Complaints

This profile includes complaints for Marcus by Goldman Sachs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marcus by Goldman Sachs

  11850 S Election Rd Draper, UT 84020-6887

  
• 

  Marcus by Goldman Sachs

  PO Box 45400 Salt Lake City, UT 84145-0400

  
• 

  Marcus by Goldman Sachs

  PO Box 1978 Cranberry Twp, PA 16066-0978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Goldman Sachs. I do not have a contract with Goldman Sachs. they did not provide me with the original contract as I requested.

  Business Response

  Date: 11/08/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on November 1, 2024. ******** appreciates the opportunity to address the concerns raised by ***** ******* (the Customer) related to validation of the debt owed for the ************************** conducted an investigation and confirmed no Bank error occurred. Based on the Banks investigation, the Bank determined the Customer is liable for the account. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on August 30, 2019. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. ******** is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account.
  ******** confirmed the account was reported accurately to the **************************** The Customer did not make a payment to satisfy at least the minimum amount due by December 31, 2019. As a result, the Bank reported the account past due to the ************************** ******** successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was closed and charged off as of June 30, 2020. ******** sent  the Customer the requested documents on April 03, 2024 and on November 08, 2024 validating the Customer's debt including a copy of the Apple Card Customer Agreement and eleven months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is liable for the balance on the account in the amount of $1,089.68 provided in the latest statement from June 30, 2020. ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being blocked from transferring money out of my ************* account (underwritten by Goldman Sachs ************** branch) to my Apple Cash account. I have tried several times over the past 2 days and the message states "declined" with no further explanation given. I have been advised that I need to call support to "verify" my transfer, but when I call support, they can only tell me that the transfer cannot be placed to that account, and to "try again later". No time frame given for when the transfer will work. No reason given for why it's being declined. They have advised there is no one at Goldman Sachs they can transfer me to who could provide this explanation.This is my money. The app clearly shows I have the funds available. Why can't I transfer money between my own accounts, and why can no one at Goldman Sachs explain what the issue is? They are essentially holding my funds hostage.

  Business Response

  Date: 11/06/2024

  Goldman Sachs (the Bank) received the above-referenced complaint via the Better Business Bureau Complaint Portal on October 31, 2024. The Bank appreciates the opportunity to address the concerns raised by **** ***** (the Customer)related to accessing their Savings account.
  Between October 30, 2024 and October 31, 2024, the Customer initiated multiple outgoing transfer requests from their Savings account to their Apple Cash account.During the transfer processing reviews, the Bank identified security concerns regarding the transfers and declined the transactions.
  On October 31, 2024, the Customer contacted the Bank regarding the declined transfers and a Bank specialist advised the Customer the funds could be returned to the original funding accounts. Subsequently, the Customer re-initiated the previously declined request; however, the Bank identified the same security concerns and declined the transactions. On November 1, 2024, the Bank sent a correspondence to the Customer requesting the Customer to contact the Bank. The Bank can be contacted at ************** for further assistance.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of choosing Marcus by Goldman Sachs as the bank in which to move my life savings. Ironically, I moved from *****'s Savings account (which is also through Goldman Sachs) because I cannot add my husband a joint owner on that account and, in the unlikely event of my death, I didn't want him to have to do extra paperwork. I attempted to make a withdrawal to cover a financial emergency (which is the reason I have them here and not invested, so that I have liquidity in case of an emergency) and they locked my account. It has been weeks now and they will not allow me to withdraw any of my money, they have no time frame for when their "investigation" will be completed, and I'm in a holding pattern. This has caused me financial hardship as a result. The customer service **** are unhelpful and disinterested in assisting me. How can a bank be allowed to do this? This feels like theft and I deeply regret my decision to bank with Marcus. I have offered to send statements from the bank from which it was moved to show that it was small amounts of money saved incrementally over a long period of time but they don't care -- what kind of investigation is this, then? They haven't offered any solutions and won't offer a timeframe for a resolution and it has already been weeks. I have had this Marcus account for a long time with varying amounts of money in it, it has never been overdrawn, there is nothing legal that has been violated or anything. They point me to the *** on the website to find the reason for the lock but I haven't violated anything listed, nothing, and they won't shed any light on it. They won't move my money back into the account that it came from. Was it because I added my husband to the account? Because I made a deposit and, several days after it settled, attempted to make a withdrawal? Please just let me have access to my money!

