenced complaint
  related to Apple Card via the Better Business Bureau (“BBB”) Complaint Portal
  on April 11, 2023. The Bank appreciates the opportunity to address the
  concerns raised by ******** ******* (the “Customer”) related to credit
  reporting for Apple Card.
  
  The Bank conducted an investigation and confirmed no Bank error occurred.
  According to the Bank’s records, the Customer opened the account on February
  04, 2022. During the application process, the Customer is provided with and
  must consent to the Apple Card Terms and Conditions, which discloses that the
  Customer agrees that the Bank may report information to the Credit Reporting
  Agencies regarding the account, which includes but is not limited to Late
  Payments, Missed Payments, or other defaults on the account.
  The Bank confirmed the credit reporting is correct and accurate, the Bank is
  obligated to report accurately to credit reporting agencies. The Bank is
  unable to remove the reporting from the Customer’s credit report. The
  Customer is welcome to contact the Bank directly with further questions or
  concerns related to the account.
  Based on the above details, we kindly request this complaint be closed.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/2023: Closed No Penalty CD acct. & instructed to have the money transferred to an outside bank. Called Marcus 4/3 to confirm and was told that it was closed and they said "as per Federal Regulations, it takes 7 business days to receive funds". Then I went to look at my account online, I didn't see it was closed and called Marcus again. Was told it was closed and I wouldn't see the closure noted on my account until the money is transferred.
  Today, April 10, I received a letter from Marcus mentioning a maturity date on this CD as 3/16/2024. I thought that odd and called Marcus again. The rep told me that the maturity date was the initial date of the CD and I can disregard the letter. Then she saw I indicated me wanting an ACH transfer and questioned that it should not take this long to get the funds. She checked further and saw the account was NOT closed. I was very upset. So now she asked me if I want to close it (when I was told, twice, it was) and I said yes and requested to speak to a Supervisor. Spoke with Supv, Suzanne, who said the rep on 4/3 gave me wrong information of it taking 7 business days and they need to educate this person further. Then the phone disconnected and she didn't call me back. (Did she hang up on me?) So I called back and spoke to another Supv., Layla who said the "transfer is in the last money stage" and that it could take 1-5 business days to receive the funds. So now I have to wait another week. They did confirm the account is now closed (4/10). This was very upsetting for me getting incorrect information, which delayed me getting my funds late. Oh by the way, be prepared to stay on hold for quite sometime.

  Business Response

  Date: 04/17/2023

  BBB Response ******
  ID ********
  
  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA
  (the “Bank”), received the above-referenced complaint via the Better Business
  Bureau Complaint Portal on April 11, 2023. The Bank appreciates the opportunity
  to address the concerns raised by ********* * ****** (the “Customer”) related to
  closure of their Non-Penalty Certificate of Deposit (“NPCD”).
  Per the Bank’s records, on April 3, 2023, the Customer set
  instructions to close their NPCD at maturity on March 16, 2024. Later that day,
  the Customer requested to close their NPCD and have the funds sent via ACH
  transfer to a linked account. A Bank specialist inadvertently informed the
  Customer that the account was closed. On April 11, 2023, the Bank processed the
  ACH transfer and closed the account. Due to the experience, the Bank will be
  providing the Customer with a credit as a token of goodwill.
  Based on the above details, the Bank kindly requests this
  complaint to be closed.
  
  

  Customer Answer

  Date: 04/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first contacted Carl at Marcus on 4/1/2023. I wanted to close my no penalty CD and transfer the money to my local Arvest Banking account. He assured me that he would take care of it and it would be taken care of in one business day. It was not so I called again and spoke with Patty she assured me that it would be handled in 2 business days it was not. I called MARCUS a third time and again I was assured it would be handled in one business day. Again it was not. I have looked at transactions online and it shows a withdrawal on Apr. 3 but the money never when into my Arvest account. It shows a transfer to Arvest (rev) on Apr. 5. that no one could explain. This account was opened in 2019 and for some reason they won't let my money go.

  Business Response

  Date: 04/17/2023

  BBB Deposits *****
  ********
  
  Marcus
  by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on April
  11, 2023. The Bank appreciates the opportunity to address the concerns raised
  by ******* ***** (the “Customer”) related to the closure of their Non-Penalty
  Certificate of Deposit (“NPCD”).
  On April
  2, 2023, the Customer requested to close their NPCD and have the funds
  transferred to an unverified linked account. The following day, the Bank
  unsuccessfully attempted to contact the Customer to confirm the linked
  account’s ownership. The Bank identified security concerns regarding the linked
  account’s ownership and reversed the transfer and restricted the account.
  On April
  5, 2023, the Customer contacted the Bank to confirm authorization of the
  transfer and ownership of the linked account. The Bank was able to clear all
  security concerns and restore the Customer’s account access. On April 7, 2023,
  the Customer requested to close their NPCD and have the funds sent via ACH
  transfer. The Bank successfully processed the outgoing transfer and closed the NPCD
  account.
  Based on
  the above details, the Bank kindly requests that this complaint be closed.
  

