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Business Profile

Auto Manufacturers

Toyota Motor North America, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Toyota Motor North America, Inc. has 18 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 75 Customer Reviews

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    Review Details

    • Mohammad H

      Date: 07/31/2025

      If I could put -5 stars, I worked trust me this company is the worst company *** ever dealt with. I purchased a 2024 Toyota tundra in March 2024 like the beginning of the 2024 when they first came out I was very happy until May 2 months later where the truck didnt want to turn on. They took the truck for one month fixed. It gave it back. It broke down a month later and took two months to come out as of now Ive been contacting Toyota to buy back my vehicle. They recently bought it back in March 2025 then said I would get my refund seven days later. It has now been six months since they contacted me talk to me or anything as of now I am going to pursue legal action for my refund and possibly more for the trauma. and stress they have caused me. Ive lost almost 2 jobs because the truck kept breaking down and I couldnt get to work on time or my boss thought that I was lying and I had excuses.

    • Ricki S

      Date: 07/21/2025

      Im filing this complaint because Toyota has refused to offer any goodwill assistance or support for a major HV** defect in my vehicle, despite the vehicle having only ****** miles and being barely outside of warranty.Specifically, the ** evaporator core and housing cracked, a known issue reported by other Toyota owners. When I contacted the Toyota ************ I was told I was out of warranty and there are no support programs, and both the part and labor would be fully out-of-pocket. The estimated diagnostic charge alone was $500, which I could not move forward with until I received clarification.I asked for escalation and was routed to a resolution specialist who simply repeated the same statements. I offered to cover the labor cost myself if Toyota would consider covering the part as a goodwill gesture, but my request was denied without any investigation or consideration.I believe Toyota has not acted in good faith, especially considering the low mileage, known issue, and my willingness to work with them toward a solution. I am requesting that Toyota re-review my request, offer to cover the part or split the cost, and restore my faith in their customer care values.I am a healthcare professional who chose Toyota for its reputation of dependability. This experience has been disappointing and I believe Toyota should do better by its customers.?Desired Resolution:I am requesting that Toyota:Cover the cost of the part (evaporator core or ** housing), or Split the cost of repair in good faith *********** the lack of actual resolution provided by their resolution specialistsI would appreciate a direct contact from a supervisor or executive relations team.

    • Jimmy B

      Date: 07/15/2025

      I been a Toyota customer for more than 15 years leasing vehicles and I been so disappointed of the 2024 grand Highlander hybrid max. This SUV shock most of the time I press gas, I took to the dealer they said is normal wish for me is not.This is something Toyota have to look into it if they want to keep customers happy like myself cause Im a die heart fan,but is making me think moving to another company????

    • Priscilla P

      Date: 07/08/2025

      I recently paid off my 2019 Toyota Corolla ahead of schedule and requested a refund for the unused portion of my ************** Its now been over three months, and I have yet to receive a responseno follow-up call, no email, and no refund check. The lack of communication and accountability has been extremely frustrating. I expected better service from Toyota.

    • Ervin W

      Date: 05/31/2025

      I purchased a new 2025 Toyota Camry SE with Bridgestone Turanza el 440 the tires completely wore out at ****** miles with me owning the vehicle 6 or 7 months which is ridiculous Toyota customer service said its due to the driving conditions in my state the ******************************* determined and would not do a goodwill adjustment when the tires are rated for ****** miles.

    • John E

      Date: 05/07/2025

      Toyota regarding the persistent squeaking noises emanating from my 2024 Toyota Tundra brakes since its purchase. Despite multiple reports, the companys initial advice was to continue driving, asserting that the issue would resolve on its own. However, after an extended period, they acknowledged that the problem had persisted. It is disconcerting that a new truck should produce such noises, particularly when backing up and applying pressure to the brakes. Toyota should be held accountable for allowing this to occur to a valued customer. I had not anticipated such an issue from your esteemed organization. I would be grateful to receive assistance from a representative who can rectify this matter. The CEO will hear about this next if someone below him cant get me some help. Sincerely, **** Travaone *****