  Business Response

  Date: 11/05/2024

  BBB Response *******-*********
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced
  complaint via the Better Business Bureau Complaint Portal on October 30, 2024. The Bank
  appreciates the opportunity to address the concerns raised by **** *******-********* (the "Primary
  Owner) related accessing funds within their jointly owned ************** Account (OSA).
  On October 8, 2024, the Joint Owner initiated an outgoing transfer from their OSA to an external
  account. During the transfer processing review, the Bank identified security concerns regarding the
  transfer. Unfortunately, a Bank specialist improperly declined the transfer and restricted the jointly
  owned ***. Consequently, the account holders experienced a delay in accessing their funds.
  On October 30, 2024, the Primary Owner contacted the Bank regarding their account access and a Bank
  specialist restored their online banking access. On November 4, 2024, the Bank successfully processed
  the account holders request to transfer funds from their *** to a linked account.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to put in a fraud dispute that I noticed on my card. I had never received my card in the mail after opening a credit card in January. When receiving a notification that I had a charge of over $1000 on my card is called to open a fraud charge at cvs. After their investigation they confirmed that I made the charges. They never contacted me to ask me where I was at the time of the charges I have videos pictures and ezpass receipts were I was during those charges.

  Business Response

  Date: 11/04/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to GM Card via the Better Business Bureau (BBB) Complaint Portal on October 28, 2024. ******** appreciates the opportunity to address the concerns raised by ****** ******** (the Customer) related to a transaction dispute with the merchant CVS in the amount of $1,038.31.
  ******** conducted an investigation and confirmed an inadvertent processing error occurred. The Customer initially disputed the transaction on January 15, 2024, and reopened the dispute on March 26, 2024. The **** applied temporary credits while the disputes were investigated. Due to a processing error, the initial dispute was resolved incorrectly in the merchants favor because the Customers claim of a lost/stolen card was not fully considered. As a result, the temporary credits were reversed on March 5, 2024, and May 7, 2024. ******** sent the Customer emails detailing the dispute outcomes.
  The dispute was reopened on November 1, 2024, and the Bank applied a temporary credit while the dispute was re-investigated. The dispute was ruled in the Customers favor because the Customer reported the card as lost/stolen and based on the Banks internal investigation the Customer is not liable for the transaction. As a result, the temporary credit that was applied to the Customers account was made permanent on November 4, 2024. ******** sent the Customer an email detailing the dispute outcome. ******** regrets the frustrations the Customer experienced.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the ** Credit Card managed by Marcus, Goldman Sachs, I have always used their app to make my payments. I always schedule the payment for the due date and always pay the balance in full. I also schedule the payment two weeks in advance. I never pay interest. In August their app caused my payment to be a day late, even though I scheduled the payment for the due date. This caused me to get charged interest of $57.44. I called and was told that the customer service representative was only able to credit me $25. This representative escalated my complaint and I was also advised to write a letter which I did. The response I received was that it was not their responsibility even though their app was clearly at fault. (In September, when I scheduled the payment on the app I scheduled it for two days early so that I wouldnt repeat the problem, and again the app made the payment a day later than I requested. I called again, but the customer service agents hands are tied. Additionally, I was charged trailing interest of $19.68 the following month. Again I called and was told there was nothing they could do about it and the supervisor that called me back, ********** refused to accept responsibility and refused to escalate it any further. She also indicated that their system does not allow her to refund my interest charges. Again I was advised to write a letter which I did. The response to the letter was an email that said there was no error on their part, even though the error was from their app. Please help me to get a refund on these unfair interest charges. The amount that I am due is ($57.44 + $19.68 -$25) $52.12.

  Business Response

  Date: 11/04/2024

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to GM Card via the Better Business Bureau (BBB) Complaint Portal on October 28, 2024. The Bank appreciates the opportunity to address the concerns raised by ***** **** (the Customer) related to payments and interest charges for the *********************** conducted an investigation and confirmed no error occurred. According to the Banks records, the Customer scheduled a payment in the amount of $5,255.17 with a payment date of August 29, 2024. As a result, the Bank processed the payment on August 29, 2024. As the payment was not made by the due date of August 28, 2024, the Bank assessed interest charges of $57.44 on September 3, 2024, and a trailing interest charge of $19.68 on October 3, 2024.  As a courtesy, the Bank backdated the payment made in the amount of $5,255.17 to August 28, 2024, and credited the account for interest charges of $57.44 and $19.68 on November 1, 2024. The Customer was also previously provided a goodwill credit of $25.00 on September 4, 2024.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Marcus keeps insisting that there was no error but there was a processing error on the payment through their app which is what caused the problem. I am satisfied with the Credit of the interest that was charged.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a high yield savings account I was approved and my money was accepted. 2 months later my account was closed for no reason. I tried calling customer service all they do is put you on hold and transfer you. This is everyones worst nightmare.

