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Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me the monthly fee and then when it was time to get the loan, it didnt respond it didnt do anything. I see theres nowhere online that shows you can delete your account. Im really starting to feel like this company might a scam just to take peoples money and keep their information. If you guys are seeing this, please delete my account today or I will be seeking legal advice.

      Business Response

      Date: 01/17/2025

      Hi there, 

      I see your account was canceled at your request and your $3.99 subscription charges were refunded on January 14, 2025. You're all set.

      Thanks!

      FloatMe Support

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no option to cancel your membership. They charged me $3.99 for a subscription that I do not use. Then, when I email them the next day asking for a refund, their respond details how my account will be closed, but says nothing about my refund for a subscription that *** never used.

      Business Response

      Date: 01/08/2025

      Hi there, 

      The account under email *********************************** has been canceled, and I see a refund is being handled by one of our agents. We must wait for the transaction to clear before we can issue a refund. 

      Please keep and eye on your inbox, our team will email you once the refund has been issued. 


      Thanks,

      Customer Answer

      Date: 01/11/2025

      Complaint: 22777802

      I am rejecting this response because: I still have not received an email stating that my refund is being processed. I received an email on 01/09/2025 stating that my charge of $3.99 was successfully processed. This only tells me that the business was successful in charging me. It has now been two days since the charge was successfully processed and since the business has responded to my complaint, but I have still not received an email regarding my refund. I have also responded to the agent informing them that I am asking for a refund and thats all im asking for. I still havent received a response. I am waiting on the business to refund me. 

      Regards,

      ****** ********

      Business Response

      Date: 01/17/2025

      Hi there, 

       

      Your subscription fee was refunded on January 13, 2025. An email was sent to you letting you know as well. Please allow a few days for the amount to clear. 

       

      Thanks!

      FloatMe Support

      Customer Answer

      Date: 01/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Floatme is trying to take 81 dollars out of my account without authentication. I emailed them several times to get it stopped and they won't answer. I don't have that money in my bank account because of them.

      Business Response

      Date: 12/26/2024

      Hi, 

      I found an active subscription under your email that took out a Float on December 6th. The charge in question is repayment of this Float, due on December 24, 2024. Since this charge is repayment for an advance, it is not eligible for a refund. 

      If you'd like to cancel your FloatMe account, you can do so any time by heading to your membership settings, or by emailing ************************************************************

       

      Thanks,

      FloatMe Support

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive received these $3.99 charges for well over a year. I dont remember my password and there are no options to help reset the password, so this has been a recurring charge. Id just like to have the membership cancelled since I cant seem to get to a point where I can do it myself.

      Business Response

      Date: 12/26/2024

      Hi, 

      I have canceled your subscription as requested. You will maintain access to FloatMe until the end of the current billing period, then your account will close. If you have any pending subscription fees, please be aware that you may receive an email notification once the final transaction has cleared.

      We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool and our Financial Forecast feature. We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      Members can cancel any time by heading to their membership settings or by submitting a support request at ************************************************************

      Thanks,

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a float me account thinking that at some point I will qualify to cancel the account at any time. This comes keeps taking money out of my account each month despite me asking them to cancel and close the account! There is no phone number for customer service and they have also been sued for taking money from people! I They have taken over 50 from me and keep doing it sometimes twice in a day! I would like to get a class action started against them and I want my money back!

      Business Response

      Date: 12/26/2024

      Hi there, 

      I see there were some overdue charges on your FloatMe account for November and December. When a payment cannot be collected due to insufficient funds in the account, the system will continue trying periodically until it can collect. Once there is enough money in your account, the system will collect your overdue charges, often on the same day.  

      You are now up to date, and I have canceled your subscription. You will maintain access to FloatMe until the end of the current billing period, then your account will close. If you have any pending subscription fees, please be aware that you may receive an email notification once the final transaction has cleared.

      We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool and our Financial Forecast feature. We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      Members can cancel any time by heading to their membership settings or by emailing ************************************************************

       

      Thanks,

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 15th, I requested a 35 float me advance, which was posted to my account. Yesterday, I noticed that the 35 was debited from account 10 days earlier than the payment date. I contacted floatme customer service by email, and I received a message that a ticket was created, but i still have not received my 35 back in my checking account. I see on their app that the 35 is due back to them in 10 days, so I fear i will be double charged. I just want the 35 in my account.

      Business Response

      Date: 12/26/2024

      Hi there, 

      I see one of our agents is currently addressing your situation. It seems that the $35.00 payment in question is for a previous Float, taken out on November 26th. This Float was paid back on December 16th. 

      You then took out a new Float on December 16th, this is the Float that is currently due on December 27th.

      You can confirm this by checking your bank statement. If you have further questions about the transactions, please contact your bank directly, they can confirm that there is a both a charge and a deposit from FloatMe on December 16th.

