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Find a Location

On The Spot HVAC LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOn The Spot HVAC LLC

    Air Conditioning Contractor

    Additional business information

    Additional Info:
    This company is under new ownership. For complaints regarding service prior to January 31st 2018, please view the following link;

    https://www.bbb.org/dallas/business-reviews/air-conditioning-contractors-and-systems/on-the-spot-hvac-in-plano-tx-90804985
    The company was sold to On the Spot HVAC LLC around January 31st, 2018. Any complaints for service occurring prior to this date should be filed here. For complaints on service arising on or after this date, or for information regarding the continuing operation of On The Spot HVAC under new ownership, please view the following link;

    https://www.bbb.org/dallas/business-reviews/air-conditioning-contractors-and-systems/on-the-spot-hvac-in-plano-tx-90907085


    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    new system installs, duct cleaning, indoor air filtration, blow-in insulation, and system troubleshooting

    Business Details

    Location of This Business
    333 E Bethany Dr Ste G100, Allen, TX 75002-3812
    BBB File Opened:
    3/7/2017
    Years in Business:
    6
    Business Started:
    10/26/2017
    Business Started Locally:
    10/26/2016
    Date of New Ownership:
    10/26/2016
    Business Incorporated:
    10/26/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • On The Spot HVAC
    Business Management
    • Mr. Bao Pham, Owner/LLC Member
    Contact Information

    Principal

    • Mr. Bao Pham, Owner/LLC Member

    Customer Contact

    • Mr. Bao Pham, Owner/LLC Member

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had a new air conditioner and furnace installed by On the Spot HVAC. I needed and requested a propane furnace, which is clear in the quote. They installed the furnace with the gas valve set for natural gas. It was having constant issues and eventually tripped the flame rollout switch. I had another HVAC company come out and diagnose that a propane conversion kit was never installed.I called On the Spot and they were extremely rude and unprofessional and became aggressive over the phone. They wanted to charge to install the propane kit even though it is clearly listed on the quote, so I have already paid for it. They have been ignoring my calls and voicemail since then.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dennis T

    1 star

    04/12/2023

    At first I was very satisfied at the installation from an outside unit 1-2 years ago. And additionally put a fan motor on my primary residence. I thought to use them again this year. And diagnostics were run on 2 properties. Verbally I was told there were issues and he needed my email to send a copy of invoice as welll as the diagnosis along with cost to fix. I mentioned I had warranty companies and would like to run it by them. Then I was told they didn’t deal with warranty companies. A new day and I only received receipt but no diagnosis. I decided to call. And was told the report wasn’t issued cause I might comparison shop. But the tech might call to further discuss; in feeling like this might not occur I decided to call multi times as the line wasn’t being picked up. I couldn’t connect to regular repair number so called JP for new installs to describe situation. In the start of conversation the owner called. I merged the calls. I started to get cursed at and told to never use them again. I have never been tested as a customer like this. Wasn’t sure whether to leave this review.

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