  Customer Answer

  Date: 04/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:04/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cards been restricted for over a month and a half and I keep passing all verifications and they keep telling me that my accounts going to be unlocked but its still under review. I filed several complaints and never received a call back. They saw stand for me updating my phone number. They put my account on restricted, but I called a few days later and they updated my number and my account is still locked. I pass every verification, they asked, and still accounts locked been happening for over a month now

  Business Response

  Date: 04/14/2023

  Goldman Sachs Bank *** (the Bank) received the above-referenced complaint related to the ** Card via the Better Business Bureau (BBB) Complaint Portal on April 9, 2023. We appreciate the opportunity to address the concerns raised by ************************* (the Customer) related to the account being restricted.

  The Bank conducted an investigation and as part of a regular account review process, the Bank placed a restriction on the account until additional research could be completed. The Bank has attempted to contact the Customer to verify the needed information but has been unsuccessful. The Bank requests the Customer contact a Bank representative by phone at **************. The Bank regrets any frustrations the Customer experienced.

  Based on the above details, we kindly request this complaint to be closed.

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19914978
  
  I am rejecting this response because: I never received a call or communication .. my accounts still restricted and I called and the representative telling me they cant help me my accounts been in review for 2 months now I did every verification asked and they unrestricted my account one and put it back on soon as I used my card I want my account unrestricted 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/25/2023

  Goldman Sachs Bank *** (the Bank) received the above-referenced complaint related to the ** Card via the Better Business Bureau (BBB) Complaint Portal on April 18, 2023. We appreciate the opportunity to address the concerns raised by ************************* (the Customer)related to the account being restricted.
  The Bank conducted an investigation and as part of a regular account review process, the Bank placed a restriction on the account until additional research could be completed. The Bank has attempted to verify the needed information but has been unsuccessful. The Customer was informed of the next step of the process on April 20, 2023. If the Customer has any further questions a Bank representative can be contacted by phone at **************. The Bank regrets any frustrations the Customer experienced.
  Based on the above details, we kindly request this complaint to be closed.

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to transfer money to my other account, but they locked my account twice for no reason. The money still within Marcus. I called them multiple times, they just simply told me that they couldn’t verify my information and ask me to send affidavit. I don’t understand why I need to self proof my identity multiple times. Why can’t they send me the PIN to the number I put under billing address. I need money for emergency use and it’s my money, yet they treated it like was not mine. I simply asking if I could close the account so that I can have my money back. They said I couldnt do anything before they cancel the restriction on my account. This is unacceptable.

  Business Response

  Date: 04/17/2023

  BBB Response **** ID ********
  Marcus by Goldman Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the above-referenced complaint via the Better Business Bureau Complaint Portal on April 10, 2023. The Bank appreciates the opportunity to address the concerns raised by ****** **** (the “Customer”) related to accessing their Online Savings Account (“OSA”).
  On April 3, 2023, the Customer initiated a transfer to a linked account via the Bank’s website. The following day, the Bank identified security concerns regarding the Customer’s identity and reversed the transfer and restricted the account, per the Bank’s Deposit Account Agreement. On April 6, 2023, the Customer contacted the Bank, and a Bank specialist incorrectly advised that an Affidavit of Identity was needed to clear the security concerns. On April 8, 2023, the Bank advised the Customer that the funds need to be sent back to the originating funding account. The Customer informed the Bank that the funding account was closed.
  On April 9, 2023, the Bank verified the Customer via phone and received confirmation that the funding account was closed from the external institution. Subsequently, the Bank removed the restrictions and successfully processed the transfer on April 10, 2023.
  Based on the above details, the Bank kindly request this complaint to be closed.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My CD expired on my account so I elected to transfer out the money to an external account. I've called several times to see where my money is and no one seems to be able to help me or know where the money is.

  Business Response

  Date: 04/11/2023

  BBB Deposits ******
  ********
  
  Marcus by Goldman
  Sachs, a brand of Goldman Sachs Bank USA (the “Bank”), received the
  above-referenced complaint via the Better Business Bureau Complaint Portal on April
  4, 2023. The Bank appreciates the opportunity to address the concerns raised by
  ****** ****** (the “Customer”) related to their Certificate of Deposit (‘’CD”).
  
  On March 29, 2023,
  the Customer closed their CD account and initiated a transfer to their linked
  account. On April 3, 2023, the Customer requested an update on their CD closure
  and transfer. The Bank informed the Customer on the processing timeframe. On April
  4, 2023, the Customer contacted the Bank again regarding their CD closure and
  transfer. The Bank advised that the transfer was still within the allotted timeframe,
  per the Deposit Account Agreement. The following day, the Customer contacted
  the Bank, and the Bank confirmed the transfer was complete; but advised the
  Customer to contact their external institution. The external institution
  confirmed the funds were on hold with their institution. The Customer was
  satisfied and did not need any further assistance.  
  
