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Find a Location

Skeeter Products Inc. has 1 locations, listed below.

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    Business ProfileforSkeeter Products Inc.

    Boat Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/4/2017

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company manufactures high performance fiberglass fishing boats.

    Business Details

    Location of This Business
    1 Skeeter Rd, Kilgore, TX 75662-6157
    BBB File Opened:
    5/1/1989
    Years in Business:
    44
    Business Started:
    11/13/1979
    Business Started Locally:
    11/13/1979
    Business Incorporated:
    11/13/1979
    Accredited Since:
    10/4/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Skeeter Boats
    Business Management
    • Mr. Jeff Stone, Senior Vice President
    • Mr. Chris Brown, Brand Manager
    • Mr. Michael Allen, Accounting Assistant
    Contact Information

    Principal

    • Mr. Jeff Stone, Senior Vice President

    Customer Contact

    • Ms. Rowena Russell, Sr Controller
    • Mr. Jeff Wooldridge, Sales and Marketing Director
    • Mr. Jeff Stone, Senior Vice President
    • Mr. Robert Young, Customer Relations Mgr
    • Ms. Marcy Read, Human Resources Manager
    • Mr. Chris Brown, Brand Manager
    • Mr. Michael Allen, Accounting Assistant
    Additional Contact Information

    Fax Numbers

    • (903) 984-7856
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My factory installed keel guard wasn't installed correctly and started to peel off. My warranty claim was rejected because I didn't go to them first. I will list the reasons I didn't go through them. 1. The day I bought my boat (brand new), I was told that the drain plug doesn't work and has to be manually pushed in. 2. Within the first week my Skeeter installed side imaging wasn't working on one side of the boat; I brought it in and was told that the transducer was bad. I was then told to go to the local sporting goods store and get a new one to put on myself. After installing the new transducer the same issue was occurring. I told them the transducer was not in the correct spot and the signal was hitting my trim tabs. They charged me $90 to move it to the correct spot. 3. The Skeeter installed Thru Hull transducer quit working. Once again I was sent to the local sporting goods store. Turned out to be a software update issue- just another issue Skeeter did nothing to help and another reason I didn't go to Skeeter for the keel guard. 4. The Skeeter installed trolling motor broke. The trolling motor was warrantied by the manufacturer, but it broke because Skeeter didn't install a support arm to keep it from bouncing in the waves. The repairman asked who installed it because there were other parts missing as well. 5. Steering arm bent on the motor. Skeeter said I hit something with it and charged me $844 to fix it. I didn't hit anything and the way it was bent something in the steering broke and hydraulic pressure bent the steering arm. I believe it should've been warrantied. 6. The reason I am filing. The keel guard started peeling off. I looked up the manufacturer of the keel guard and their website has authorized installers/repairers. Skeeter isn't on there. Skeeter doesn't have anyone qualified to work on/repair the keel guard in the state on MN. Qualified installer says keel guard was incorrectly installed. Please see pics. ***** ******
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    J. W.

    1 star

    04/11/2023

    The absolute worst customer service. They have had my boat 21 fxr apex. not consecutively but for 12 months in three different visits over a cracked top cap and console cracked. They refuse to listen to customers and they try and force you to making irrational decisions on a 90k boat. Ohh and for the inconvenience of me losing money and making payments on something I can use. They want to mail me a shirt or clothing package. What a flipping joke. Hey skeeter rep when should i get my boat back this time? Oh that was sent a almost a month ago and a voicemail with no response from *****************. I will not buy another Skeeter due to the **** poor customer service.

    Skeeter Products Inc. Response

    04/17/2023

    Due to supply chain and manpower shortages, Skeeter's backlog of warranty repair boats has grown accordingly. We are addressing all boats in the order that they were received at the factory.We extend our apologies to all of our customers for the delay but want to assure them that we are expediting the repair and return of all boats wherever feasible. Appreciate your patience.

    Customer Response

    04/17/2023

    Thank you kindly for your auto generated response! My boat was just shipped by your quality control and it wasnt finished or no-where close to being right! It immediately went straight back but now Im At the end of the line again. Go figure!

    Local BBB

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