       

      Thanks,

       

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with this company and saw that it was worth sticking with, I canceled my membership of $3.99 and wanted to delete my account but see no option to. I would like them to delete my account and make sure the $3.99 membership is canceled.

      Business Response

      Date: 12/05/2024

      Hi there, 

      I found an account under your information that was closed before any subscription fee was charged. If you are referring to a different FloatMe account, please contact us at *********************************** as we'll need more information to find this account and cancel it for you. 

      The account closed per the account holder's request on December 5th, 2024.

      FloatMe handles member information as outlined in the Privacy Policy and Terms of Service, which were accepted by the account holder upon creation of their account. These may be viewed online here. Additionally, FloatMe does not sell or share members' personal data or information. 

      Thanks,

      Customer Answer

      Date: 12/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Cas *******

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is refusing to delete my account profile from their app. I am not asking the company to delete my data, i understand they can keep that. However they can delete my profile from their app so that it cant be logged into or used again. I know this because I did it with a previous email. The company also wont allow you to access your settings within the app without paying the subscription fee which should be illegal. If I could access the settings there might be an option in it to delete. They use the term deactivate for your account, the issue with that is they try to make it seem like its about deactivating your subscription when they know **** well it should be about the profile within the app. Since I understand data retainment my request to remove my profile from the app so it can no longer be used is not unreasonable. Even in the email chain they acted like they didnt understand this concept when theyve done it before. Starting to get the suspicion Im dealing with an AI and not a human.

      Customer Answer

      Date: 11/25/2024

      Company will not allow me to deactivate or delete my profile/account from the app so that it can no longer be used again.  Company requires subscription fee to access any settings to handle this on my own.  Im not asking to have my personal data removed, just my account/profile from the app.  I did this before with a different email on an old account so I know its possibe.  They are refusing to acknowledge this request and pretending like Im talking about subscriptions or data.

      Business Response

      Date: 11/25/2024

      Hi there, 

      I see your request has been resolved via support ticket. Please check your email for our response. 

      Thanks,

      Customer Answer

      Date: 11/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *****

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unsubscribed from float me over a year ago and Im still getting charged the monthly fee

      Business Response

      Date: 11/18/2024

      Hi there, 

      The account under email ****************************** remained Active since its creation on January 17, 2023. I have now canceled it for your convenience. You will maintain access to FloatMe until the end of the current billing period, then your account will close. If you have any pending subscription fees, please be aware that you may receive an email notification once the final transaction has cleared. Please note, like other subscription-based apps, deleting FloatMe from your device or not using our service does not cancel your membership. 

      We're sorry to see you go, if you need anything else don't hesitate to contact us. 

      Thanks, 

      FloatMe Member Experience Team

      Customer Answer

      Date: 11/18/2024

      Complaint: 22546676

      I am rejecting this response because: I did indeed cancel the subscription and didnt kno I was being charged until recently 

      Regards,

      **** *****

      Business Response

      Date: 11/25/2024

      Hi there, 

      Upon further investigation, we were unable to find any record of a cancellation request for this account. As long as your subscription is active, you are subject to our subscription fee. Please note, like other subscription-based apps, deleting FloatMe from your device or not using our service does not cancel your membership.

      We charge a $3.99 monthly subscription fee for access to all of our services, including Floats. Our services also include a budgeting tool and our Financial Forecast feature.

      We advertise the fee for our services on the App & Play Store when the app is downloaded, as well as during the sign-up process and in our terms and conditions.

      Members can cancel any time by heading to their membership settings or by letting us know. Your account is now canceled, you will not be charged. 

      Thanks,

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Float Me has been charging me $3.99 subscription fees for five (5) months now even though I can longer log-in on the app (due to a so-called authentication error) of which I can locate NONE. No VPNs, Wi-Fi safe and secure and password thats been recently changed and verified countless times. Made timely payments in the past so not sure why Ive been barred and why I continue to be charged?!Would like a refund for the monthly fees (5 X 3.99) to my payment method on file as I never recall being informed of those charges let alone agreeing to pay ******* addition, I would like to remain and eligible to receive cash advances given I meet the preset requirements. Tried repeatedly via the app support and subsequent emails to resolve this matter but only received generic help desk replies.Thank you.***** ***** **************

      Business Response

      Date: 10/31/2024

      Hello there, 

      I see one of our agents was able to fix the issue for you on October 21 and you were able to take out a Float, great! As a courtesy, we have refunded 90 days of subscription fees, for a total of 3, $3.99 charges. Please allow a few days for the amounts to clear. 

      We're so happy you're part of the FloatMe community. If you experience further issues, please contact us right away. 

       

      Thanks,

    FloatMe is NOT a BBB Accredited Business.

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