  Based on
  the above details, the Bank kindly requests this complaint to be closed.
  
  
  
  
  

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this account. I have reached out to 3 Credit Bureaus and APPLE CARD/GS BANK USA to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from the 3 Credit Bureaus. Thus, I am reaching out to seek assistance to have APPLE CARD/GS BANK USA confirm that I have no account with them and that the 3 Credit Bureaus can simply remove it from my credit report.

  Business Response

  Date: 04/10/2023

  Goldman Sachs Bank *** (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on April 3, 2023. ******** appreciates the opportunity to address the concerns raised by ************************ (the Customer) related to an Apple Card account opened without authorization.
   
  ******** conducted an investigation and confirmed no Bank error occurred. The Bank confirmed the account was booked on February 19, 2021. The account is currently under review. ******** requires additional time to complete the investigation. If the Customer has any additional questions or concerns, they can contact the Bank directly. Customers have the option to contact an Apple Card Specialist via chat using the Wallet App and/or via phone by calling **************.
  
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:04/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This concerns a credit card account in which i have paid in full EVERY month dating all the way back to when *********** issued this card which was around fifty, yes 50. years ago. When Marcus took over I have had issues with my bill every month. I have spoken to at least 20 associates concerning this and explained the error they are making and why i do not owe them any money but yet they keep saying i owe late fees and interest. I have explained to them i do not owe this and have paid every dime I owe their company. I have tried time and time again to get them to let me talk to a manager or someone in the billing department or the *** of Marcus but they refuse. I am closely monitoring my credit report as well as any collection notices should Marcus turn this over to them. I have proof this is not owed and will seek appropriate actions of recourse should this go to collections or affect my good credit. Also a second issue is I am also losing approximately $1600 credit because of their poor accounting practices and indifference to my situation.

  Business Response

  Date: 04/10/2023

  The Bank conducted an investigation and confirmed a Bank error occurred. To avoid interest charges, customers are required to pay the statement balance in full by the due date listed on the monthly generated statement. Additional details regarding how the Bank calculates interest can be found in the ** Card Customer Agreement. On the statement generated on February 23, 2022, an interest charge of $3.55 was incorrectly charged to the Customers account because of a system error. This error was corrected on March 2, 2022. The statement balance on February 23, 2022, was $658.49. The Bank posted an interest credit of $3.55 to the account on March 2, 2022. A payment of $654.94 was received on March 14, 2022.The Customer had $540.90 worth of new transactions putting the new statement balance on March 23, 2022, at $540.90. The March 23, 2022 statement balance was not paid in full by April 20, 2022, resulting in an interest charge of $2.09 on April 23, 2022.
  For the April 23, 2022, statement balance of $420.38, the Customer made a payment for the full amount on May 7, 2022. Trailing interest in the amount of $2.07 was charged to the account on May 23, 2022. The May 23, 2022, statement balance of $433.84, included new transactions totaling $431.77 and had a due date of June 20, 2022. A payment of $424.06 was received on June 6, 2022, but it did not satisfy the full balance. This led to $0.11 in interest being charged on June 23, 2022. As a courtesy, the Bank posted an interest credit of $4.16 to the account on May 24, 2022. The statement balance on June 23, 2022, of $28.99 with a minimum due of $28.99 was due by July 20, 2022. As a courtesy, the Bank posted interest credits totaling $2.12 to the account. A payment of $19.10 was received on July 14, 2022. This payment did not satisfy the minimum balance due causing a late fee of $28.99 and interest of $0.23 to be charged to the account on July 23, 2022. There were $21.14 worth of new transactions making the statement balance on July 23, 2022, $60.25, with a minimum due of $37.77 by August 20, 2022.
  A payment of $23.26 was received on August 14, 2022. This payment did not satisfy the minimum balance due, causing a late fee of $37.77 and an interest charge of $0.26 to be charged to the account on August 23, 2022. The statement balance on August 23, 2022, of $46.03, with a minimum due of $37.00 was due by September 20, 2022. A payment was not received until December 9, 2022, for $3.55. This payment did not cover the full minimum due of $124.20 due by December 20, 2022. As of April 6, 2023, the account balance is $122.01, and no other payments have been received. The Bank contacted the Customer on April 6, 2023 and explained how interest and late fees are accrued.
  As a courtesy, the Bank posted interest credits totaling $0.60 on September ******, $0.80 on November 4, 2022, $1.31 on December 6, 2022, and $0.80 on January 20, 2023. At this time, the Bank is unable to reopen the Customers account and is unable provide any further monetary compensation or ** rewards points.
  Based on the above details, we kindly request this complaint to be closed.