  Business Response

  Date: 10/31/2024

  BBB Response **********
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on October 24, 2024. The Bank appreciates the opportunity to address the concerns raised by ******* ********** (the "Customer) related to the closing of their ************** Account (OSA).
  On October 1, 2024, the Bank performed an account maintenance review, identified security concerns, and attempted unsuccessfully to contact the Customer. Consequently, the Bank restricted the Customers *** until the security concerns could be resolved. On October 7, 2024, due to the ongoing security concerns, the Bank made a business decision to close the OSA.
  On October 24, 2024, the Customer contacted the Bank regarding their *** and a Bank specialist informed the Customer of the Banks decision. In addition, the Bank specialist assisted the Customer with initiating the closure of the *** by transferring funds to the original funding account. The Bank successfully processed the closure of the *** on October 31, 2024.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm using Marcus as my online savings account. My account has been put on hold because of a trasaction. I called multiple times to try to resolve it, but they locked my account. The reason is each time I called, the agent has to verify my identity, and I have used the same method of verification too many times. They need me to complete a affidavit of identity for me to unlcok my account to resolve the hold. The problem is I am traveling and won't be home for two weeks. This results in multiple late payments and lowering of credit score. Essentially Marcus locked my account becuase I have to call and verify myself multiple time becuase it couldn't resolve my problem with one call. Strongly advise anybody to stay away from them.

  Business Response

  Date: 10/31/2024

  BBB Response ***
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above referenced complaint via the Better Business Bureau Complaint Portal on October 24, 2024. The Bank appreciates the opportunity to address the concerns raised by ******* *** (the Customer) related to accessing the funds in their ************** Accounts (OSA).
  On October 21, 2024, the Bank received incoming wire transfers from their external account to Customers OSAs. During the transfer process review, the Bank identified security concerns regarding the transfers and restricted the Customers online banking access. The following day, the Customer contacted the Bank regarding their account access. However, the Bank could not successfully authenticate the Customer and the security concerns remained.
  After further review of the Customers profile, on October 30, 2024, the Bank attempted unsuccessfully multiple times to contact the Customer to address the security concerns. The Bank requests the Customer to contact the call the Bank toll-free at 1-855-730-SAVE ***************), Monday to Friday, 8 am 10 pm, Saturday to Sunday, 9 am 7 pm ET to address the concerns.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Cd I had with them matured on 9.18.24 - I still do not have the money. I have called almost 10 times and spent hours on hold. Every time I call, it's another reason why I can't get the money - none of which is my fault. They apologize. They are polite. But it never gets resolved. And I have to call again. I am losing interest in not having this money in my possession to be invested. I am not the only one who is having troubles with this business. Just look at their reviews.

  Business Response

  Date: 10/31/2024

  BBB Response Rich
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on October 24, 2024. The Bank appreciates the opportunity to address the concerns raised by ********* **** (the "Customer) related to closure of their Certificate of Deposit (CD).
  On September 19, 2023, the Customer provided the Bank with instructions to close their CD at maturity with funds transferring to an external account. However, on November 13, 2023, the Bank identified security concerns regarding the external account and attempted unsuccessfully to contact the Customer. Consequently, the Bank restricted the Customers account. Unfortunately, this restriction impacted the Banks ability to process the Customers request to close their CD at maturity on September 18, 2024.
  On October 1, 2024, the Customer contacted the Bank regarding their CD closure and a Bank specialist advised the Customer of the Banks Deposit Account Agreement pertaining to business accounts. Unfortunately, the Customer experienced a delay in the closure of their CD.
  On October 30, 2024, the Bank contacted the Customer to assist with account closure with funds returning to the respective funding account. The Bank is currently in the process of completing the closure as requested.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A week before going outside of the country I contacted Marcus to inform them that Ill be leaving the country. A couple of weeks latter I started getting emails from different entities stating that they didnt receive the monthly payments that is supposedly on automatic payments from Marcus and I'll be charged returned payment fees. I contacted the bank when I was outside of the country to inquire and they told me that they froze the account and rejecting any payments going out. I gave them all my info and the account info including my social and they stated that the only way to unfreeze is by verifying my identity by calling my phone number that Is registered in the account and I tried to explain that Im outside the country and I dont have access to this phone number and they said thats the only way to verify it. I tried to speak to a supervisor to resolve issue and explained to them that I will be charged returned fees by the merchants and Marcus should be responsible for those fees and still nothing. When I came back I verified the account and tried to explain to them the situation and request a reimbursement for all those extra fees that I was charged by the merchants and they said they cant do anything about it.

