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Business Profile

Property Management

NetGain Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter rents from them. Her apartment has always had a musty smell to it and now it’s so over the top you can’t even walk into her apartment because it smells so strongly of mold. My daughter has called and tried to talk to the ladies in the office they were rude. I went into the office because my daughter has been sick for months and I said they need to go check it out. Shauna was very rude told me it’s not her house she doesn’t live there. Her and I exchanged some words I called her a ***** because well she was one and refused to act professional and care about the issue at hand. She then called me a *****. An employee on the clock calls a costumer a *****. They have also lied about putting notices on the door about potting plants on the front porch and threw them away and when asked they claimed to have gave a notice but no notice was ever given. They can’t just do what they want and they need to take the time to listen to their tenants. If there is mold in that apartment they have neglected it and have just painted over and basically put a bandaid on the issue. I have someone going in and checking for black mold. But now my daughter is worried they will try to evict her because she called them out and because Shauna and I got into it. If she gets evicted over this I will get a lawyer involved.

NetGain Property Management is NOT a BBB Accredited Business.

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