Business ProfileforEagle Transmission and Auto Repair

My vehicle was originally towed to this business on 2/21/22. Today makes one entire month that I have been without a vehicle. On 3/8/22 payment was made and the Manager, Carrie Cross, stated the parts were ordered and the car would be ready within that week "3/15/22 at the latest". I called to check the status of the repair on 3/14/22 and was then informed that the parts were delayed and the vehicle would be then be ready by 3/18/22. The manager never attempted to inform me of the delay until I called. After multiple calls throughout the following week to check the status of the repair, the promised date of 3/18/22 remained. On 3/18/22 I still hadn't received any news and when I called at 4pm, Carrie told me that the vehicle was not ready and that it would be Monday 3/21/22. Again no attempt to inform me there would be another delay. Today 3/21/22, I was told by Carrie to pick up my vehicle at 4:45pm. When I arrived as told, only the mechanic was at the business and he said the car was not ready and to return on Tuesday 3/22/22. When attempting to call Carrie, she forwarded my calls several times then finally answered saying the car only needed to be test driven and that she had given the mechanic permission to do so. The mechanic stated "She told me to, but I don't drivers license". I then clarified with Carrie that she gave permission to someone with no drivers license to test drive my vehicle, at which point she said she would return to the business to test drive it herself. She refused to give me the owners number stating "I am the boss". After waiting until 6pm Carrie showed up and test drove my car. There were still issues that needed to be fixed. I am finally leaving the business at 6:31pm and will now be late for work (I am due there at 7pm) costing me more money. The repair itself was over $6000. I've spent hundreds of dollars on rides this month my car has been in shop after multiple delays. They are very unprofessional and this is unacceptable business.