  Business Response

  Date: 10/29/2024

  BBB Response *****
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced
  complaint via the Better Business Bureau Complaint Portal on October 24, 2024. The
  Bank appreciates the opportunity to address the concerns raised by **** ***** (the Customer)
  related to accessing their ************** Account (OSA).
  On August 14, 2024, the Bank received a withdrawal request to an external account from the
  Customers OSA. During the transfer processing review, the Bank identified security concerns
  regarding the external account and attempted unsuccessfully to contact the Customer.
  Consequently, the Bank declined the transfer and restricted the OSA.
  On August 21, 2024, the Customer contacted the Bank regarding their account access, but the
  security concerns remained. On August 23, 2024, the Customer contacted the Bank and a Bank
  specialist assisted with resolving the security concerns by verifying the Customer using alternate
  methods. Subsequently, the Bank specialist restored the Customers online banking access.
  On October 17, 2024, the Customer contacted the Bank requesting a fee reimbursement; however, a
  Bank specialist informed the Customer the Bank will not be able to accommodate the Customers
  request.
  Based on the above details, the Bank kindly requests this complaint to be closed.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am loyal and long time client of Marcus, which I have five online saving accounts with ******************** which I parked my home purchase downpayment. I tried to wire money to my other bank accounts starting Sept 20th. Yet funds were reversed for multiple times without clear reasons why it happened. I called more than 10 times and wanted to get this resolved, every time I was on call for around an hour or longer. No longer the reps were not helpful, they also locked all funds with my ownership. I would not transferred the money I parked at Marcus for a long term to fulfil the requirement of my mortgage application and now we can only get an interest rate which is 0.25% higher. It took me almost 3 weeks to unfreeze my funds. We now need to pay around $300 more every month for the coming 30 year. This is all because of Marcus was holding my funds there. I totally regret parking my saving money with Marcus and the services I received recently, and regretted referring multiple friends and family to open account with them.

  Business Response

  Date: 10/29/2024

  BBB Response ***
  ID ********
  **********************, a brand of Goldman Sachs Bank USA (the Bank), received the above-referenced complaint via the Better Business Bureau Complaint Portal on October 23, 2024. The Bank appreciates the opportunity to address the concerns raised by ***** *** (the Joint Owner) related to transferring funds from their jointly owned ************** Account (OSA).
  On September 20, 2024, the primary owner initiated an outgoing wire transfer from their *** to an external account. During the transfer processing review, the Bank identified security concerns regarding the account and contacted the primary owner informing of the declined transfer due to the security concerns. During the call, the primary owner initiated another outgoing wire transfer request to an external account. During the transfer processing review, the Bank again identified security concerns,declined the transfer, and restricted the *** until the security concerns could be resolved. Subsequently, the primary owner contacted the Bank regarding their OSA access; however, the Bank could not successfully authenticate the primary owner and the security concerns remained.
  On September 23, 2024, the primary owner contacted the Bank regarding their account access, but the security concerns remained. A Bank Specialist erroneously removed the restrictions from the primary owners and Joint Owners (Account Owners) profiles and assisted the primary owner with a transfer request. Consequently, during the transfer processing review, the Bank reversed the transfer as security concerns remained. On September 27, 2024, the Account Owners contacted the Bank, and the Bank specialist successfully verified both Account Owners using alternate methods and removed the restrictions. Subsequently, the Bank specialist advised the primary owner to reinitiate the transfer after October 5, 2024.
  On October 8, 2024, the primary owner contacted the Bank to re-initiate an outgoing wire transfer from their *** to an external account. The Bank successfully processed the transfer that same day.
  Due to the experience, the Bank provided the Account Owners a credit to the account as a token of goodwill.
  Based on the above details, the Bank kindly requests this complaint to be closed.