    • Long L

      Date: 04/04/2025

      I purchased a 2025 Toyota Camry approximately seven months ago. Shortly after, I noticed that the bumper was misaligned and promptly returned the car to the dealership. At that time, they agreed to replace the bumper under warranty, as it was only one month after purchase. The dealership informed me that the replacement would take about a month to arrive, and eventually, they replaced the bumper. However, approximately two weeks ago, the bumper popped out again. I contacted the dealership, and they took photographs of my car to send to Toyota. A couple of days ago, I was informed that Toyota had approved the bumper replacement. Recently, however, the dealership called to tell me that not all necessary pictures were submitted, and as a result, Toyota declined the warranty replacement. Toyota cited external damages as the cause for the issue, despite no visible damages being found by myself or my technician. I even mentioned that this is a known issue with the newer models of the 2025 Camry and have sent countless pages regarding others who have the same bumper problem as myself. Carelessly, Toyota still did not take it into consideration. They quoted, if you didnt do it, then who/what did? Accusing me of damaging my car without fully inspecting the car or even listening to my story? Again, please be advised that this is a known ISSUE with the newer generation Camrys and that ALOT of other people is seeking the same resolution. Please help me. Thank you. (We own 2 of the same Camry and both has the same issue).

    • Pravin P

      Date: 01/28/2025

      Purchased Prius Prime XSE vehicle from (**** **** MOTORS *** ***** 145 NORTH, ****************) on 08/25/2004. Approximately 6 months ago. I began having trouble with the 12 volt battery constantly draining thus causing the vehicle not to start. Vehicle issues started after the first week i bought the vehicle which was the last week of August 2024. My vehicle has been at two separate Toyota dealerships, on 4 separate occasions. The vehicle was towed again on December 21st 2024 for the 5th time and still at dealership for repairs. I took my vehicle back to the dealer for repairs on 09/03/2024, 09/16/2024, 09/21/2024, 11/01/2024, 12/21/2024 but, to date, the dealer has been unable to correct the problem.OPENED TWO TEXAS LEMON LAW CASES AGAINST TOYOTA AND GULFSTATES TOYOTA

    • Sung K

      Date: 01/17/2025

      Toyota is the last in my life. I bought a 2024 Tundra Hybrid for 70k. Is it worth 70k? It makes a noise when I drive. I found out that this is a common problem with Tundra. Also, the navigation camera doesn't work well. When I put it in reverse, the camera shows the front? Are you kidding me? And sometimes the screen turns black or nothing shows up. This problem has been going on since I bought the car and I've been to the service center more than 5 times already. The service center people recognized the problem and when they contacted the head office, they said it was normal and avoided responsibility for the problem.I took video evidence and proved it, and the service center admitted that there was a problem with the car. However, Toyota headquarters continues to avoid responsibility. The service center says that they can't do whatever they want if they don't receive instructions from headquarters on how to fix it. In the end, my choice is to find a lemon lawyer and file a lawsuit. I will never buy irresponsible Toyota again.

    • Kirk K

      Date: 01/17/2025

      We own a 2016 Lexus RC200t, purchased new, now with 55k miles. Our primary vehicle has been Lexus for 18 years.We have documented 3 dealership air conditioning issues (blowing warm air) since owning. Jan 13 2025, Jan 06 2023, July 26, 2018. There is also one undocumented incident with air conditioning issues at the dealer. Toyota has a documented Customer Support Program for the Air Conditioning servo motors. The customer program has primary and secondary coverage, which expires at 7 years or ****** miles. We are at more than 7 years, and only ***** miles with multiple documented issues for the servo motors. We now have an estimate from the dealer for $2746 to repair the servo motors AGAIN. Not covered under warranty or the program.I called Lexus and on January 16 2025 I received a call back indicating I was on my own and Toyota 'Customer Engagement' was NOT offering ANY assistance. The A/C really should be covered under some sort of 'lemon A/C' protocol.I am documenting this for those considering a new or used Lexus RC - BEWARE of A/C issues that could get costly - you will not receive ANY type of assistance from Toyota 'Customer Lack of Engagement' for this known issue. Sad - as I have been a real Toyota fan since learning how to drive...

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